Rated 5 out of 5 by TomLyn Paradise in Bali
The Laguna is located in the perfect setting, we had a Lagoon part sea view room with balcony on the 3rd floor which was ideal. The free Butler service provided was exerlent, in particular the Cornerstone Deli provided first class service at reasonable prices, all staff were polite and always willing to help. We will return next September and have recommended the Laguna to two of our friends who will book this year.
March 24, 2013
Rated 5 out of 5 by SeattliteviaSG Staff and facilities: Exceptional!
From the moment we arrived a hotel experience unlike any other. It started w refreshing lemon tea and comfortable seating while we were checked in, then, unexpected toy bags for the kids while we waited (we arrived early and they were still able to have a room ready), and upon learning our toddler just had a birthday, arranging to have a special birthday cake during a mealtime of our choosing. We booked the pool access suite, highly recommended, especially if you have kids, unless you want to splurge for the private villa, also very nice.
Anything we needed, the staff was always quick to respond, and never a "no", or "I am sorry, "we cannot" or "don't have". Smiles and greetings anytime and anywhere on the grounds. Happy staff, happy to help.
Beach was nice and well maintained as well as the resort grounds, Spa was very accomodative and had some great discounts for early birds, morning buffet a great value, delicious and w plenty of choices, the kids couldnt get enough of the seven pools...really, this place is paradise. Other than jet skiing and some other water sports offsite, no reason at all to leave the resort. A perfect 4-day vaca, thank you Laguna!!
March 22, 2013
Rated 5 out of 5 by Monty Outstanding In All Aspects
The grounds were beatifully landscaped and maintained. The design of the resort is exquisite and the staff was remarkedly attentive. The accommodations were very attractive and immaculate.This has to be one of the best in Bali.
March 20, 2013
Rated 5 out of 5 by Shirley It is a very pleasant experience at this hotel.
It is a wonderful vavation with staying at Laguna. Room, service, swiming pool and everything is excellent.
March 7, 2013
Rated 5 out of 5 by sljo888 Fantastic Setting, Great Service
My twelfth visit - so you could claim I'm not objective, or you can more correctly say, there's proof it works for me! If you've got kids they have a great time at the inner lagoon. If you not into kids, a room on the outside is calming, quiet and SO relaxing.
The setting is superb, lush, mature greenery and lots of water, plus a good beach with access that couldn't be easier.
Staff are smiling, courteous, professional, helpful, without exception. As I can't think of any faults encountered during my latest visit, so what can I say but "Thoroughly recommended"
March 7, 2013
Rated 5 out of 5 by Wandafar1 The staff are so friendly
We were not disappointed by our choice of hotel for our recent stay in Bali. The food was excellent, the gardens were beautifully maintained and picturesque, the public areas were imposing but not overpowering and the beach facilities extremely good. We will be looking forward to our next visit.
March 4, 2013
Rated 5 out of 5 by Ilana123 The best hotel ever!!!
The best hotel by far! Beautiful surrounds and outstanding service! We will definitely visit again soon!
March 2, 2013
Rated 4 out of 5 by cire006 Good standard according to the location
Big advantage of the hotel is its lagoons arrangment for swimming which are unique in this area of Nusa Dua 9except partly St Regis).
But big downfall is that there is no high standard restaurant in the facility after closing of the Mayang Sari. As well the quality standard of the Spa has degraded for the last 2 years (product used are so .. so ..).
February 25, 2013
Rated 3 out of 5 by adawn Service need improvement
The service is bad
I just came back from staying for 4 nights, the room looks old but still good. The Lagoon is nice. The complimentary internet access is nice too. The hotel service is bad, especially the waiters at Banyu Biru and Arwana when we had our breakfast. I never saw a smile on their faces, especially the female ones. One time i asked a server by the name Sudarsini for a papaya juice. It took her more than 30 min to get that, and she said the kitchen can't find the papaya. The best services we got for our stay are from Mr. Adi and his front desk crews, they helped a lot and very nice. Mr Agung and his cornerstone deli crews also provided a very good service, although we only had 1 lunch there.
February 18, 2013
Rated 5 out of 5 by Mole157 comfortable and relaxing
It is a peaceful and very nice relaxing place for family.
February 16, 2013
Rated 5 out of 5 by Buyung56 This hotel is excellent for the swimming pool lovers
It has many nice swimming pools that open 24 hours
February 12, 2013
Rated 5 out of 5 by John Is this the best hotel on Bali ?
Apart from the exception staff and high quality food, this resort is remarkably well managed and functions seamlessly. I have stayed here about 10 times over the past 16 months and the consistency is admirable. Well done to the management and staff for delivering a home away from home experience with consistent high quality service.
February 12, 2013
Rated 5 out of 5 by Teekay Surreal
This hotel is really pretty, the lagoons and the oceanfront incredibly clean and tranquil (kudos to the hotel staff for keeping it so well-maintained!) We found the food surprisingly good for this place, esp as other standalone restaurants are a little far and confusing (and similarly priced!). Do not miss out the heavenly icecreams at CornerStone Deli - absolute steal at $3/scoop. The rooms could be bigger, esp the bathroom (bathtub!) but we're not really complaining. The bed is comfortable, but we recommend not sleeping in too much (sleep it on the beach front chairs, if you must). Excellent recognition and instant offers for SPG guests too. I wish they had a better DVD collection though - the conceirge is a bit clueless in general, even though they try to be helpful.
February 11, 2013
Rated 5 out of 5 by Verified Reviewer The service is good and beautiful hotel
From January 29th to February 1st in Laguna Hotel, is really a perfect journey. Especially the spa is really great, and counter of Miss Yang gave a lot of help. Thank you very much.
February 6, 2013
Rated 5 out of 5 by sunsan wonderful quiet Hotel
It was our second time in this Hotel. Many things have changed to the better. We love the Beach, the friendly stuff and the pools are amazing.
January 30, 2013
Rated 5 out of 5 by saphire WONDERFUL EXPERIENCE
We stayed at the LAGUNA RESORT AND SPA, NUSA DUA. The hotel was lovely and the location was what we really enjoyed. the hotel was close to the bali mall as well as all the other interesting places we wanted to see. the staff were very helpful and friendly.
The rooms were neat and comfortable. Only thing the rooms need an upgrade to go with the lovely appearance of the hotel.
January 21, 2013
Rated 4 out of 5 by Sciux75 The Hotel and the staff was amazing
The Hotel and the staff was amazing
January 21, 2013
Rated 1 out of 5 by Bali2012 NO PARDISE – RESOORT NOT RECOMMENDED when looking for relaxing vacation in a nice atmosphere
We were so unhappy that we decided to reduce our stay by 3 days - these days were fully paid by us!!!
Your focus is Russians which is fine for you but does not comply with the way I am used to spend my vacations in the last 30 years.
We were looking for a relaxing time at the beach , calm nights and international guests that demonstrate respect und social behavior. All that we didn’t find in your Hotel ... I am deeply sorry.
January 11, 2013
Rated 4 out of 5 by Travelling New Year's meal
I was surprised by the fact that there was a compulsary dinner on NY EVE. I was not told this at the time of the reservation in explicit terms it was rather hidden as a click and read. At $250. per person it was definetely not worth the price. The food taste was average at best except for the main course. The service varied from excellent to inexperienced. The fire works were limited. The dance fire was nice but could have had other things as well. I would not recommnend this approach unless stated as a condition of the reservation to which the client agrees with a check mark ahead of time.
January 4, 2013
Rated 3 out of 5 by shanghai1221 There is nothing luxuary in this hotel
there is nothing luxury about this hotel. The rooms are dated with stains on wall, dirt in hallway carpet, showers are the quality of a Motel, TV service was spotty, etc. The hotel needs a complete renovation.
First time disappointed stay in a starwood hotel, when we check in at 3pm, the room is not ready. The hotel missed to pick up our friend in the mid of the night.
The service is slow and poor. we had to call multiple times to get two plug adaptors for our cell phones. They finally arrived with only one 45 mins later.
Instead of let us check in after 3pm, the cleaning service is start from 9am in the morning which is annoying during the holiday. One night when we came back the room found there is a big hole on the bed sheet, and the door was opened after cleaning service.
on the last night stay in the hotel, the hotel swap my deposit credit card on 4am in the morning about 10MM rpd, the bank has sent alert message to check whats going on. this is the first time, a 5 star hotel doing this without inform me.
January 4, 2013
Rated 5 out of 5 by Jean73 A hotel with lots of character
Enjoyed swimming in the numerous Lagoons.
Relaxed under the Cabanas at a very reasonable price.
Good service in the dining areas, staff were always cheerful and most helpful.
We would definitely pay another visit.
January 1, 2013
Rated 3 out of 5 by Brendon Check in
I was very disappointed to have Russian staff checking us in at a Balinese hotel. This is not what tourists expect. I am based in Jakarta and came to Bali for. Balinese holiday not one with Russian influence. Your Balinese staff at the check in counter were way ahead of the Russian staff. Cost of alcohol will eventually chase tourists away. I am South African and a bottle of Two Oceans white or red in SA is Rp 35,000 where you are selling for Rp 700,000. I know there is government tax ect but this is a total rip off and for sure I will advise my local magasines back in SA.
December 28, 2012
Rated 5 out of 5 by Sydney2012 Fantastic Value for Money
I have stayed at many nice hotels but our stay at the Laguna Resort and Spa is by far the most memorable and presents the best value.
Everything was well organised which has made our holiday a great experience in Bali.
December 25, 2012
Rated 5 out of 5 by Sydneysider Very memorable stay
We just loved this hotel and our 3 year old son was quite upset about leaving! We spent most of our time swimming in the warm lagoons and relaxing. It is the perfect place to unwind. Service was exceptional and I rate the breakfast 11 out of 10!
Our room had lagoon access and was quite private and very quiet. I especially loved the very comfortable bed, large bath and 24 hour butler. The only thing I would suggest is for the hotel to renovate within the next couple of years to keep up with the competition. It was reasonaby priced though compared to other luxury hotels in Bali and we will definitely return again to enjoy this hotel and the lagoons!
December 17, 2012
Rated 5 out of 5 by KAK59 Excellent hotel
This hotel has very nice view on the beach with very nice organized gardens that seraunded marvelous sweeming pools. Also has nice fittnes center that includes many spoort facilities.
December 17, 2012
Rated 4 out of 5 by dseq Great Stay
Excellent Service and comforts
December 17, 2012
Rated 4 out of 5 by minarosa beautiful room and beautifully located
I found my room beautifully furnished all by silk material which perfectly combined with wooden furniture of balinese creation. But what most amazingly is the vast pool that lays just on the door step of your terrace, you can even go to your friend's room by swimming !
December 12, 2012
Rated 5 out of 5 by Skye2012 Excellent for small kids
We had a great time staying at your hotel, one of the best hotel we stayed. The food was good, the kids swimming pool was the best. My 2yr old daughter doesn't want to get out of the pool. The beach was beautiful, clean and so close to the hotel facilities. We will definitely come back. We love the lagoon pool and the other pools, the staff were excellent, they all looked after us well. The room was also good.
December 11, 2012
Rated 5 out of 5 by azimeer71 Memorable Stay
The hotel was located at a wonderful location. The facilities are extensive and very well maintained. The staff are warm and friendly, but the gem are the rooms, there were magnificient. The beds were super cosy. One small complaint, the airconditioning were not towards the bed, making it a bit warm under teh covers at night. But all in all, a wonderful and memorable stay.
November 26, 2012
Rated 5 out of 5 by Jayde87 Aaaahhh
That's a big sigh of relaxation.
"May I have a wake-up call"
"Would you like a cup of tea with your call"?
And they over-delivered - we got croissants too!
Very relaxing, very gentle. Loved the ice cream choices.
November 23, 2012