Rated 2 out of 5 by PatriceB Mixed reviews
The concept of the hotel is great; the staff was gracious, hospitable, well trained and phenomenal at meeting our needs - your best asset. I average 200 nights a year in hotels so.... The bed was horrible and I slept very poorly - to put SPG label on this hotel I felt was misleading even for the low end of their properties. In room 425 = the 4th floor smelled like laundry room/ chlorine from the moment you go off the elevator. I ordered soup and sandwich - I got what appeared to be Campbells tomato soup with a sprinkle of parsley and cheese for gourmet effect (NOT) and a grilled cheese with thick bread, oily with very little cheese. The Denver Omelet was good, quick and Ok at the price point; the grab and go was a good option; there was no coffee for breakfast as they were "brewing it"(should stay on top of this). We changed hotels due to bad beds.
Thanks for asking.
July 10, 2014
Rated 4 out of 5 by larjan Simple and Elegant
This was my first Aloft experience. I will not avoid them in the future. The full bar is a nice feature in the evening and makes up for the very limited food service. life is full of trade-offs and these make sense for me. The room seemed large and comfortable.
July 7, 2014
Rated 5 out of 5 by MJSN Friendly Staff
Stayed here for a family visit, the hotel is very clean, and the staff very friendly and welcoming
July 1, 2014
Rated 4 out of 5 by SamiJay21 Best night of sleep in months
Thanks to Shane T (front desk) who made my stay what it needed to be. At times, I have to wait to get my room because there is usually only one front desk person and they answer phones AND check people in for their stays.
AHHH-mazzzzing sleep! Good pillows, nice beds........so relaxing I did not want to get up and hit the gym in the a.m.
June 21, 2014
Rated 5 out of 5 by stateworker Fun, helpful and kind staff
Thank you for another great stay with your hotel. I always prefer to stay here for my business trips. Everyone from the housekeeping, receptionists, etc are so sweet and kind. The décor is fun and I love the Fast Company and Wired magazines. Love it!!
Thank you also for the $5 green credits!
June 18, 2014
Rated 4 out of 5 by utahn A great Aloft
This was our second stay at this Aloft. We returned because of great customer service from front desk staff, comfortable clean rooms and good location. This time we rented three rooms for an adult family gathering.. and the front desk staff, bartender, and housekeeping were all accommodating efficient and friendly.We really appreciated it. Thank you
June 9, 2014
Rated 2 out of 5 by SteveGadFly Worst internet connection I've ever seen
This property is a pretty typical Aloft with the exception of having WiFi slower than even a dialup connection. I ran a few speed tests and came back with a pretty consistent 0.2 MBPS. I brought this up to management and they were aware of the problem and offered me 750 points as compensation (pretty paltry if you ask me). Until this property improves their internet speed, I can't seen even thinking about staying here again. Had I known about this prior to booking, I would have stayed elsewhere.
June 5, 2014
Rated 4 out of 5 by williamhiii Bar and food
Bar needs to open allot sooner then 4pm.....The staff working the bar also needs to better job. Very slow, and not very engaging.
Pool is way to small as well
June 2, 2014
Rated 4 out of 5 by afgn2014 Comfortable accomodations
nice comfortable rooms, good sleep comfort, spunky bar
May 23, 2014
Rated 5 out of 5 by trvljnky7000 We always choose the Aloft when in the area
The Aloft in Ontario/Rancho Cucamonga always is and feels clean and fresh. We always travel with our dog and they always make us feel welcome.
A clean room is paramount for us and The Aloft meets and exceeds that requirement.
May 20, 2014
Rated 1 out of 5 by Joe1 mr.joseph d`angelo
I expected a coffee pot with the coffee maker, There was none,so i went to the front desk to see if i c memberan get one. i was told that there were none. i love my coffee in the morning so that i can wake up.my reservation number was 82109951 i am a gold SPG member and was expecting better service from a Starwood hotel. please advise,
May 19, 2014
Rated 5 out of 5 by Guie Great stay
Although our room didn't have a telephone, everything else was perfect. Quiet, but alive. Good interior decoration. Lots of youthfulness.
May 6, 2014
Rated 2 out of 5 by bdotwdot Contemporary Modern falls to the dark ages.
Trendy design coupled with higher price tags called for a better experience than this.
If this was a hostel it would have been pretty good. Not what we expected from a modern Hotel. The intent was there, but the execution fell short. Looks like the overall budget for the maintenance of the hotel was reduced, to just a bit above zero. Everything looked just a bit tattered and uncared for.
We upped our package to include breakfast for two. This turned out to be a Bagel from the foyer. But at least wit was toasted.
Starwood, we just expected better.
May 5, 2014
Rated 2 out of 5 by laurier Very bad experience don't waist your money
stayed the weekend of 4-11. We thought it was nice and different so we booked 2 rooms for the following week. It was very bad. The tv went out in my room and the room did not have a phone to call the front desk. there was no one available to handle this problem except some 24 year old kid that was not a manager. we asked for another room and got denied. apparently the hotel was booked to capacity but they had no technician and no manager at 6 pm. the next night I was told that they could of taken a working tv from another room and installed it in mine? I though all the rooms were booked? we kept getting promises from the staff that a manager would resolve the problem but we never got a call. we got a lot of promises of great service but the young untrained staff never delivered. the following night although functional the tv still had bugs were we couldn't get the majority of the channels. I paid for 2 rooms 2 nights, we in LA from SF. Our concerns were never addressed by management at all.
May 1, 2014
Rated 4 out of 5 by Iaawe Spring is in the air
As soon as I walked in the lobby, the face of spring was all over at aloft Ontario. It has a very fresh look with all pleasant colors of decors. I love it!
The lobby was very inviting, the music was fun and the people were very cool here.
April 29, 2014
Rated 2 out of 5 by Gage2004 Has potential
I have mixed emotions, I really enjoy the Aloft properties and this one had potential, but there were things that brought down my satisfaction. When we arrived we had an additional guest that needed a room, so the reservationist politely obliged my request of the additional room and assured me that one of the nights would be paid in SPG points and the other in cash as I had asked. Upon my arrival home I noticed in my email receipt that both nights had been charged to my credit card. A long phone call was placed to the Rancho Cucamonga Aloft that had three transfers and each time I had to retell the events. The response that was given to me was that the “girl” was “new” and didn’t know what she was doing, and then I was asked if she was “blonde”. It was not my place to join in on the blame of someone I didn’t know. I trust the Aloft to place the right people in the right spots, this was not the case. I was finally told that the manager was in a meeting would get right back to me. Several hours passed and I called SPG to get resolve, then I received a call from the desk manager who stated he could not help me with my issues, but did give me 1,000 SPG points. This was a small consolation to the price of a room or the points I would have used to offset my stay. This is why I say that things need to be tighten up at this property, it has a lot of potential, but issues like this leave a very sour taste.
One more issue needs to be stated. We ordered food from our room and was given an approximate time for pick up. I intentionally waited till after the time frame to assure the food was ready. When I arrived at the bar there was no one attending the bar, there were several bottles of alcohol sitting on the bar and not in the well. I waited about five minutes and another guest said he had not seen the attendant. Then she arrived and said she would check on the food and left (again full bottles of booze unattended for anyone to grab) then came back and said it would be a few more minutes. After a while I was about to give up and she went back again and produced the food. Again attention to detail and attentiveness is a shortcoming of this team.
There is another SPG property in the area and when I return I will probably stay at that one.
April 27, 2014
Rated 3 out of 5 by Edster1971 Pleasant staff, but no coffee... seriously!
Stayed here for 3 days and 2 nights. The experience is comparable to other Aloft properties I have stayed at. The staff are pleasant and friendly, but incapable of assisting with the most important morning . The coffee machine at the Re:Fuel pantry requires cleaning (machine requires cleaning after a certain amount of use), and the staff didn't know how to. I had to hop in the car and dash to a nearby SBUX. Sadly, the coffee machine in the room is also broken. Also requested "go green" but still have not received credit despite 2 emails.
April 26, 2014
Rated 5 out of 5 by 1049 great locacacion.
I STAY 3 NIGH, I GOT CHARGE ON MY CREDIT CARD 4 NIGHTS I CALL THEY DON'T FIX IT.I HAVE TO CALL 1 MORE TIME.4-24-14
April 24, 2014
Rated 2 out of 5 by laurier Inexperienced workers
TV in room would not work, no phone in room, clock in room was a 1/2 hr off. Tried to get help but got nowhere with the desk clerk, all he could do was said he would have the manager call us, we never heard from the manager. Why is there no manager on duty on a friday night and the place is full?
April 22, 2014
Rated 3 out of 5 by JayMJay Great Concept BUT Disappointing
I believe this line of hotels to be a great concept. However, the service was not good. Though the staff was friendly, I was without TV my entire stay. I called once a day to have it rectified but to no avail. I was not offered another room or any other option. No one could ever confirm what the issue was. Perhaps it is just a bit too laid back a scenario for business travelers.
March 24, 2014
Rated 5 out of 5 by lexus310 Excellent Hotel- Top Notch Management and Very Well Run and Clean
I stayed at this property at least several times a month for the last year, and I must say, it is a spectacular property. The management is excellent, they go above and beyond for their guests. The Front Desk Manager Laura W. is absolutely amazing. As this hotel is a Starwood property, and I'm a Starwood Preferred Guest Member, this hotel goes above and beyond for me on each stay. Even though it is part of the Starwood chain (SPG), the management operates it like a boutique hotel. They have live performances by musicians in the wxyz lounge/bar, which also by the way serves excellent food and the bartenders are all great. The Food and Beverage Manager Alexis and her team of amazing bartenders really know how to make a quality drink at an amazing price. Alexis and Katrina (the head bartender) know all of their frequent guests by name and even down to what type of food and drinks they like. The service is 10 out of 10 on the F&B side.
Nadine, (the Operations Director) and Lizette (the front desk supervisor) are amazing as well! Always making sure to go the extra mile for all their guests, not just the SPG elite members. I have stayed at many, many aLoft properties around the country, and this one is by far my favorite. Also credit to all the front desk agents for their consistant great, caring service!
The hotel is EXTREMELY clean (trust me, I travel quite frequently) and very quiet. I admire this property especially as they have each guest sign an agreement that this is a zero-tolerance, no smoking and no party noise document upon check-in to ensure all the guests have a pleasant stay, and a quiet night. I have never been awoken by people in other rooms or even heard voices even when the property is sold out for the night. Great management!
I would like to really recognize Laura W., the front desk manager for not only being an incredible genuine person, but for her passion and extremely excellent work ethic in making sure each guest is 110% satisfied. Laura goes above and beyond for her guests, whether someone needs something, or her just being at the front desk simply greeting passing guests by their last name and a smile. Starwood is very lucky to have Laura as it is very apparent that unlike certain hotels, she genuinely cares about all her guests and her hotel. I could not be any happier with this property. Each time I check in, every staff member greets me by name and a smile. It's hard to find really great hotels like this anymore. This property is definetely a great place to stay. I would highly recommend this property to anyone, even my own family members. Thanks aLoft Rancho Cucamonga for all the past great stays, and I look forward to many more to come!!
March 14, 2014
Rated 1 out of 5 by Mway40 Not a good experience
I stay at SPG properties quite frequently, over 200 nights last year-- and this hotel confirms why I try to stay at the more high-end properties. I had difficulties from the moment I walked in the door. First, no one acknowledged my SPG status. Never ask what amenity, if any, to add to my account. My credit card was double charged and I called the hotel every day for a week (literally) speaking to the front desk, leaving messages with no return call! Exhausted, I called the general manager. After finally talking to the GM, (who passed me off to someone else- never heard from him again) it took another week to resolve the issue, and a total of 15 days for SPG points to post! Laura, the young lady I communicated with assured me upon my return it would be an "aloha" experience. Silly me, I went back!
Laura had a nice complimentary welcome gift so the thought was there; although, with an SPG 200 status during the first stay and every stay thereafter a welcome package is customary- wine, platter of fresh fruit, etc.
Because of the double charge during my previous stay I decided to pay cash for the room and deposit only to be told it would be a $250.00 cash deposit. We tried to get it waived because of the first mix-up to no avail. Low and behold, once again, my card was overcharged upon check-in! Did I say I have yet to be reimbursed for one of the charges from the last stay? Thankfully, Nadine was able to rectify the problem immediately; however, had I not been diligent about checking my card- it would have been a repeat!
I chose to "go green" during my stay. I went to the front desk to ask for water for my room (two free bottle comes with the room) only to be told I would have to "purchase" water because they did not have any on site "for free." Drought, yes, yes, so buy the water that is complimentary! So yes, I purchased my “complimentary” H2O. After complaining in the morning they gave me $15.00 to “purchase” more complimentary water!
By the by I always read the other reviews just to make sure I am not whining . . . it is sad- the reviews for 2014 all sing the same tune! New management maybe?
Some may say they rectified all the problems . . . and they did in their time. Just remember my SPG status is the highest level—so what can you expect?
Its unfortunate that this is one of the preferred hotels on my company’s list . . . sure glad I have voting power-- but I might have to stay a couple of more times before it can be removed . . . guess I will continue to slum it!
March 6, 2014
Rated 2 out of 5 by SadGuest1 Hotel needs improvement
If you are a regular business traveler you will be unimpressed. The hotel itself is just okay. The beds are of average comfort, rooms are small (like college dorms), and the biggest issue is maintenance.
I have tried on multiple occasions to have basic repairs with no luck. Tonight my toilet flooded the floor for the second night in a row. Yes, I called for maintenance. Last week my shower did not work despite two calls. Even the front desk knew the previous week someone complained about the shower. Poor management!
The worst part is the front desk does not have a business card for the GM, but they give out his email. If only he responded to email. So I know he checks this forum so I mine as well make the issues known to future guests.
I wish there were better SPG options in the area. I might just stay in OC and drive.
March 5, 2014
Rated 1 out of 5 by Andi Want to be treated like a child, stay here
In all my years of travel, I have never been so offended as when I checked in here. I traveled 4 hours by plane, sat in a day full of meetings and then drove 50 miles to this hotel located in an industrial park only to be informed of their strict "NO PARTY" policy. I will not sign a piece of paper committing that I will not party. I am a business traveler and am more than responsible enough to respect those staying around me. As a Platinum member I cannot believe you would ask me to sign something like that. The guy at the desk looked at me like I had two heads when I told him I am not signing it. I also explained how offensive it was. He told me we make all our guests sign it and told me he disagreed because everyone needs to sign it. So what you are telling me is that you automatically assume everyone doesn't know how to be responsible? Sounds to me like the staff at this hotel doesn't know how to handle incidents so you figure you will just be lazy and make everyone sign this slip of paper? I did not sign and because it was late I just checked in but if I had more energy, I would have found another hotel. I did not hear one ounce of an apology from their management that evening or the next day. Actually, the next morning upon check out. The young lady said, was everything great with your stay? I explained how ridiculous the situation is and that signing a no party policy was offensive. She then said would you like me to get a manager? No, you don't need to get a manager, you already lost my business. She just shrugged her shoulders as I walked away. DO NOT stay here. They clearly do not know how to handle any types of difficult situations.
February 4, 2014
Rated 5 out of 5 by trojanfan Great service
The CSR at the front desk was very friendly and helpful.
December 2, 2013
Rated 1 out of 5 by CFisher Not Recommended
I've stayed at many Starwood properties and am a Gold Member, with that said I would NEVER recommend this location unless there is a change in management or ownership of the property.
Both times I've stayed here they have not asked which reward program I prefer and have had to search for my rewards number. This is very unusual because Amex, the 3rd party my company uses to book our travel, keeps our preferences and membership numbers on file, and not a single other location in the US or Canada has had this challenge. Particularly displeasing on this past stay was that my room did not have any towels upon check in. It took the front desk upwards of 30 minuts to bring them, and that's after I called a second time.
November 13, 2013
Rated 2 out of 5 by Docpeter BEWARE ERRONEOUS CHARGES
Aside from finding a few long hairs on the toilet the room seemed clean. The bed could be more comfortable. My problems arose when I chose email for delivery of my folio. I checked that email within an hour of checkout and noted charges from the XYZ bar not incurred by me. Two days and multiple calls later and these charges have not been removed. I never visited the XYZ bar. Next step will be to start an inquiry with my credit card. NO MORE EMAIL FOLIOS OR THIS ALOFT HOTEL FOR ME.
October 16, 2013
Rated 4 out of 5 by DA1987 Great Looking Hotel..
I have stood at this hotel since it first opened and it is by far my favorite hotel in the area.. which makes me wonder why the customer service was subpar this time.
The staff seemed more interested in their phones than anything else... when i checked out the girl at the desk seemed more interested in her call. Which may explain why i was charged an extra stay fee which i noticed but too late.. i ended up having to owe my bank a over withdrawl fee.. i got my money back from aloft but lost the withdrawl fee to my bank... I will definitely stay here again.. Just hope the service is better next time
July 25, 2013
Rated 4 out of 5 by Red65 Aloft Memorial Stay
Room was neat, clean and comfortable. Hotel was very quiet. Staff was polite. Facilities was good. Phone in the room wasn't programmed to work so I had to use the courtesy phone in the hallway. Very surprised because the hotel was enjoying. It didn't spoil the weekend. I'll return for another visit. Very Happy. Price was good too.
June 5, 2013
Rated 4 out of 5 by SCG67 My choice for where to stay in the IE
I like this hotel, however it does need some minor tweeking to make it really good. The staff has always been friendly and accomodating from the front desk to the maids cleaning the rooms. However, the bedding is poor - comforters are down filled, but they have been washed so many times the feathers have clumped inside the comforter and it leaves a lumpy cover that doesn't insulate well. I now ask for an extra comforter when I stay in order to get past this. In the room, the small refrigerators do not cool well and it would be nice to have a small microwave to reheat things like coffee or something brought up to the room. The TV remotes also tended to work poorly - seems like every room I have stayed at had the same problem. Not sure if it's because the batteries are going dead or if it's because they are an aftermarket control. Overall cleanliness of the rooms is pretty good though some of the rooms have carpet that look like they could use a cleaning - though they are not as bad as I have seen other places. In the hallways, especially off the elevator the carpet needs to be restreached so it looks good - its better presentation. Another issue I saw was the pool area seating - the large lounger is literally falling apart from what looked like overuse and sun damage - it should be replaced and more chaise lounges should be provided.
I will continue to stay here on my visits to the area since the price, overall hotel, rooms, staff and location are pretty darn good.
April 11, 2013