Rated 2 out of 5 by SadGuest1 Hotel needs improvement
If you are a regular business traveler you will be unimpressed. The hotel itself is just okay. The beds are of average comfort, rooms are small (like college dorms), and the biggest issue is maintenance.
I have tried on multiple occasions to have basic repairs with no luck. Tonight my toilet flooded the floor for the second night in a row. Yes, I called for maintenance. Last week my shower did not work despite two calls. Even the front desk knew the previous week someone complained about the shower. Poor management!
The worst part is the front desk does not have a business card for the GM, but they give out his email. If only he responded to email. So I know he checks this forum so I mine as well make the issues known to future guests.
I wish there were better SPG options in the area. I might just stay in OC and drive.
March 5, 2014
Rated 1 out of 5 by Mway40 Not a good experience
I stay at SPG properties quite frequently, over 200 nights last year-- and this hotel confirms why I try to stay at the more high-end properties. I had difficulties from the moment I walked in the door. First, no one acknowledged my SPG status. Never ask what amenity, if any, to add to my account. My credit card was double charged and I called the hotel every day for a week (literally) speaking to the front desk, leaving messages with no return call! Exhausted, I called the general manager. After finally talking to the GM, (who passed me off to someone else- never heard from him again) it took another week to resolve the issue, and a total of 15 days for SPG points to post! Laura, the young lady I communicated with assured me upon my return it would be an "aloha" experience. Silly me, I went back!
Laura had a nice complimentary welcome gift so the thought was there; although, with an SPG 200 status during the first stay and every stay thereafter a welcome package is customary- wine, platter of fresh fruit, etc.
Because of the double charge during my previous stay I decided to pay cash for the room and deposit only to be told it would be a $250.00 cash deposit. We tried to get it waived because of the first mix-up to no avail. Low and behold, once again, my card was overcharged upon check-in! Did I say I have yet to be reimbursed for one of the charges from the last stay? Thankfully, Nadine was able to rectify the problem immediately; however, had I not been diligent about checking my card- it would have been a repeat!
I chose to "go green" during my stay. I went to the front desk to ask for water for my room (two free bottle comes with the room) only to be told I would have to "purchase" water because they did not have any on site "for free." Drought, yes, yes, so buy the water that is complimentary! So yes, I purchased my “complimentary” H2O. After complaining in the morning they gave me $15.00 to “purchase” more complimentary water!
By the by I always read the other reviews just to make sure I am not whining . . . it is sad- the reviews for 2014 all sing the same tune! New management maybe?
Some may say they rectified all the problems . . . and they did in their time. Just remember my SPG status is the highest level—so what can you expect?
Its unfortunate that this is one of the preferred hotels on my company’s list . . . sure glad I have voting power-- but I might have to stay a couple of more times before it can be removed . . . guess I will continue to slum it!
March 6, 2014
Rated 1 out of 5 by Andi Want to be treated like a child, stay here
In all my years of travel, I have never been so offended as when I checked in here. I traveled 4 hours by plane, sat in a day full of meetings and then drove 50 miles to this hotel located in an industrial park only to be informed of their strict "NO PARTY" policy. I will not sign a piece of paper committing that I will not party. I am a business traveler and am more than responsible enough to respect those staying around me. As a Platinum member I cannot believe you would ask me to sign something like that. The guy at the desk looked at me like I had two heads when I told him I am not signing it. I also explained how offensive it was. He told me we make all our guests sign it and told me he disagreed because everyone needs to sign it. So what you are telling me is that you automatically assume everyone doesn't know how to be responsible? Sounds to me like the staff at this hotel doesn't know how to handle incidents so you figure you will just be lazy and make everyone sign this slip of paper? I did not sign and because it was late I just checked in but if I had more energy, I would have found another hotel. I did not hear one ounce of an apology from their management that evening or the next day. Actually, the next morning upon check out. The young lady said, was everything great with your stay? I explained how ridiculous the situation is and that signing a no party policy was offensive. She then said would you like me to get a manager? No, you don't need to get a manager, you already lost my business. She just shrugged her shoulders as I walked away. DO NOT stay here. They clearly do not know how to handle any types of difficult situations.
February 4, 2014
Rated 4 out of 5 by Ocean101 Everything you'd expect from an Aloft Hotel.
I was quickly checked-in by Allen. I got one of the corner loft, away from the lobby. Though on the first floor, it was amazingly quiet. The room was clean and tidy, the staff welcoming. The bed was comfortable. The only thing that was somewhat annoying was the heating/ac unit. The unit is quite loud and woke me up several times during the night.
March 20, 2012
Rated 5 out of 5 by NeimanKid04 The Hotel was amazing, the Staff made it perfect!
First off, I love this hotel. Its super young, fun, fresh, and trendy. Everything is located with in 5 miles of the hotel! They even have van service too! The entrance is very nice and the inside is very welcoming! The rooms are very nice too! Super trendy and very comfortable. The staff is amazing! Cynthia was very nice, energetic, and very knowledgeable of the area. We needed extra towels during our stay. We called for some towels. We put a do not disturb sign on the door and the lady called us asking if it was ok to deliver. Her name was Laura and she was absolutely AMAZING. I will be returning because the staff had such excellent customer service!
February 25, 2013
Rated 1 out of 5 by Campos64 NOT A FAMILY HOTEL, COLLEGE DORMS MORE LIKE IT!!
First we arrived in the late hours and check in was simple, but while checking in an officer arrived because he received a 911 call. The front desk offerred no help or concern. He tells the officer we don't have the kind of switchboard that directs us to the location of the emergency.. SO don't expect help if you ever need it in this hotel or anyone to care.. 2nd night we arrived to our room after 11pm to find an after pool hours party with people urinating on the side of the building with in the pool area.. vomit in the hallway. requested accomidations for an extra blanket and pillow, we were not accomidated.
August 3, 2012
Rated 3 out of 5 by Anna67 Good "basic" hotel
Nice hotel. There is no restaurant, as this is not a full service hotel. But there is a bar that offers some food and there are some packaged foods in the lobby, too. Also, there are some restaurants within walking distance from the hotel. The staff was very nice and helpful, too. The bed was comfortable. Only one complaint about the room: there is no dresser or any drawers to unpack your folded clothes.
February 6, 2012
Rated 5 out of 5 by MikeHodge Excellent hotel with very cool ambiance and furniture
This Aloft property is the cleanest hotel I have stayed at in the inland empire. The rooms are very modern and spacious with an extraordinary staff. We were WOWED here and will return. The rates are also amazing.
December 29, 2011