Rated 5 out of 5 by lexus310 Excellent Hotel- Top Notch Management and Very Well Run and Clean
I stayed at this property at least several times a month for the last year, and I must say, it is a spectacular property. The management is excellent, they go above and beyond for their guests. The Front Desk Manager Laura W. is absolutely amazing. As this hotel is a Starwood property, and I'm a Starwood Preferred Guest Member, this hotel goes above and beyond for me on each stay. Even though it is part of the Starwood chain (SPG), the management operates it like a boutique hotel. They have live performances by musicians in the wxyz lounge/bar, which also by the way serves excellent food and the bartenders are all great. The Food and Beverage Manager Alexis and her team of amazing bartenders really know how to make a quality drink at an amazing price. Alexis and Katrina (the head bartender) know all of their frequent guests by name and even down to what type of food and drinks they like. The service is 10 out of 10 on the F&B side.
Nadine, (the Operations Director) and Lizette (the front desk supervisor) are amazing as well! Always making sure to go the extra mile for all their guests, not just the SPG elite members. I have stayed at many, many aLoft properties around the country, and this one is by far my favorite. Also credit to all the front desk agents for their consistant great, caring service!
The hotel is EXTREMELY clean (trust me, I travel quite frequently) and very quiet. I admire this property especially as they have each guest sign an agreement that this is a zero-tolerance, no smoking and no party noise document upon check-in to ensure all the guests have a pleasant stay, and a quiet night. I have never been awoken by people in other rooms or even heard voices even when the property is sold out for the night. Great management!
I would like to really recognize Laura W., the front desk manager for not only being an incredible genuine person, but for her passion and extremely excellent work ethic in making sure each guest is 110% satisfied. Laura goes above and beyond for her guests, whether someone needs something, or her just being at the front desk simply greeting passing guests by their last name and a smile. Starwood is very lucky to have Laura as it is very apparent that unlike certain hotels, she genuinely cares about all her guests and her hotel. I could not be any happier with this property. Each time I check in, every staff member greets me by name and a smile. It's hard to find really great hotels like this anymore. This property is definetely a great place to stay. I would highly recommend this property to anyone, even my own family members. Thanks aLoft Rancho Cucamonga for all the past great stays, and I look forward to many more to come!!
14 marzo 2014
Rated 5 out of 5 by trojanfan Great service
The CSR at the front desk was very friendly and helpful.
2 dicembre 2013
Rated 5 out of 5 by Marotincio Modern Style...WOW!!!
This hotel has a very modern look. It was really nice!
4 aprile 2013
Rated 5 out of 5 by James22 Great service
I had great service everyday nod my stay.
The entire staff was great!!!
18 marzo 2013
Rated 5 out of 5 by NeimanKid04 The Hotel was amazing, the Staff made it perfect!
First off, I love this hotel. Its super young, fun, fresh, and trendy. Everything is located with in 5 miles of the hotel! They even have van service too! The entrance is very nice and the inside is very welcoming! The rooms are very nice too! Super trendy and very comfortable. The staff is amazing! Cynthia was very nice, energetic, and very knowledgeable of the area. We needed extra towels during our stay. We called for some towels. We put a do not disturb sign on the door and the lady called us asking if it was ok to deliver. Her name was Laura and she was absolutely AMAZING. I will be returning because the staff had such excellent customer service!
25 febbraio 2013
Rated 5 out of 5 by NYYanks527 Cool place to stay!
Certainly wasn't expecting the "W" here, so all-in-all I felt like I received great value. It's clean, hip and the service was excellent. Had my wife and daughter so we appreciated the kid friendly air mattress and ammenities. Used the bar and enjoyed the morning coffee and hot chocolate.
29 gennaio 2013
Rated 5 out of 5 by Campos64 Great contemporary hotel
From the moment I arrived until I left I cannot say enough about the pleasant and helpful staff. Each introduced themself and referred to me by name. I used the shuttle which was timely and perfect for visiting the shopping areas. I loved the contemporary design and furnishings. The public areas in the hotel were clean as was my room. The only issue noticed was that the pool furniture could use some updating, but was certainly usable. I would recommend this hotel to anyone who enjoys a "different" style hotel!!
23 ottobre 2012
Rated 5 out of 5 by MikeHodge Excellent hotel with very cool ambiance and furniture
This Aloft property is the cleanest hotel I have stayed at in the inland empire. The rooms are very modern and spacious with an extraordinary staff. We were WOWED here and will return. The rates are also amazing.
29 dicembre 2011