Rated 1 out of 5 Bad Stay
Let me tell you what a complete disaster I had during our stay at your resort on 12 July through 14 July.
We came to Aspen to attend a wedding staying at a different hotel. After the festivities we decided to stay a few extra days and of course we chose The St. Regis, our favorite hotel group. Our arrival was standard and pleasant and the first night uneventful. We ate out. Our second day proved less satisfying. As the weather was less than ideal the attendance at the pool was slow and so was the staff. We dined in town the second night.
I asked the concierge what time we needed to be ready for our departure on Tuesday. I forget what the specific answer but I was also asked if we needed a ride as we did not check-in with an automobile. The amount quoted was $32.00 and would be billed to the room. I was surprised that an airport shuttle was not also offered but I did not inquire about it. My mistake.
Before we went out to dinner we went up to our room to get ready and to our disappointment the room had not been attended to all day. It was around five o’clock in the afternoon! I went to the receptionist to ask to have the room serviced but after we were finished getting ready for our night in town. Apologies were not really forthcoming about the mishap. Oh well.
Returning from dinner the room had been cleaned but barely. Bathroom amenities, shampoo etc had not been replenished, waste baskets were not emptied and god forbid there were not any chocolate on the pillows.
Tuesday morning we had a pleasant breakfast downstairs. I went to the receptionist deck to ask for postage stamps so that I could mail a few letters, mostly bills! After a bit of figuring what to do I was told the envelopes would be left with the billing office and mailed the next day, cost of stamps billed to my account.
We had a short limousine ride to the airport and upon our arrival I was asked to pay $42.00 for the trip.
The plane ride was uneventful and real,axing, finally! However the story does not end here.
For the past few weeks I have been getting late notices and demand for payment letters from all the business that I thought I had sent timely payments. The business apparently never stamped and mailed my envelopes. The good news is so far charges for the non-stamps have not shown up on my Starwood card.
To add insult to injury I was asked to fill out a satisfaction survey via email. I did and I was a bit too kind in my evaluation but I did mention the major issues and said how disappointed our stay turned out. I have not received a followup to the survey nor any other communication.
Signed not happy,
July 31, 2015
Rated 5 out of 5 by janelle1014 Beautiful Hotel & Staff
The staff here, especially the housekeeping staff are wonderful. They anticipated my needs even before I did!
July 17, 2015
Rated 5 out of 5 by Beeee23 GREAT hotel
Hotel grounds is amazing, staff are very friendly and responsive. Laid back and very professional at the same time!
June 19, 2015
Rated 5 out of 5 by Meg12345 A fabulous stay
We were very impressed with the hotel and the staff. Specifically, Lucile was amazing, friendly, and very accommodating at the front desk. Charles, in the restaurant, provided top-notch service at the breakfasts we enjoyed each morning. Our room was very comfortable, and we had a lovely view. We also enjoyed the spa and outdoor hot tubs & pool. It would be great if the hot cocoa in the lobby was available all day long.
April 14, 2015
Rated 4 out of 5 by ronfromNY comfort
this is my third time staying at the St. Regis Aspen and it is a pleasure. However, was surprised there is no place within the hotel to buy or obtain Aspirin or Tylenol or Advil.
March 30, 2015
Rated 5 out of 5 by SKjunk All Around Exceptional!
One of the best resort experiences I have had. Ever! The service and attention of the staff is right up there with many of the great resorts worldwide. Looking forward to next Spring already!
March 27, 2015
Rated 5 out of 5 by Beth1211 Aspen Happy
The Sr, Regis is a beautiful hotel with excellent restaurants and exceptional service but what makes it the ultimate experience is the exuberance of the staff. I call it Aspen Happy and each and every employee shares it, from front desk to housekeeping and everyone in between.
February 2, 2015
Rated 5 out of 5 by golfnut77 Intimate Setting ideal for Couples
This was my first trip back to the Rockies in 15 years. My wife and I brought our 8 year old, who had a great time and we are happy to stay at a magnificent resort in the Heart of Aspen. But looking back at our trip as a whole, Snowmass would have fit our needs of traveling with a young beginner skier much better.
I think they could do a better job of explaining the different ski resorts etc. Right after we checked in, we stopped at the concierge who explained that my wife and daughter wouldn't be able to ski Aspen once on our trip because it has a very high level of difficulty. I had no idea that a ski resort in colorado existed without 1 single green run on the entire mountain. With that said, it was very easy to get to Buttermilk and Snowmass which are ideal for beginners. However, when you are planning a premium trip to Colorado during the holidays in high season, you want to take advantage of a ski in/out resort.
The restaurants at the hotel are all exquisite, including the platinum breakfast menu which included a couple hot items, which is a nice bonus! Also the wait staff was nice enough to include my daughter on the breakfast plan.
Upon checking into our room, it was on the small side of the Starwood resorts, but they do a great job of managing the space to make it functional given all of the winter clothes. The bathroom appeared to have been remodeled within the last 5-7 years so it was very nice as well with a stand alone bath tub which my wife loved! Storing our 7large bags was also a great idea to help manage the space in the room.
Overall I would definitely recommend this hotel to couples and families with children that are experienced skiers. I skied Apen the last day and it was awesome! My daughter felt at home and there were other children there as well, so she was well occupied. Next time we will be staying at the Westin Snowmass though!
January 20, 2015