The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.5 out of 5 by 400 reviewers.
Rated 5 out of 5 by Excellent Bali stay We stayed in Laguna May 2013 on 2 occasions for a total of 3 nights and where very delighted about it. The staff is excellent, the resort and rooms are beautiful, the breakfast and diner just perfect. There is only one minor minus about the location: when it is low tide there is no possibility anymore to swim in the sea, seaweed and local fishermen take over and enjoying the beachfront becomes less attractive. May 29, 2013
Rated 2 out of 5 by aging rooms, terrible service, nice grounds The common areas are nice, and the grounds are pretty. The finish of the pools looks aged. The upgraded room that we received for SPG Gold status was disappointing. There was a foul odor upon arrival. The rooms are old and show wear. There are holes and markings on the walls. The toilet seat was very warn down with dark scuff markings. A toilet seat is easy and cheap enough to replace that it should never show wear. On our final morning before checkout, the water shut off while my wife was showering. It remained off for several minutes and we reported this to the front desk immediately. Before the hotel staff could respond, the water turned back on, but the toilet, faucet and shower were spewing dark brown, thick murky water which was disgusting. It took over 15 minutes for the hotel staff to respond, and when they did a gentlemen who could not communicate with us simply ran the water until it cleared up and he left the room without giving any explanation. Another 15 minutes passed and after repeated calls to the front desk, FINALLY someone showed up to our room to explain the situation. The employee was not sympathetic at all, laughing when we explained that the water shut off mid shower and we had no idea if it was safe or clean to shower. The gentlemen tried to tell us that the water issue actually happened a few hours earlier, sounding as though he was accusing us of lying. This was ridiculous. And it is even a worse reflection of the hotel's ability to cope with issues if they did not have a better response if in fact they had several hours to prepare, warn and remedy guests that their The problem we encountered and the response would be unacceptable at any hotel. It is a complete shock to me that this hotel shares the Luxury Collection name with the likes of Naka Island. Finally, it is a crime to offer only pricey $26/pp buffet breakfasts to your guests. Some people don't like to gorge themselves every morning or feel like they are ripped off for meals. We will not return to this hotel nor will we recommend it. May 23, 2013
Rated 5 out of 5 by The staff made our stay Beautiful gardens and so restful. Lagoon pool access was one metre from our ground floor balcony. Hotel has a very high reputation in Bali. May 18, 2013
Rated 5 out of 5 by amazing villa! We stayed in a villa with a private pool, and it was easily one of our most enjoyable hotel experiences ever. It's sublime, and the staff were incredible. They worked tirelessly to meet our every need, and exceeded our expectations every day. The spa was a tad disappointing (we tried it twice) but overall this is an extraordinary resort. Highly recommended. May 14, 2013
Rated 5 out of 5 by Wonderful experience This is a truly beautiful and memorable resort.The staff went out of their way to help with any issues.I requested a jug for tea making and this was attended to immediately. The location is perfect such a beautiful beach area.Pools are amazing too. May 11, 2013
Rated 4 out of 5 by Beautiful decor, fantastic food The set up of the hotel,the laguna pools was impressively nice: it offers space, choice of atmosphere, just à great experience. The restaurants where not only beaubtiful design, but the food was delicious! The spa was also vert Nice, with à great choice of treatments and gifted therapists. Unfortunately, the music ambiance of the spa was very unpleasant and repetitive! May 7, 2013
Rated 5 out of 5 by Fantastic hotel We spent more than one week and we recommend this hotel without any hesitation. The Laguna is a paradise for all accommodations and location like sea, swimming pool, food, environment .....and people soo nice and available. It was a dream for us ! Only one regret, it was too short ! May 7, 2013
Rated 5 out of 5 by Hotel outstanding in all ways. Check in great. Restaurants wonderfull. All staff go out of their way to make us welcome and to facilitate a perfect experience. Our room beside the pool was a highlight. Will definately come again. May 6, 2013
Rated 5 out of 5 by Great Experience, Wonderful Resort to Relax The place is great, in good location, in front of calm and clear sea water. Many swimming pools and lagoons in the resort which never bored my wife and me during the stay. I'll definitely recommend this hotel to my friends and family, and looking forward to coming back to this hotel in near future. May 6, 2013
Rated 5 out of 5 by Sad to leave I have been to many 5star establishments in my life but this is the first time I have said "WOW" since I was a young man staying in my 1st 5star hotel in 1996. Great check in process, great staff. Your restaurants were 6 star. I normally eat away from the hotels I stay in as the lunch and dinner service cannot match the local food but both of your restaurants are excellent. May 4, 2013
Rated 5 out of 5 by Very good service and view The hotel gave me a wonderful holiday in Bali. Every staff is kind and provides good service. I will recemand the hotel to my friends. May 3, 2013
Rated 5 out of 5 by The hotel with the friendly luxury A fantastic place with friendly employees. Clean rooms, excellent food, a hotel to stay for a longer period. Even the beach is wonderful, the only negative point is the dirt in the seawater (mainly the plastics). A better daily cleaning could help to improve the situation. May 1, 2013
Rated 5 out of 5 by a special experience a beautiful place, special people , good food , a nice and clean beach , live music at the bar , decent and correct prices, excellent pools , well trimmed green spaces,and not to forget the funny squirrells... May 1, 2013
Rated 4 out of 5 by Very good but not luxurious The Laguna is a very nice hotel. Staff are excellent especially at the beach bar and in the cornerstone deli. The rooms are nice but i wouldn't call them luxurious well not at least the ones i stayed in. I must say it was pretty disappointing to not even meet the manager given that I stayed in the hotel for two weeks and in last week of that stay brought a group of forty to the hotel. April 23, 2013
Rated 5 out of 5 by Most unfortunate part of my stay was when i had to say Good-Bye to the Hotel This was the BEST service of all that i have ever encountered with. all the way from the very first point of my arrival, with a very pleasant receptionist who checked us In to the bell mans who showed us step by step of the hotel area and things that we should know. to all the staff in the pool, in the bars with their great sense of hospitality makes you feel like Kings and Queens. I thank all of the staff to make this an amazing and memorable stay for me. There is nothing that this hotel could possibly need to make a change for good, but just to keep up this great service. sincere thanks to each and every of the hotel staff special Mr. Purna who made me a great journey, Ms. Putra who Made me feel like home, And finally honor of meeting the great and most hospitalized hotel GM Mr Mark who was present in the hotel lobby and greeting the guests. April 22, 2013
Rated 4 out of 5 by Very beatiful hotel It's a very beatiful hotel. There are many swimming pool in the hotel including that for baby.My son and daugter almost swimming from morning to evening.The food in the hotel is ok.But the room cleanliness needs improve.They say they clean the room two times for one day,but when I go back to the room,I see my daugter's diaper that I had thrown away in the morning is still in the rest room. April 19, 2013
Rated 5 out of 5 by Staff was very helpful My mum and me, my daughter was staying two nights, my air flight was wary than my mother. But my mum can not speak English at all. Your staff were very helpful to my mum, take away breakfast etc. Thank you very much. April 18, 2013
Rated 5 out of 5 by Comfortable experience Everything always makes me feel comfortable including meal, environment and stay. I will stay by next time and recommend to my friends. April 15, 2013
Rated 5 out of 5 by Wow! Simply an amazing and beautiful hotel. The only shortcoming was the beach itself, which is not really a white sand beach. The breakfast buffet was great, but the evening seafood buffet by the beach could use more variety of offerings. But the service is phenomenal, the hotel grounds are beautiful and the rooms are large and comfortable. April 12, 2013
Rated 5 out of 5 by Great Location & Amenities / Facilities Fantastic location & has access to restaurants / bars / pubs of other hotels in the same location. April 8, 2013
Rated 5 out of 5 by An outstanding hotel on all fronts The Laguna Nusa Dua Bali delivered an excellent conference package with great facilities service and staff responsiveness. It was hard to believe it was a conference as the flawless service and luxurious surroundings maximise the limited opportunities to unwind. April 8, 2013
Rated 5 out of 5 by Excellent Hotel for a relaxing beach vacation Excellent facillity complemented by groomed gardens, expansive swimming lagoons and semi-private beach with just the right amount of non-agressive local hawkers. Minor negative...although booked/notified a month in advance, no cot was available for our child and room upgrade required to accomodate. April 6, 2013
Rated 5 out of 5 by Great choice for vacation! We are excited very much. Would like to thank everybody for taking care of our 10 days vacations. Our special thanks to Daria, (receprion) for her outstanding contibution to our wonderful stay. She arranged everything fast, professionally with pleasure and smile on her face. Very hospitable people everywhere.Mny thanks to Anton (receprion at villas), who was very attentive and always appeared when it was necessary. April 5, 2013
Rated 5 out of 5 by resort is excellent place to stay for holiday We were impressed with the safety, cleaniness, excellent service and beautiful landscape. April 2, 2013
Rated 5 out of 5 by Great facilities Laguna resort is my 2nd home after Jakarta. This year I have stayed at Laguna 15-17February taking my friend from USA to celebrate his birthday in Bali, 21-24th March for my friend's honeymoon and on 30th -1st April for my family gathering. I will always stay at Laguna and always reccomend my family and friend to stay at Laguna. Thank you to the excellent front office Manager, who are very sincere on my last visit with my family. April 2, 2013
Rated 4 out of 5 by Relaxing break My biggest gripe about the hotel was that it did not have much toddler friendly activities going on. But having said that their pool and lagoon beaches are extremely kid-friendly. The food was good and reasonably priced. Highly recommend the gelato at the cafe and the spa. Wonderfully nice staff. The rooms are dated (atleast the one we were in) but well-maintained. If you plan to laze in the beach in luxury and just take it easy and still be wallet-friendly this is the place to March 28, 2013
Rated 5 out of 5 by Paradise in Bali The Laguna is located in the perfect setting, we had a Lagoon part sea view room with balcony on the 3rd floor which was ideal. The free Butler service provided was exerlent, in particular the Cornerstone Deli provided first class service at reasonable prices, all staff were polite and always willing to help. We will return next September and have recommended the Laguna to two of our friends who will book this year. March 24, 2013
Rated 5 out of 5 by Staff and facilities: Exceptional! From the moment we arrived a hotel experience unlike any other. It started w refreshing lemon tea and comfortable seating while we were checked in, then, unexpected toy bags for the kids while we waited (we arrived early and they were still able to have a room ready), and upon learning our toddler just had a birthday, arranging to have a special birthday cake during a mealtime of our choosing. We booked the pool access suite, highly recommended, especially if you have kids, unless you want to splurge for the private villa, also very nice. Anything we needed, the staff was always quick to respond, and never a "no", or "I am sorry, "we cannot" or "don't have". Smiles and greetings anytime and anywhere on the grounds. Happy staff, happy to help. Beach was nice and well maintained as well as the resort grounds, Spa was very accomodative and had some great discounts for early birds, morning buffet a great value, delicious and w plenty of choices, the kids couldnt get enough of the seven pools...really, this place is paradise. Other than jet skiing and some other water sports offsite, no reason at all to leave the resort. A perfect 4-day vaca, thank you Laguna!! March 22, 2013
Rated 5 out of 5 by Outstanding In All Aspects The grounds were beatifully landscaped and maintained. The design of the resort is exquisite and the staff was remarkedly attentive. The accommodations were very attractive and immaculate.This has to be one of the best in Bali. March 20, 2013
Rated 5 out of 5 by It is a very pleasant experience at this hotel. It is a wonderful vavation with staying at Laguna. Room, service, swiming pool and everything is excellent. March 7, 2013
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