Rated 5 out of 5 by busylady1967 nice hotel
we had a great room and very good service.
September 21, 2016
Rated 5 out of 5 by EKit Very Accommodating
Great hotel and has all that you need for a weekend getaway. Thank you Gonzalo for being so accommodating with my last second request. You rock!!! - Erin K.
September 19, 2016
Rated 2 out of 5 by TravelingDave XYZ
i have stayed here a few times now. Never have I arrived after midnight. Last night, again, the XYZ Bar, which has an advertised closing time of 12am, was closed. If this bar will be closed at 11pm or earlier (as the front desk person told me), please change the hours online so that I can stop thinking that the advertised service will be available when you say it will be...This seems like a pretty simple thing.
September 4, 2016
Rated 5 out of 5 by Cajetan74 Perfect Choice for our stay
This worked well for us and was close enough to Disneyland for us to go for the one full day we planned. Services were good, staff was friendly, and we slept well both nights we stayed. The only negative for us, is the price of products like cereal at the 24 hour food service area.
August 27, 2016
Rated 1 out of 5 by AboveAndBeyond18 Not up to Starwood standards
This hotel has a ton of issues. I arrived and was given a room with broken air conditioning. I called the front desk and they were very apologetic, and had a new room key (and a coupon for 2 free drinks) ready by the time I got back down to switch roomkeys. Well done.
I go back up to the second room and the toilet is broken and won't flush. Seriously? At this point, I have traveled for 12 hours and am too tired to complain, so I suck it up and deal. But still, not good.
I sleep fine (lulled gently to sleep by the running water in the toilet) and wake up to grab breakfast downstairs. There is no coffee, no milk for the coffee, there are no breakfast sandwiches, and there are a total of 6 pastries to choose from. I did get a choice of two apples - not two TYPES of apples, just 2 apples - TOTAL. For the entire hotel! I could also overhear yelling in the kitchen area where supposedly they make food.
I made a comment to the person at the front desk about how sparse everything looks, to which she shrugged and said, "Eh, we need a new shipment." This at 730AM on a Wednesday. I get that Alofts are supposed to be lean when it comes to food choices, but this is ridiculous.
Combine this with no running maps, and no recommendations on where to run (the person at the desk referred vaguely to a park, but didn't know its name or which direction it was in) and you have a hotel that literally feels like a hostel.
August 3, 2016
Rated 1 out of 5 by Ghost13 No air conditioning in July
The AC didn't work or the phone to call.
The keyless entry us offered and advertised , but doesn't work. Created an inconvenience.
July 28, 2016
Rated 4 out of 5 by DDDD6915 Night out
Fast service on point. Great time.
July 26, 2016
Rated 2 out of 5 by Pravasa Poor Stay
For $135/night I have stayed at better properties. Customer Service is poor, the staff thinks that they are doing you a favor. The breakfast selection is limited and super slow, as is the bar-tender. As other have indicated A/C is way too loud. The saving grace for this property is the proximity to the airport and the mall.
July 24, 2016