The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

  • Kawasan Pariwisata Nusa Dua Lot N2
  • Nusa Dua,
  • Bali
  • 80363
  • Indonesia
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.5 out of 5 by 373 reviewers.
Rated 5 out of 5 by good customer service Front desk staff, Yani and Kiki are very polite, attentive to guest needs, made my check in and stay very comfortable. Really appreciate them being here throughout my stay. House keeping staffs are also very courteous, clean and polite. July 16, 2015
Rated 5 out of 5 by Holiday This is a five star result living up to its brand. July 7, 2015
Rated 2 out of 5 by Disappointing Welcome/Check-In: we waited at least 30mins until someone at the reception was actually available. The reception lacked at least 3 more staff to serve all arriving guests. Having booked a villa (and being Platinum member) I was told there would be a separate check-in, no one could care less. Also No one explained the layout of the hotel neither a map was given. We had booked the Hibiscus Villa - also no one explained how the outdoor lights and the pool could be turned off for the night. Rooms: the villa was very nicely decorated and set up. It was clean and just perfect for us. Service: the most disappointing issue. On the website it is mentioned that the hotel provides unpacking service. Nothing was mentioned. We called the reception twice to get help with turning off the lights outside. Even then no one thought about explaining the rest or even bothered to look at the pool where the jacuzzi couldn't be turned off. We didn't get ANY newspapers although this was promised at check-in. Also we were 3 people staying in the villa - during turndown-service they forgot about the 3rd person in the living room, nothing was turned down there. Also plates and cups where not cleaned until the next day (even though the turndown-service must have seen them). For breakfast, service was only ok. Nothing special. At the beach: no one asked if we wanted anything to drink or eat. No staff there at all even though we were just next to the restaurant. Considering how much complimentary water you have in the room I would expect at least some water at the beach as well. Nothing. Also the towel service is by the pool and not the beach. IMHO it would be better to have another small station at the beach area (at least for the villas). Food: breakfast buffet was good. Everything you want or need. However, at the Arwana restaurant food was average - the chef is more a "dessert-chef" (dessert was very nice). Disappointing was however, that we were seated next to a smoking couple. Other: I received a mail from the concierge before we arrived asking if they could do anything to make the stay special. As this was a present for my grandma's birthday, I answered the same. However no one cared and absolutely NOTHING was done. In general: I would not come back to this hotel due to the lack of service. June 15, 2015
Rated 5 out of 5 by Luxury hotel with personal touch We stayed at this property twice. First time was business travel In a Deluxe room, second time was family vacation in a 1 bedroom private pool villa. Service was personal and staffs are attentive in all areas. Nice beach, large main swimming pool plus lots of clean lagoons for those with lagoon access rooms é suites. Sufficient variety of food plus access to sister properties like St Regis and Westin. Nightly entertainment at the beach bar, weekly special ceremony dinner and weekly seafood BBQ on sunday. The massages, spa and exercise facilities are all as or better than expected. There are 10 private pool villas, they are worth consideration as they are roomy, large pools and have access to private section of the beach reserved for pool villa guests, come with butler and golf cart transport within the property, airport transport, etc. June 14, 2015
Rated 5 out of 5 by Paradise If you want to see how the paradise look like you must stay in the Laguna hotel-Nusa-Dua. very peaceful place and trully relaxing.All the staff are smiling and helpful.i cannot really find words to say how nice our stay there.HK Staff are amazing. if you are looking for a nice relaxing holiday-honeymoon-or just to get away from the hectic life then you should stay there.good value for money and time. Spa +GymStaff are very nice and we had a relaxing romantic massage May 5, 2015
Rated 4 out of 5 by An oasis Inside a gated community, you leave the chaos of the city behind once you pass the gates. There isn't much choice for food or shopping inside the gated area, so be prepared to stay in the resort the entire time. Great beach front property. Don't miss the special beach side Sunday brunch buffet with live music. May 4, 2015
Rated 5 out of 5 by Just excellent We arrived from Shanghai and had a villa booked, prior to our arrival we had been asked to get picked up by the hotel which was superb. Check in was great, as well the villa which met our needs with our baby. The hotel is like a tropical garden, beach very clean, staff has a special eye on the needs of the guests and our week here was just amazing and so relaxing. Thanks and compliments to staff and management! April 25, 2015
Rated 3 out of 5 by My last choice of SPG Hotel in Nusa Dua Unless there's enough convincing effort being made, I'd have to put this hotel as my last resort option. The damp smell in the room, the late response of our requests were the things putting me off to stay at the hotel. The massage and food were good though. March 29, 2015
  • 2015-07-30T21:15:14.542Z
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