Rated 5 out of 5 by JoecoleSong Everything was perfect, except mosquito
Spent 4 nights / 5days.
Room, facility, beach, food, staff service were all excellent as expected or better than expected.
However, mosquitos make me hesitate to give 100 perfect score. My room number (or a retreat as W called) was 108 - a tropical oasis. I had no problems for first two days, but the attack from mosquito began day 3 and eventually I had more than '20' mosquito bites until I checked out.
I can't say this is a serious issue, since my 3 year old son got 2 bites and my wife got none - that's acceptable, but it was quite unpleasant event for me...
May 4, 2015
Rated 5 out of 5 by AditKhorana One of the nicest hotels I have ever been to
Excellent features, and very friendly and attentive staff. Would definitely recommend to all others, if they can get past the price tag!
February 23, 2015
Rated 5 out of 5 by TiggerTigger Had high expectations - but it even surpassed those
We stayed at the W Retreat for a birthday weekend. We had heard good things about the hotel before we arrived, but were still surprised at the quality, design and service in the property. The layout is superb, and just the right size - larger than your typical hotel but small than some of the sprawling resorts in Asia. You can choose to get a buggy around the resort or simply walk.
The room is well designed with the usual W attention to detail. The personal swimming pools are surprisingly large (they put the ones in W Singapore to shame) and the long side of the room faces the view, with windows all the way along, giving a very open, spacious feeling.
The facilities are top notch, with a beautiful spa and open air tennis court. The W is placed on the corner of the peninsula, so the view on the beach (reserved for W residents) is spectacular, you feel you are out over the ocean. Wherever you walk in the resort, W-esque music follows you around from the camouflaged speakers.
Food is good - the Japanese restaurant by the beach was the best Japanese food I've had outside of Japan. Afternoon tea was not so impressive, so best skip that one.
Service was flawless, all staff are super friendly and do a great job remembering preferences and names.
Quite a few families around, so perhaps not best if you're looking for couples-only hotel, but most of the kids seemed reasonably well behaved.
We'll definitely be going back again. Couple a great resort hotel with a restful and convenient island and airport, and you have great ingredients for the perfect vacation.
February 9, 2015
Rated 5 out of 5 by RnR2014 Thank you W Retreat Koh Samui
Thank you for making our stay a memorable, enjoyable, relaxing and wonderful... Special thanks to "Miss Golf" whom helped us repeatedly and made our stay excellent and FUN. We recommend the Cabaret Show in Lamai.
"Mr Oh" whom looked after us exceptionally well at Sip Bar and W Beach everyday. Especially our last night as he was our Lanton man and photographer... Thank you.
"Miss Gift" always made breakfast a pleasure.
Thank you to all the team at W Retreat, truly a amazing holiday and we will be back (kids in tow)...
Richard and Renee xx
November 30, 2014
Rated 5 out of 5 by HamishBKK Another perfect stay
Thank you to everyone at W Samui for another perfect stay. We absolutely love your resort and your service and facilities are simply amazing. Congratulations and huge thanks to everyone.
October 26, 2014
Rated 5 out of 5 by Brainchoi Perfect place just like pictorial
This is one of the best relaxing place with my family. It looks so friendly that some of staff tried to pronounce and remembered my sons name and call every meet.
And the W insider did her utmost to follow up what I ask and wonder.
Absolutely, I recommned this resort to the family want to stay relaxing.
September 29, 2014
Rated 5 out of 5 by Chris8 Exceeded Expectations
My wife and I came here for my birthday and the staff went above and beyond to make sure I had a great time. The staff were very friendly and helpful. The breakfast was one of the best we have had. We arranged for a private dinner on the beach and it feels like your own beach. Very relaxing, had a great time.
September 8, 2014
Rated 5 out of 5 by Larry27 Fabulous hotel
W Koh Samui is the children friendly W I have ever stay.
Wonderful facility, helpful people, nice room and cool Bar.
My family would like to thank all W staff, you gave us such a great holiday.
August 19, 2014