Rated 1 out of 5 by Docpeter Treated rudely and with complete lack of respect by staff member
I had stayed at this property for business in the past. I am a physician and occasionally work in the area. I never had the opportunity to visit the bar or the sitting area but both always seemed inviting and comfortable. I attended a 3-day blue grass music festival in a park a short walk from this property and took the opportunity to stay and enjoy the hotel amenities. WHAT A MISTAKE. Upon returning from the festival at about 1145 we went to the bar until it closed at midnight. After it closed the were some people sitting and talking in the sitting area. We were not loud, disrespectful or "undesirable" in any way. One staff member told us we had to leave the lobby and return to our rooms. We did so but were not happy about it. I spoke to the front desk clerk who agreed we were not loud but it was not his decision to allow us to stay. I left a message for the manager but there was never a response. The second night the same scenario occurred. This time I spoke with the staff member and reminded him that not only were we #there were about 10 people there# all quiet and behaving with respect for the property and other guests, but as guests we had a right to stay in the sitting area. He became quite rude and belligerent and demanded that we vacate the sitting area and go to our rooms. If we did not care to go to our rooms we needed to leave the hotel grounds. I live an hour away and don't drink alcohol so I packed and left the hotel at 1AM. My buddy #an attorney# had a few drinks at the hotel bar and won't drive after drinking thus was forced to go to his room like a child in time out. In my many years of travel I have never been treated in such a manner. There are many choices of hotels in the Ontario/Rancho Cucamonga area and I strongly suggest staying elsewhere. In the future I definitely will.
August 21, 2014
Rated 1 out of 5 by prsfgt not same as what itbused to be
There must have been some kind of remodeling work. It was noisy. Towels were way thinner and the bed looked like it was worn out. There was only one person available when I checked in. I used to see at least two people. I have checked in there a number of times in the past since the hotel was built. Although I found out your hotel could bot retrieve old records with thousands of points, I was still willing to stay. Well this one will be my last stay with aloft. Very disappointed.
August 26, 2014
Rated 5 out of 5 by FiatLux Great Place in the Inland Empire
This is a great little place. Easy location for business or exploring the IE. Well maintained property. Nice pool and bar / lobby scene. Friendly staff. It's all good!
September 12, 2014
Rated 1 out of 5 by Manju NOT A FAMILY HOTEL, COLLEGE DORMS MORE LIKE IT!!
First we arrived in the late hours and check in was simple, but while checking in an officer arrived because he received a 911 call. The front desk offerred no help or concern. He tells the officer we don't have the kind of switchboard that directs us to the location of the emergency.. SO don't expect help if you ever need it in this hotel or anyone to care.. 2nd night we arrived to our room after 11pm to find an after pool hours party with people urinating on the side of the building with in the pool area.. vomit in the hallway. requested accomidations for an extra blanket and pillow, we were not accomidated.
August 3, 2012
Rated 4 out of 5 by Arties Thin walls
The on,y reason I did not give you an excellent review is because I woke up earlier than I wanted from hearing a number of young people chatting and laughing. It turns out it was not their problem as they were not being particularly loud or disrepctful. They were in the pool area and I was in the 5th floor. The walls, windows must be very thin
September 8, 2014
Rated 2 out of 5 by James29 Nice, new hotel. Horrible beds
Stayed at this aloft with 5 of my co-workers for a business trip. Each of us had the same feedback, the bed was SO UNCOMFORTABLE. I felt like I was sleeping on a plywood board. Even the mattress topper was a joke - a foam egg crate would have been better. As a business traveler, I dont spend much time in my room so I care about 2 things - 1, its quiet and 2 - its comfortable. The bed was hard and uncomfortable and the combination of that plus the A/C unit coming on at night and the mini-fridge creaking and rattling when it kicked on at night woke me up multiple times each night. If you're on a short trip, its a nice hotel for the price - super clean, nice rooms, obviously newly built. But, be prepared to feel like you're sleeping on the floor.
September 3, 2014
Rated 4 out of 5 by Kdaly2008 Cool vibe
Live music and a bar in main entrance lobby. The breakfast options were awesome!
September 8, 2014
Rated 4 out of 5 by Ocean101 Everything you'd expect from an Aloft Hotel.
I was quickly checked-in by Allen. I got one of the corner loft, away from the lobby. Though on the first floor, it was amazingly quiet. The room was clean and tidy, the staff welcoming. The bed was comfortable. The only thing that was somewhat annoying was the heating/ac unit. The unit is quite loud and woke me up several times during the night.
March 20, 2012