Rated 4 out of 5 by Finko Resort feeling
Beautiful garden setting. Please keep a good maintainance of the garden.
October 27, 2014
Rated 4 out of 5 by Wally06 Nice staff who try hard.
As always my stay was enjoyable. My only complaints as always are:
1/ The whole hotel is a bit dated.
2/ Room AC is noisey.
3/ People allowed to smoke in lobby even when AC on. This is very annoying for non smokers.
4/ Staff not sure on what Gold SPG means. When i asked for 4pm check out, initially was told this is extra, after i told them i was a Gold member everything was ok. Staff need to be more aware. Having said that, they are always very friendly and try very hard.
Overall the hotel has a nice island/Bali feel to it. It is not expensive, but it is older and booking online can be a problem if you don't want to use a CC for payment.
July 14, 2014
Rated 4 out of 5 by Ravn this hotel has good location
Strategic location at lampung
December 2, 2013
Rated 4 out of 5 by TGBTG old hotel but still sheraton
The hotel is quite old, but I can feel the spirit of the Sheraton from the hotel staffs. I like the hotel landscape with a nice swimming pool. the resort style makes this hotel perfect for my stay.
November 30, 2014
Rated 4 out of 5 by Byron Nice Hotel - Just Don't Try to Mail a Letter
Staff is excellent. Room was clean and comfortable. Food was good. Fitness center is being renovated - great - hope they get new dumbells too, since their current ones are dirty and rusty and left stains all over my gym shirt.
Left a letter with the front desk staff to be mailed. 2 days later, I was asked for my pasport to mail the letter....odd? Then I was asked to pay the postage. I said "Can't you just put it on my bill?"...."No sir, you must pay cash."...."OK, how much?"...."1,000,000 Rp" ($100 US) WHAT??? I have never had hotel staff try to rip me off like this before! "OK, just give me my letter back"...."Sorry sir, it is at the post office".....I was checking out, so now my friend has to retrieve the letter and mail it for me!!
Very disappointing for such an otherwise nice hotel!!
October 29, 2011
Rated 5 out of 5 by Wally06 Good hotel at reasonable price
Pleasantly surprised after being disappointed on my last visit.
This time everything was spot on and no Saturday night parties which was a bonus
November 24, 2014
Rated 4 out of 5 by KG09 Excellent Staff
I'm quite surprise that PAk Rudi and Pak Doddy in the time of my check in and out asking the condition of my stay. It's very rare due to I'm quite often stays in the chain hotel but it's quite good. Pak Rudi even give me his name card so I could call him of course I don't want to bother him but shows a good genuine manner of the Sheraton Lampung team. I'm really appreciated the effort of both gentlemen. Send my best regards
September 22, 2014
Rated 4 out of 5 by Fauzi67 Hotel have responsive and friendly staff
When you check in, you feel welcome as the staff friendliness and responsiveness makes your stay worthwhile, room cleaniness and room rate is great.
October 13, 2014