Rated 4 out of 5 by Chucktaw ROOM WAS READY LATE
I requested my room be ready early. Understandably it was unavailable due to the previous guests checking out at 1 pm however i was promised the room at 3 on the dot and had to wait. Other than that the experience was smooth and enjoyable.
November 24, 2014
Rated 4 out of 5 by Ron1955 Very Good Service
The front end people are very courteous and very helpful. The cleaning staff does a very good job. The in room service dining people are the best and very courteous. I have only 1 complaint. The room A/C could not be controlled very well and was too cold. Other than that the view was great from my window and I enjoyed my stay.
November 16, 2014
Rated 4 out of 5 by zzidane This hotel has great features
Very good staff responsiveness
November 8, 2014
Rated 5 out of 5 by PoorTorturedSteve Full Service Resort
I recently completed another visit to the Sheraton Laguna Guam Resort, and once again have found the staff and managers to be customer oriented, forward planning, and responsive. They make each visit feel like a return home, and are continually working to improve the facilities in keeping with the latest design trends.. I'll be back.
October 30, 2014
Rated 5 out of 5 by JAKE31 perfect vacation ever!!
i had great vacation in guam. the hotel was perfect for me. clean, nice staff, welcome gift... everuthing was perfect.
October 27, 2014
Rated 4 out of 5 by sladeagain SPG elite recognition exceptional
My second stay at this hotel. Overall, quite satisfied with the suite upgrade. Lovely room and L`Occitane ammenities.
PROS:Free shuttle pick up to/from airport is a great benefit, as taxis are pricey. Dont need a car in Guam but ground transportation is a burden. The hotel was fantastic in providing ground transportation to restaurants, Kmart (a must stop for all visitors) and shopping malls.
CON: Breakfast in the make-shift lounge is ahh so-so. If you dont eat Japanese food, the selection is minimal. Should provide the option of elite guests to eat in the main restaurant as well
March 27, 2012
Rated 2 out of 5 by UpsetSPGGuest Expectations Not Met
Great service, horrible promises, horrible responses
October 18, 2014
Rated 4 out of 5 by YKNg Good service, nice room
We arrived in the early morning from Seoul and was met by the hotel staff (airport pick-up arranged earlier). We managed to check into our room quickly as there were no other visitors at that time and we had pre-booked the room for the previous day.
Our room had an ocean view which was really nice. We had earlier requested for a room on a quiet floor and was delighted that we had uninterrupted sleep throughout our stay.
The front counter staff were very helpful and attended to all our requests. We managed to book a 1/2 day south island tour with their kind assistance.
I took a dip in the swimming pool and was pleasantly surprised by the cleanliness of the water.
The hotel staff were very helpful and assisted to take photos with our camera when requested.
Free wifi was available in the hotel lobby and this was very useful to keep ourselves connected with love ones .
The hotel was situated outside the main city centre therefore we had to rely on the buses to move around. The buses stopped at the hotel entrance and served the many shopping complexes on the island.
This was our 1st visit to Guam and we were blessed with good sunny weather for most of the days. We enjoyed our holiday and will visit this lovely island and stay at Sheraton again in the future.
April 7, 2013