Rated 5 out of 5 by dickson13 GREt place as always
never better at the st regis
January 22, 2013
Rated 4 out of 5 by KEO57 Christmas holidays - perhaps over booked.
Given all of the reviews we expected something different. As a platnium Starwood member, we came on points. We were promised an upgraded room with a double bed, fireplace via email within one week of arrival from the St. Regis Aspen. We were placed directly over the ski shop - almost street level seeing parked cars by our window - with a king size bed which was a problem having three of us not to mention the disappointing location. After saying we did not want this room, we were told they did not have a room available with double beds and we would have to take a roll away bed and keep the room. After saying that would not work and waiting a very long period of time, we were finally given a room with a double bed in a better location but we never received the upgraded room. We were just thankful to not have one of us sleeping in a roll away bed at this point, not see cars outside our window and people walking down the steps into the ski shop below us. The bar staff during our Christmas stay were also consistently slow. The hotel seemed over booked and perhaps not staffed as well as it should have been given the holiidays. This is without a doubt a beautiful hotel - but our visit was unfortunately at the start a disappointment. Despite it all, Aspen is a great place to visit.
January 7, 2013
Rated 5 out of 5 by Mark87 This hotel has great features
We really enjoyed our stay. Very friendly staff, beautiful setting.
December 30, 2013
Rated 3 out of 5 by Azik85 Unfortunately this hotel was well below my expectations
My check-in started with a let down when i was told i do not have a mountain view (all i got was a tree blocking any view), even though i have upgraded my room to a "higher floor" (i got 3rd floor out of 5) with a mountain view (if i stuck my head out of the window and stretch my neck to the left i got a glimpse of the mountain). when i have mentioned that i have upgraded my room and booked a room with a view i was told that the hotel is fully committed and there are no other rooms.
I got in to the room which was nice, and seemed recently upgraded. i was pleased with the overall size and room decor ( i had a deluxe king room).
The maid service would either come early in the morning (8am) and when i would ask for them to come later they would show up in the early evening (that was frustrating at times when we got back to the room after skiing and wanted fresh towels...)
The Elevators.... this was a nightmare. we stayed at the hotel for 6 nights, and 7 days and throughout the stay there were disruptions to the elevator services. this was extremely frustrating especially when returning from skiing with ski boots and gear.
I am huge SPG advocate and in most cases am very pleased with the hotels i stay in, this unfortunately was not a pleasant stay, nor was it worth anywhere near its price tag :(
January 7, 2013
Rated 5 out of 5 by david58 top managment
We had an issue at the end of the first week-the issue was in limbo over the weekend.The Manager contact us on the Monday & sorted out the issues-she was very profesional & made the final week our our stay very memorable.We have stayed 5 out of the last 6 years here & hope to stay the next 5 years at the wonderful hotel,which out doubt the best ski hotel in the world-we have stay at many over the years.
December 21, 2013
Rated 5 out of 5 by Todd89 Great Time in Aspen
I am really suprised of the number of negative reviews regarding this hotel. I statyed at the St. Regis Aspen last week using Cash & Points and a Platinum suite upgrade. My fiance and I received excellent service throughout our stay despite being basically non-revenue customers. I should also note that I'm in my early 20s and did not feel I was treated any differently, which I have experienced at other high end hotels in the past because of my age. The front desk staff were very friendly and helpful when my account did not show my Platinum status (this has occurred at multiple Starwood hotels) they were more than helpful in resolving the solution. We had a 1 bedroom suite with butler service. The butlers were friendly and prompt and made us feel welcome. Our suite was fantastic. It was a nice size and my fiance and I both really enjoyed the decor of the new re-model. The spa was quite nice, despite the "Aspen" prices, but I did not get to use the fitness center (the staff at the spa said it had flooded and would reopen soon). My only complaint would be the breakfast. We did the continetal breakfast, which was $47.00 before tip. I was able to apply my Platinum ammenity for this, but had I been paying my own money, I wouldn't be too happy. However, the selction was high quality, except for the pastries. There were only a few other people eating breakfast around 9am, so maybe others were feeling the same as us. Despite the breakfast, we really enjoyed our stay at the St. Regis and can't wait to come back!
August 13, 2012
Rated 2 out of 5 Holy disappointment
We cannot begin to express how disappointed we were druing our recent stay at the St. Regis, Aspen. Months prior to our arrival, we requested a room in the Red Mountian building . Days prior to our departure, we communicated with the butler who, upon our request, assured us that we would be staying in the Red Mountian Building. Unfortutenately, when we arrived, the front desk manageer informed us that he wanted to "double check" and make sure that we in fact, did want to stay in the Red Mountain builidng becuase if this was the case, our room was not ready. As a result, we had to wait clsoe to an hour before we recieved our room key. Once we entered our room, we learned that we looked directly out at a buidling under construction. Of course, we did not request this view nor did anyone infrom us in advance that we would be looking at concrete and steel. The room had a sloped cealing and when we called the front desk to ask for another room, we were told that they were unable to meet our request. Given that we have stayed at this property on three previous occassions -- two of which were during the ski season, we were stunned (especially given the money that was being spent) by the unwillingess on the part of the front desk staff to accomodate our request. To be sure, this was a busy weekend, but we checked in long before the majority of the other guests. Adding insult to injury, was the fact that the butler's were not attentive to detail, housekeeping left dirty room service trays (placed in the hall by our neighbors) in the hall for hours on end. (We had to call the front desk and ask for them to be removed.) The bellman -- virtually all of whom hail from the U.S.A, were a refreshing change from the bar and waiit staff, the majority of whom while pleasent clearly did not understand what we were asking for more than half the time. Add to this the fact that during the Aspen Food & Wine festival the hotel ran out of its featured champagne -- Veuve Clicquot -- and you have a recipe for a very, very disappointing stay.
June 18, 2013
Rated 4 out of 5 by deborah55 Not as Expected
Overall the hotel staff was friendly and met my needs. Although the rooms were clean, to get to the room you had to go up one elevator, go over a bridge, then get in another elevator and go down to your room. I thought that was a bit inconvenient. Also the real spoiler was the breakfast buffet price - we didn't ask what it was - big mistake; The buffet was $39.00 per person for BREAKFAST. That is over the top and it was not even that much food - no pancakes, no waffles, nothing special.
On the positive side they had a band playing in the guest lounge which was really fun and entertaining!!!!. Liked that you could have pets there.
July 11, 2012
Rated 5 out of 5 by cp98239 12/19-21/2013
My only issue is with the king size bed. It isn't as comfortable as the Westin Heavenly bed in other Starwood properties. Additionally, offer pillow preference, standard size rather than king size pillows. Other than that, this is a fantastic resort!
December 23, 2013
Rated 2 out of 5 by AspenRegular Overall disappointing
We were excited to stay at the St. Regis after its renovation only to be put in a part of the hotel that had not been renovated. The room had a musty smell and the furniture was clearly dated. The hotel staff were indifferent to us save for a few notable employs who went out of their way to engage with us. The rest are nice but apathetic. The bar service is horrible. We ordered two martini's and were told that they were still making the bleu cheese stuffed olives 10 minutes after the drinks arrived. There was no apology nor compensation offered.
March 8, 2012
Rated 3 out of 5 by DMKCS24 Summer Stay
The hotel is beautiful and nicely appointed. It seems the staff was quite junior and some in direct service positions spoke English that was difficult to understand. The newspaper I was asked my preference for at check-in was never delivered. It was also very frustrating calling the front desk in the morning only to have the phone ring endlessly and not get answered. It also took 4 hours from the time I requested a hair dryer until I received one. On the plus side, despite offering 6am as the earliest room service delivery, they complied with my request for coffee to be brought at 5:30. Although, I don't understand why there wasn't a coffee maker in the room.
June 24, 2013
Rated 3 out of 5 by suppergal21 Too Generic for a St. Regis
This was our second stay at the Aspen St. Regis. Our other stay was during spring break. In between the stays, we visited the St. Regis Deer Valley. What I find most frustrating about the Aspen location is that for what they charge, the facilities are poorly designed and arranged. The lobby/living room is small and chopped up. The dining room is banquet-like and unappetizing (compared to the J.G. Restaurant in DV). The enormous brick courtyard with the pool in an upper level not visible to most is weirdly cold and not useful. When you are in the Rockies, in a ski area, you want to feel the wide open sky, see the mountains. The common areas should allow for that in their design. The St. Regis Aspen is closed up and dark. There are no views to speak of.
Unless you book a suite, the regular rooms are quite small for this level of hotel as well. Lesser hotels aren't designing their rooms to be this tiny in mountain resort towns...NY city yes of course. We are platinum level (75 nights) and we received no upgrade both times. I understand it's based on availability but we weren't even given a room on a higher floor, with a better view...nothing. Why be loyal? It's becoming less clear everyday. I have yet to be able to use my suite awards. I had 8 suite awards on this reservation to no avail. All year I have been shut out with the suite awards. I suppose that is why they are extending the expiration date because it's impossible to use them. The bathrooms are nice...the typical St. Regis bathroom. It would be more luxurious though if they added radiant heated floors or at least heated towel racks. We are in Aspen after all.
As for service, it was spotty. We never received our newspapers. We requested the NY Times and the Aspen Times at check-in. One day our children's room wasn't cleaned until 7:00 pm at night. One thing I also don't get is why after the rooms get cleaned all of the stoppers are still shut in the sinks and the tub with water in the them. It's really gross. It happened everyday. The mini bar wasn't restocked until I left a note requesting it to be, which it was that day. Random room service food items would be left for days. I would finally just sit them outside. I don't know why they would think we would want to still eat 2 day old strawberries or drink day old tea with milk in it.
In the end, there were aspects of service that were exceptional (the concierge and the front drive) and then there were aspects that were totally mediocre ( the restaurant (both, including the Chef's Club), the front desk (lack of empathy), the lounge service. This experience the second time around was a confirmation that a commercial hotel like the St. Regis is not for me. I'd much prefer a more intimate experience where I'm not just another reservation to be handled.
December 29, 2013
Rated 5 out of 5 by CarolineTx Grand Hotel
From check-in to check-out, the service was outstanding. I had read a few previous reviews that mentioned issues with service quality, so i came prepared, but was pleasantly surprised by all of the kind and considerate staff. The complimentary shuttle to/from Aspen airport was very efficient; upon check-in, I was instantly upgraded to a larger dbl room with private balcony (greatly appreciated!); and treated with extra dining specials. I also enjoyed the daily sabering of sparklers! Thank you for making my 'girls getaway' a fantastic time, and I'm sure we'll be back for ski season as the location is ideal.
July 28, 2013
Rated 3 out of 5 by SDPP WEIRD ROOM
I have never before been in a hotel room that has no reading or night lamp next to the bed. If I chose to read before going to sleep, I needed to get out of bed and way over to the wall to turn off the light and then find my way back to the bed in the dark. However, when I arose to use the bathroom, there was a light that came on under the sink as I passed the entrance so that I could comfortably use the facility. Just a bit weird...
The view from the room was lovely and the staff were very friendly (the lady at the front desk called engineering to see where the bedside lamp turned off from the bed)
April 29, 2013
Rated 2 out of 5 by AustinMike A little work to go
The renovations are still under way. The new look is great, but still needs some work.
Nice, but construction dust blew out of the heating...the made us think we were suffering from odd allergy for the first day.
AWESOME as usual!
Although there was a day without power, a trip to the slopes made that unnoticeable. The fire alarm tests were of minimal annoyance. The lack of hot water, especially after a day skiing, was surprising.
Bar appetizers did not disappoint, but the "dinning room" was probably the biggest disappointment. Empty, cold ball room, with confused staff. Breakfast was cold (eggs) and not very fresh. $70 for cereal and eggs...?
Just not we're used to when we think St. Regis. When I think of the others I visited, this one has a way to go. I would actually consider another hotel next visit.
December 26, 2011
Rated 2 out of 5 by binsy59 Poor Service
When checking in the greeting at the reception desk was not friendly. I understand this is a pet friendly hotel (we love dogs, we have two ) however they stuck us on the same floor with all the dogs. Barking late night and early morning. We have stayed here before in very nice rooms and great service a couple of years ago. Things have changed. I went to the reception on duty and her reply was " we wlll see if they stop barking."
September 26, 2012
Rated 5 out of 5 by LorenRichelle Incredible Experience
Our family spent Thanksgiving at the Aspen St. Regis. Raj and the entire staff treated us like royalty. We had an incredible stay, had a fabulous room, wonderfully personal service and a fabulous Thanksgiving dinner. We will be recommending the Aspen St. Regis to many friends and look forward to making the Aspen St. Regis a family tradition for many Thanksgivings to come.
November 30, 2013
Rated 3 out of 5 by TKJR NYE Stay
This is my second visit to this hotel and the second time there were facility issues. The first, which was understandable, was due to a complete renovation. During this visit there were issues with the hot water and elevators. Also, my bill was completely incorrect and requires time to correct. The hotel itself is extremely nice and is ideally located, however seems over priced for what you get and in the future would consider other properties. For example, we ordered room service one evening and it was easily the worst meal we had in Aspen. Finally, I would like to commend the concierge who did provide us with perfect recommendations for each night of our stay, they were extremely helpful.
January 3, 2013
Rated 2 out of 5 by ExpectationsNotMet Rolling of the dice...
Negatives: Poor service: Disorganized front desk (delayed check in, lost luggage), had to call Front Desk to ask that my room be cleaned as room had not been cleaned by the late afternoon (despite the Front Desk asking for AM or PM cleaning preference), no newspaper delivery for entire stay despite newspaper preference asked at check in and having to call down each morning and afternoon to request a newspaper. Inconsistent service throughout stay.
Positive: Great central location and very friendly spa staff.
December 26, 2011
Rated 1 out of 5 by tbonezz I Hope This Hotel Doesn't Represent the St. Regis Brand
The Good: When we arrived at the airport, we got our bags and went outside and perfect timing, the St. Regis shuttle arrived to pick us up. The driver greeted us and helped us with our bags. As we arrived to the hotel, the front desk greeted us and was able to provide us with an early check-in. They put us in a newly renovated room on the second floor which was fine for five nights. The newly decorated rooms were nice and similar to the other St. Regis hotel rooms that we stayed in before. This was going to be our home away from home for six days and five nights. Since this was our first visit to Aspen, we had asked the Concierge, prior to our arrival, to assist us in exploring the culinary culture for each evening. The Concierge contacted me and went over in detail the various restaurants that they had recommended and as we agreed on the various restaurants, they made reservations for us and provided me with a itinerary via e-mail. In addition, they were able to secure ski passes for the days that we wanted to ski and have it ready when we arrived.
The Bad: We went skiing the next day and when we returned, our room was not made. We called the front desk to have our room made and we went to dinner that evening and then our room was made. Unfortunately, we had to call the front desk three out of six days to have our room made and one of those days we asked them in the morning before we went skiing and the front desk said that they will call to have it done right away. When we returned, we noticed the sign on the door stating that our room was being serviced. We were gone skiing for approximately five hours and they still manage to not clean our room.
The Ugly: What was really nice is that the Hotel provides complimentary car service to any destination within the town. Since we had dinner reservations to four different restaurants during our stay, we utilized this service because that week it was getting really cold in the evenings and we didn’t want to walk during those conditions. On one evening, we were finished with dinner, so we called the Hotel to have them pick us up. We waited for about 15-20 minutes and finally they arrived to pick us up. The driver said that depending on how busy they are, it was best to call prior to finishing dinner so they can pick you up without waiting too long. So, one evening, prior to finishing dinner, we called the Hotel to have them pick us up. They said that they will be here within a couple minutes. Approximately, 20 minutes have passed and there was no car. I called the Hotel again and they said that they were short staffed and had to take someone to the airport and was running late. We waited for another 20 minutes and still no car. So, I called again and the Hotel said that they would get someone to pick us up immediately. At this point, we could’ve walked back to the hotel and made it back before all this time was wasted. Once again, we waited for 20 minutes and still no car! I called the Hotel back again and this was a different person who answered and apologized that the other person “dropped the ball” and forgot about us. How can they forget about us if we called three times prior? Finally, about five minutes later, the car came and picked us up. At this point, we were very angry and so disappointed in this supposedly high class establishment in the way they handled this situation. I talked to the front desk and told the staff about the terrible ordeal we had to go through and he apologized and asked if they can do anything for us. I asked my wife and she said that it would be nice since it’s Christmas weekend to have a bottle of champagne. The front desk staff said that they would have a bottle of champagne to the room the next day and would be ready when we returned from skiing. When we returned, there was no champagne in the room. We went downstairs and talked to the person we dealt with the evening prior and told him that we never received our champagne. He was surprised and apologized once again and said that he will have it brought up asap. We went to dinner and when we returned, they had a small bottle of champagne waiting for us.
When we first made our reservations to come to Aspen, we were very excited to see a lot of snow, experience a “White Christmas”, ski at the best resorts, and stay at a luxury resort providing excellent customer service. Since snow conditions were very dismal this time of year, we would’ve hoped that our Christmas vacation would be salvaged by the Hotel’s service and amenities, but surely that wasn’t the case and we left Aspen with a very bad taste in our mouths.
January 3, 2012
Rated 5 out of 5 by Meme73 Outstanding hotel
We LOVE this hotel. We go back year after year. Loved the renovation. The hotel is always impecable. All or most of the staff is super friendly. Beautiful views . We will definitelly keep returning.
December 3, 2013
Rated 5 out of 5 by taylor St. Regis went above and beyond
We just recently stayed at the St. Regis, Aspen with 2 rooms for 3 nights. We were there for our wedding, so the hotel graciously upgraded our room and delivered champagne and chocolate covered strawberries...a surprise that was truly appreciated. The rooms and the hotel are stunning. The staff was very on top of everything without hesitation. The last night, we asked for a dining table to be brought onto our balcony so we could enjoy our dinner after the wedding al fresco. The staff set up everything from linens, to glassware. It was perfect and we knew we made the right choice
June 14, 2012
Rated 5 out of 5 by DavidA57 Where are the tourist?
We stayed at the St. Regis Sept 27-Oct.3. The hotel was magnificient, but it was empty! Aspen was empty! Could not believe it, the trees were the most beautiful I have seen in years! Aspen needs to do a better job of promoting the fall foilage for tourism. This was a perfect time of the year to come to Aspen and the St Regis if you don't like crowds. The staff at the St Regis were extremely accomadating. Truly professionals, although the key for the door did not work the first time and had to walk all the way back downstairs. Whatever!!!
October 8, 2013
Rated 5 out of 5 by Swimburger "The best summer vacation ever!!"
Our entire family had such a wonderful time at the St. Regis this summer, I say entire because we also had our two Vizslas, Luna and Doby. The town of Aspen as a whole is so dog friendly but the St. Regis goes to the highest level possible for dogs. They were given treats, place mats with food and water bowls for our room as well as beautiful pillow beds. All the staff was so accommodating and friendly to help us to and from places to ensure an amazing vacation. Our kids asked if we could go back again next year, without a doubt we will make this trip again for all 6 of us.
September 27, 2012
Rated 2 out of 5 by Markplatinum over priced for what's received
Very expensive hotel does not have much recognition nor benefits for SPG members. fitness center has no mats nor a stretching area. parking is $35 per day for nothing and it does not matter if you are a platinum SPG member.
January 26, 2012
Rated 1 out of 5 by Skier2011 Really Poor Service
The hotel staff is incompetent. I can't believe this is a St. Regis hotel. My room was twice not made up by 4pm. They ran out of water, or so they say. Can you believe that. The bathroom mat kept disappearing from the room. Newspapers weren't delivered despite asking for my preference upon check in. Food was mediocre and really expensive--not woth it, so ate all meals elsewhere, including breakfast.
December 27, 2011
Rated 5 out of 5 by smoretz Great hotel with wonderful staff!
I Spent my 53rd birthday at this hotel and had a blast!
November 27, 2013
Rated 5 out of 5 by HB1972 St. Regis - Aspen
I generally manage my expectations as it relates to service in the mountains - Generally, staff at mountain resorts seem a lot more focused on their season pass and partying then on their work (who can blame them). That said,the service at the St. Regis was exceptional - Truly flawless. The rooms were luxurious and the food at the Chef's Club was exquisite. Given the shuttle service from Aspen airport, the short walk to the Gondola and the close proximity of all Aspen attractions, we had no need to rent a car. Thank you for a wonderful ski vacation!
February 24, 2013
Rated 4 out of 5 by FamilyO Beautiful hotel, great location, Attention to Detail Lacking
This hotel could be great, but the attention to detail is lacking for a hotel that aspires to be one of the best. For ex: lounge server confused drinks & had to be reminded to bring more; spa shampoo pump was broken (I had to take it apart to wash hair), bulb out in and no tissues on spa vanity; kids meal ordered at poolside came with chunky salsa instead of ketchup; coffee in lobby area ran out of lids for paper cups; papaya that was served in room was beautiful but there were no utensils with it to indulge. Little things. We had a great time!
August 2, 2012
Rated 5 out of 5 by BlueFalcon Love this place
I have stayed here several times and absolutely love this hotel. The location is outstanding, the service is exceptional and the rooms always exceed my expectations. As a frequent traveler, I recommend this hotel not only for business, but for pleasure as well.
November 15, 2013