Rated 4 out of 5 by JeromePR Serene Tokyo
This is a nice quite hotel in the Minato District, ort of out of the way but close to the Shirokanedai subway Station. The staff was extremely nice and helpful. We got in around 2 AM and were warmly greeted by at least three staff members. The hotel is done in the typical Sheraton color schemes and is a bit worn down but not badly. The rooms are quiet and comfortable. The garden view rooms look out over a Japanese garden are the best I think. One deficiency is that all of the television stations are in Japanese , no CNN etc. I did get upgraded to superior rooms on two different stays but the SPG recognition was spotty. I had to ask for the SPG amenity on our second stay. The lobby lounge is nice but the drink are pricey, but I think its that way in most hotels. The breakfast buffet is excellent. If I return to Tokyo I will definitely stay here. Godd price to value in my opinion. The restauran,Cafe California is expensive but excellent.
October 17, 2013
Rated 4 out of 5 by Natssant Quite nice
Located not very central but the hotel was better than expected. Guest room is large and clean.
However, the air conditioner didn't work well so the room wasn't cool but the staff tried his best to solve the problem.
Unlike the other Sheraton, please beware of the additional charge if you request some more bottled water or use the fitness center.
March 12, 2012
Rated 4 out of 5 by Mats Value for Money in Centre of Tokyo
The staff could not have been more welcoming. Our room had comfy beds and bath. Room service, hotel restaurant, shuttle service, Platinum Benefits etc. were good. The only one thing is that they do not upgrade to the Suite as just for a Paltinum, while we could get it normally in Europe or in USA.
February 10, 2012
Rated 4 out of 5 by TomL Nice hotel, good location
As you would expect, the hotel is attactive and well-maintained, with plenty of helpful staff. The concierge staff is always helpful and willing to find out just about anything you want to know.
The buffet breakfast is good, but does not change from day to day.
The hotel is located about a 10-minute walk from two subway stations. There is also a free shuttle bus to the station and to a nearby train station.
We arrived in mid-April, the same day that the hotel decided to shut off the heat and turn on the air conditioning. Our room was cold, but the hotel provided a space heater for us.
The computer situation is not so good. The wi-fi in the rooms did not work; the hotel staff said they were working on replacing the system. There was wi-fi in the lobby, but it was slow and unreliable. During previous stays there were free computers in the lobby available for guests, but those are gone. There are now pay computers in the lower level that cost 100 yen ($1.20 US) per 10 minutes.
Other than the computer issues, our stay was pleasant and enjoyable.
May 12, 2012
Rated 5 out of 5 by KenAmI Really Great Hotel
The hotel is just exquisite, full of traditional Japanese delights. Staff here are quite polite and helpful. It is definitely a hotel that I am gonna revisit next time when I travel to Japan.
May 2, 2012
Rated 5 out of 5 by RAndrew SPG Standard Bearer !
Japan should be the standard bearer for upholding SPG standards.. Everything was world class, My only regret is that I visited Miyako many times on business, never on pleasure
March 26, 2012
Rated 4 out of 5 by MaximD Comfortable hotel
I liked. I stayed on the 11th floor. Friendly, sympathetic and loyal staff. Free wi-fi in the room. A regular bus service to the metro and JR. But swimming pool is for fee.
March 23, 2013
Rated 4 out of 5 by Antero Miyako hotel experience
Hotel staff very friendly
October 23, 2011