Rated 5 out of 5 by DK1234 Fantastic stay
I loved our holiday at the Laguna and look forward to returning asap!
May 21, 2014
Rated 5 out of 5 by GJ1980 Jewel of Nusa Dua
Superb Asian Hospitality at its best. A true Luxury collection. The property was awesome.
Every one of the staff went that extra mile to make my trip a memorable one.
May 20, 2014
Rated 2 out of 5 by Jimboo Poor Quality and Control Management
I have been staying in many SPG's hotel and I believed this was the second time I have a bad experience in SPG hotel and this is the worst experience.
I got a quite decent room in the hotel which was a deluxe studio but the nightmare occur when I tied to sleep since I felt that there were a bit on my thigh and my arm. In the morning, I checked my arm and found that there was an insect bite on my arm and a mark on my thigh due to some bite which I believed that I was bitten by dust mite. The cleaness of the room was in question.
The situation was being horribly by finding a live cockroach in the bathroom. I worried this cockroach may also climb or fly to the bed and may onetime bite sleeping people.
I asked the hotel management which represented by Duty Manager which come with the doctor. The doctor confirmed that the bite on my arms was an insect bite while the bite on my thigh was probably from mite.
I was then move to another room which was in general quite okay but this room was also not in good maintenance.
All the drinking glass smell stinking due to poor storage management and poor maintenance of the storage. The storage was made from wooden with a carpet covering the bottom of the wooden storage. The smell of weathered wood embrace the whole drinking glass and made the glass cannot be used.
I asked for replacement of the glass and the Hotel Management (Assistant Exective Manager, Duty Manager) come to my room and I shown them that the quality of service, management control of the room cleaning and maintenance of the facilities was below standard and the hotel may not even have a management control nor the maintenance control.
As an apology from the hotel management, the management sent me a small bucket flower altogether with a basket of fruit. I appreciated the hotel management action to rectify the bad experience but this basket of fruit create another problem as I have been served with a rotten snake skin fruit which totally showed that hotel did not have a management control to quality of food.
Worse to worse, the situation with the drinking glass reoccured again and made me mad again which told me that this hotel lack of management control and even a same mistake can be repeated again just to the same customer just after improvement input and critique provided to management. In my opinion, the hotel need to revamp their business process and put in place a learning process to improve from mistake and customer complaint. Without a proper lesson learn management then I believed this hotel cannot survive in the 5-10 years as they were not ready for the competitive.
All my bad experience on this hotel shown that this hotel did not deserve for a Five Star class hotel.
May 18, 2014
Rated 3 out of 5 by dayoff needs improvement
was staying here for weekend getaway and was relaxed about everything: didn't want to get stressed with check in and other small stuff. During the stay, I made a request for change of room to different level (wasn't even asking for a suite upgrade) and was told that was of "higher" level of room and would not be allowed. Thought as Plat, it was complimentary. Staff responses could, sometimes can determine the mood of the whole trip and thought the staff could have better approached/responded to my request. Other than that, you can't go wrong with stay in Nusa Dua. Great beach! But there are other SPG properties near by that may deserve looking into.
May 13, 2014
Rated 3 out of 5 by irrawaddy "One drop of poison infects the whole tun of wine"
It is amazing how one senior staff member of this excellent property can instantly destroy otherwise a wonderful experience in The Laguna Hotel.
Stayed there for 5 nights in April and 2 nights in May (2014).
Good location, beautiful property, comfortable rooms, terrific breakfast buffet, great polite and responsive staff
Well, there is only one - the duty manager, who basically showed me a middle finger (figuratively speaking) all while smiling. I asked her for the reason why she had suspected me of being some sort of thief/criminal the day before when I approached the reception because my key would not work. Oh boy, the attitude she gave me while explaining the reason can only be described as a "virtual middle finger". I do understand the security measures that hotel might have put in place, but my mere questioning the reason should not have been met with this kind of attitude! A clear sign of a person who should not be in customer service.
May 11, 2014
Rated 5 out of 5 by pecosgirl Amazing value in a gorgeous older hotel
Yes - the hotel is older and showing some wear. The rooms are no longer pristine and the corridors look dated but if you look past that it really is a lovely hotel.
The room books with the resort rules and in-room dining menus were totally falling apart. I am assuming this resort is due for renovation or sale else a simple update of these would make the rooms seem sharper.
The staff was amazing - BERTA at the front desk - love her!! The staff was uniformly friendly and competent. I was really impressed with the consistency of the professionalism.
And the lagoon pools are just fabulous. If they had been in my budget I would have had a lagoon access room. But even without the pools were just delightful. I was worried that they said saltwater but they were not.
The hotel did seem a bit crowded while I was there... luckily at the back lagoon pools it was quiet.
This isn't a good place for single travelers who want to meet others but luckily I wanted quiet. It was a very international group of people, with a mix of couples and families from both Asia and the west.
The breakfast was great although I do wish the pancakes were served warm ! Especially as they were proper American pancakes!! The Banyubiru restaurant is kind of dark inside... I always took my booklight with me. But these are minor quibbles!
If you are on a tight budget you do have to keep in mind it is not easy to get to dining options outside the resort.
The beach is as nice as any of the Nusa Dua area is... swimming only at high tide. Unfortunately the water is not clear at high tide, but clarity is good at low tide - almost too low for snorkeling though. I did see some nice lagoon ecology in the seagrass though - Lagoon triggerfish, lots of sand lizardfish, some damsels, and even a Tridacna clam. But you dont go here for the snorkeling - you go for the pools!
May 10, 2014
Rated 5 out of 5 by aussie1999 Direct Lagoon access
Loved this place! The direct Lagoon access from/to the ground floor room was very unique and exciting. The price was quite reasonable on April even with extra charge of $20 for the fantastic breakfast.
May 5, 2014
Rated 4 out of 5 by KAYALAN This hotel is really different
The best thing about the hotel is that the staff are very friendly & helpful.
April 29, 2014
Rated 4 out of 5 by Ed0115 So glad I was staying here.
Three unpleasant but not-so-matter things:
1. I checked in at 5:30pm but room was still not yet ready;
2. I was asked to try Arwana's breakfast which was not as good as Banyubiru;
3. the staff in Cornerstone was absent for more than 5 minutes
Other than these three, I enjoyed all my four days here. The frontdesk was so cheerful and kept apologizing therefore I couldn't complain too much on the not-ready room. All staff I met were polite and cheerful.
I had dinner in Arwana, which might raise my expectation to the breakfast, was very nice. Oyster, Clams and etc were delicious. I tried butler services twice and very attentive and services were so prompt. Will definitely come here again.
April 29, 2014
Rated 4 out of 5 by Sallyemz Really enjoyed my stay
I stayed with 4 friends and had a great time. Loved all the pools around and we spent a lot of time in the Cabanas, taking advantage of cocktails and food from the nearby bar. We had the buffet breakfast every morning & there was a wide array of food to choose from. The spa was great - I had 3 massages in 4 days :-) Only downside was the first room we were put in had a very damp, musty smell to it, which seemed to persevere through the corridors. We suspected the carpets were the culprits. However staff were very responsive about moving us into a new room.
April 27, 2014
Rated 3 out of 5 by Bernarda Not as forthcoming as I expected from a Luxury Collection hotel
The hotel has very nice Balinese features and the "staff on the ground" was very helpful, unfortunately this does not count in my case for the welcome and pre-welcome administration. This made me actually shorten my stay and reduce my grading. If I book the luxury collection I expect excellence in treating a customer. This was not the case here. The resort itself is fairly big and attached left and right directly to other hotels in a little "hotel enclave". If you do not want to travel, the hotel offers everything you need. Especially recommendable is the spa and cornerstone place for little bites in between.
April 27, 2014
Rated 3 out of 5 by Endless Rooms need refreshment
The rooms needs to be refreshed immediately. It felt damp, the smell of the room was musky and it dampened the mood overall. I was in room on the 2nd floor.
April 21, 2014
Rated 5 out of 5 by JoshMommy This hotel is a one-stop service
I love the luxury collection. They just have everything you need, from needs to wants. The Laguna in Bali has a great location. 25 minutes away from airport (if traffic is smooth), next to the beach, 10 minutes walk from Bali Collection and about 10 minutes drive from a nice Balinese restaurant. The Laguna has rentals of bicycles, paddling boards, children beach toys, table-tennis etc, that will never bore you. Staff are always polite, and always ready to assist you. The only thing we experienced, perhaps generally everywhere in Bali, if you request for bill, it may take an average of 25 minutes to complete the process. Overall The Laguna is a great resort that makes you feel you are on a nice vacation.
April 21, 2014
Rated 5 out of 5 by JR77 Exceptional Resort
Very happy with our stay at this resort. Staff was very friendly and helpful. Rooms were spacious and exceptionally clean. Food was very tasteful and well priced. The main lobby was beautiful in Polynesian style. Pools were fun and the beach, and view, was wonderful. Highly recommended.
April 20, 2014
Rated 4 out of 5 by flyshanghai12 Relaxing and marvelous place.
Beautiful landscape and nice facilities. Good food quality and responsive staff all over the resort. Although the problem of high humidity level in the roomd needs to be addressed. May be changing A/C for a more efficient one on removing humidity from the air and that is silent enough to not disturb sleep.
April 20, 2014
Rated 5 out of 5 by gi123 perfect
lovely place, perfect surroundings
April 17, 2014
Rated 5 out of 5 by Jameson11 This hotel is very great warm greetings for Platinium members
Lifetime platinium member has get a many kind benefit. also laguna poolvilla have a greate facilitis and plunge service and shalla gagebo.
April 9, 2014
Rated 5 out of 5 by Harley212 Excellent place for my family vacation
good swimming pools around the hotel building, my child enjoyed it.
April 8, 2014
Rated 4 out of 5 by Jetsetter22 Overall, a great hotel and location
The location (Nusa Dua, 20 minutes from the DPS airport) is prime. The hotel has a private beach, and several pools. The spa is top notch. The one area where I would have expected more is from the on-site restaurants. Balinese/Indonesian food is terrific, would be nice to showcase more of it on site!
April 8, 2014
Rated 5 out of 5 by Pidjay33 Beautiful hotel, very welcoming staff
I stayed 4 nights in the Laguna, including Nyepi.
All the staff was very helpfull, polite, nice and smiling !
The room facing the swimming pool was amazing and the garden is superb !
The swimming pools are magical !
The Spa is very relaxing and the treatments very good.
But sorry, I didn't experience the fitness center...
The food is good and the breakfast offers a lot of variety !
We didn't want to leave, as we felt as well as if we were at home !
Thanks to all the staff from the Laguna, for this unique experience §
April 3, 2014
Rated 5 out of 5 by NiWayanAni01 Memorable stay for our mum who is wheelchair-bound
Sincerest thanks to The Laguna Nusa Dua Bali for attending to our mum's special needs on handicap accessible room and facilities.
April 2, 2014
Rated 5 out of 5 by MGGG Excellence
Every aspect of this hotel is supurb!
From my very first contact in booking and making arrangements for airport transfer to being dropped off to the airport at the end of our stay was supurb.
The attention to detail is supurb, everywhere you turn everything is perfect. The maintenance of the hotel is supurb, the daily cleaning of everything is supurb and the rooms are wonderful.
Every member of staff is so friendly and helpful nothing is too much trouble and the bars and restaurants are delightful. Sitting beside the beach at kukula bar at sunset with the band playing enjoying drinks and the wonderful service is a memory that will stay with us. Don't forget to book a session at the wonderful spa.
The only regret you would have is hesitating to book a stay!
April 1, 2014
Rated 4 out of 5 by Happy14 Good holiday experience
Really good 5 day stay. Rooms excellent and very clean. Butler service excellent. Breakfast choices and quality second to none and the staff there were very professional and welcoming. Pool great, could improve towel arrangements but if that's all I have to complain about I don't really have a problem. Highly recommend this hotel.
March 29, 2014
Rated 4 out of 5 by Guri Perfect resort hotel
We stayed here for five days. Hoel staff were very friendly and always helped us during our stay. One excellent point is for guest to receive coffee or tee service on free of charge whenever we want, that was really nice. If possible, we would stay again in near future.
March 25, 2014
Rated 5 out of 5 by Christopher2931 Wonderful Experience
From our check- in to our departure everything was spot on.
Check-in smooth and friendly. Rooms spacious and very clean.The best breakfast buffet I have ever experienced. The facilities ( lagoons sun beds towels etc ) all excellent
Last but not least the wonderful smiling helpful staff
Congratulations to the Laguna on ALL YOUR ATTRIBUTES. WELLDONE,!!!
March 22, 2014
Rated 5 out of 5 by Lucy9 This hotel has incredible tropical gardens.
Definitely value for money.This resort is set in well advanced lush tropical gardens,I never have enough of, where you can enjoy birds sing all day long, while basking in the sun
and swim in the largest laguna in Nusa Dua.
Service and friendliness of the staff is beyond expectation.This was my third stay and many to come.Never had desire to try another resort.
The Laguna is highly recommended by me to all I meet.
March 15, 2014
Rated 5 out of 5 by Mari14 Ideally situated
A really beautiful hotel situated in wonderfully manicured gardens with staff that could not do enough for you, what more could you ask?
The variety and quality of food was amazing.
Sorry to leave and get back to reality.
This hotel rates as one of the best we have ever stayed in. Love to go back!
March 15, 2014
Rated 5 out of 5 by kar1989 excellent butler service
very recommended hotel at nusa dua bali because the have a good team of butler. we requested the extra shower gel by phone, around 5 minutes butler has already in front our room. exceptional butler service. good job
March 14, 2014
Rated 5 out of 5 by Nicole23 Location, accomodation and fully focused services
An example for all other hotels. I am a frequent traveller but this hotel is a top three hotel
March 11, 2014
Rated 4 out of 5 by surfski808 Grande Damme showings it's age but that will be addressed shortly
Being one of the first 5 star resorts in Nusa Dua, it is beginning to show its age and some wear and tear. The resort is still gorgeous and has a prime beachfront location. It's only when one digs a little deeper do the cracks and faults appear.
I was able to spend some time with the new GM (who only just started the week I arrived). We discussed some of my observations and he was taking notes the entire time. I can tell he has the experience and commitment to both his guests and staff and is eager to make this property one of the finest in Bali.
Thanks Sven, for the adaptor and making my stay special.
March 11, 2014