Rated 5 out of 5 by Sandy24 Home from home
We have been regular visitors to the Sheraton Algarve Hotel for the past eighteen years and due to it's temporary closure for refurbishment we experienced the Residences for the first time. The apartments are furnished to an extremely high standard and clearly a lot of thought has been given to their design. We would have absolutely no hesitation in recommending them to our friends and in fact we have already done so! Just a word about the staff. The Sheraton management have clearly recognised the importance, where possible, of retaining long serving staff. To arrive and be greeted warmly by old friends just gives a true feel good factor. Whether it's Marilia and the girls in the restaurant area, Telma, Manuel, Jorge, Beatrice and Louis at the golf club or Hugo and Manuela at the guest relations it just adds so much to the experience. Having spoken to other guests this is a widely held view. Staff quality is just as important as any major hotel upgrade and James Munro the general manager and his team are to be congratulated in recognising this.
May 21, 2015
Rated 5 out of 5 by CATU EXCELLENT RESORT HOTEL
We were very impressed with the facilities, especially with the 3 bedroom accommodation. The apartment was very spacious, rooms en-suite, big bathrooms, big comfortable beds and pillows, plasma TV in all rooms, kitchen, kitchen, dishwasher, microw, laundry area, furnished balcony or terraces....very impressing indeed, what you see in their website is what you get. Cleaning service excellent. Very important to note, it didn't feel overcrowded at all despite being Easter time. I am not sure how this resort would cope once the Sheraton hotel reopens again , as they only have a 9 hole golf course, and not enough tennis courses. I would highly recommend this place as an option to escape the UK grey weather.
April 7, 2015
Rated 5 out of 5 by heikki marvelous hotel
Helpfull staff. Nice location for golf and overall relaxation. Rooms are very clean, excellent size and plentiful stuff- new washing and drying machines etc. I will come again
December 5, 2014
Rated 5 out of 5 by chevrolet vacation
we where there a lot of times at the
residence,and we want to go again,its
November 2, 2014
Rated 5 out of 5 by Haensken One of the best vacations we ever had
Everything was excelent during this vacation, the room/appartment, the facitilities, and last but not least the staff.
October 19, 2014
Rated 5 out of 5 by Champers25 Another great experiance
thanks to all at Pine Cliffs Residences for another great holiday, Credit to all the staff especially the restaurant staff who were great with the kids and speedy service with the food. Hopefully will be returning again soon.
October 8, 2014
Rated 3 out of 5 by MrsJBelfast Lovely apartments but some issues
We booked Pine Cliffs for a family holiday, taking our 2 year old away for the first time. The resort had been sold to us as a family resort with wonderful facilities for kids and adults alike. We had a garden access 2-bedroom suite in the residences and the apartment had every modern convenience we could have wished for. However, we would say that while the main areas of the apartment were cleaned daily, a good sweep of corners etc wouldn't go a miss as there were quite a few spiders webs and dust we noticed which never was cleared all week. Our holiday included free wifi which was high speed and had no issues with it. Breakfast at OGrills was delicious and the staff were very helpful in ensuring a highchair and kids cutlery was brought for our daughter. On a few mornings, we did notice that there was a huge issue with lots of flies around the food which was off putting and therefore restricted which food we felt comfortable in eating and meant fruit was out of the equation. Our daughter used the Porto Pirata kids club and again, the staff were fantastic! She loved her time there and the variety of activities and food which she experienced. Although I wouldn't be sure if I would have felt comfortable with her using it in peak season as the rooms were very hot. The pools were lovely and it was great to have the option of a heated pool for kids. We would note that we didn't feel that the layout of the hotel was very pedestrian friendly. Around the residences there was a footpath away from traffic which was fine, but from Porto pirata to the hotel or resort exit, there was no footpath and it made pushing a pram difficult and we didn't feel very safe as some drivers went very fast through the resort. The food we ate in Piri Piri, OGrills and the clubhouse was delicious however, we we disappointed that ogrills and the clubhouse stopped serving at 530 and only did a bar menu instead of the full menu which was available at lunch. We felt that it was a considerable walk to get from our residence to the exit of the resort to try restaurants outside, especially with a pram and towards the end of our week, the residence shuttle wasn't operational. In addition to this the resort supermarket closed a few days before we arrived which meant to get even a bottle of water, we had a 25 minute trek to the supermarket outside the resort. Unfortunately during our stay there was a large corporate group also staying which resulted in us missing out on sleep for 3 nights due to constantly being woken by their noise. When we phoned reception, the staff were extremely helpful and did send security which solved the problem for a while but the nature of the group meant that they were moving from apartment to apartment. We appreciate the hotel was not at fault for their behaviour and have to say that the duty manager Luis, was extremely apologetic and understanding when we expressed our frustrations. However, it did ruin half of our holiday as we were all tired and grumpy from lack of sleep which was not ideal with a 2 year old and me being 6 months pregnant. Neither of us are golfers so can't comment on the course but it was lovely to look at and appeared to be well maintained. The resort itself is lovely but unfortunately just didn't meet our expectations.
October 4, 2014
Rated 5 out of 5 by dantheman14 2nd visit this time with 3 kids, still one of the best
Excellent and probably an 8 out 10 for a holiday. all things were pretty good. Food, buffets , staff, cleanliness overall fine. the resort was busy with 1700 guest in Sheraton and the resort overall so managing all this will be a challenge and they did well. I would say that evening entertainment on maybe 3-4 nights a week in unused spaces or an outdoor stage in high season would be good. offer drinks to the grown ups and a clown or a quality kids entertainer. after 5pm and kids club closing you have to care for your kids all night!
Another probably more severe downside is the cost in August. Whilst we had a great deal on the accommodation even though top high season the extras hit you hard. The resort shop needs reviewing, badly. They charge close 1€ per 1x kids nappy and 5€ for a pack of wipes! Outrageuous in a fam hotel. otherwise highly recommended.
September 2, 2014