Rated 4 out of 5 by LandedSPG BEST Concierge in Tokyo
I have stayed at this hotel over 30 nights in the past 2 years and can honestly say they have the best concierge in all the SPG brand hotels in Japan. They go beyond the extra mile to help you out. All four ladies at the desk not only speak English well, they also listen very carefully to your questions and give you very detailed responses! They are worth their weight in gold!
However, the front desk systematically does not acknowledge SPG Platinum status when it comes to suite upgrades. In fact I have never been upgraded to a suite once in over 30 stays. I've been told they don't do suite upgrades or Plats under any circumstances, unless I use 10,000 points for the upgrade. I've been told this by the Assistant Manager and the Reception Manager.
Everything else about the hotel meets or exceeds Category 4 expectations.
October 28, 2011
Rated 5 out of 5 by Flyingtailor Very Impressed
Frist time in Tokyo and this hotel was a good choice. Rooms are small but I was given one of the larger rooms very nice. The food at hotel lounge main lobby was very good but the buffet breakfast could use a little work.
Service at the hotel was great very impressed.
Would I stay here again looking forward to it.
July 24, 2014
Rated 5 out of 5 by JJJD Excellent hotel at competitive rates.
This is the perfect place for relaxing. We enjoyed also the beautiful and large Japanese Garden which is part of the hotel.. There is also an excellent concierge.
August 18, 2014
Rated 3 out of 5 by RT27 End of Japan holiday
We booked this hotel at the end of our Japan trip and other rooms were just too small. The hotel is fine, however, it is appointed for business. Its location is not of particular interest. The room itself was fine and spacious. The bathroom was disappointing and should be taken care of (mold and stains on the walls). The swimming pool and use of fitness have to be included in the price you pay for staying at this hotel. It is just unacceptable that you have to pay a lot for it. Even for Japan. Can't really say anything positive or negative about this hotel, just very average.
August 1, 2012
Rated 5 out of 5 by Cameo Proximity, courtesy and quiet with value
When I visit Tokyo, I wake early (07:00) and go to bed late (01:00). This leaves little time awake in my room. There is just too much to see and do. However, the time I do spend in the hotel is so comfortable. Every time I walk into the lobby, I am greeted by the half-dozen or so staff. As I walk by the front desk, so long as there isn't another guest, I am acknowledged there as well. When it has been raining outside, the bellman has been at the ready with a loaner umbrella. The rooms, although some are dated, are all extremely comfortable. There are times I feel as though I am in a library, not a hotel, because of the tranquility and peace that is constantly emulated. The shuttle to and from the train stations makes the Miyako so much more accessible, although I have, on numerous occasions walked from Meguro station and of course from the nearby subway. Every request I have had has been accomodated, regardless of if I am standing at the front desk or calling from the US. This is by far the finest Sheraton in regards to service I have ever stayed in.
December 16, 2011
Rated 4 out of 5 by Gummibaron Large hotel with a great location
We stayed here after completing a 2 1/2 wk tour of Japan. We changed to this hotel from one in downtown Tokyo when the tour ended. This hotel was close to Meguro where a friend of ours lived and was also between two train lines that took you everywhere! The hotel is large, the SPG rooms were small but adequate but in need of updating. There were several restaurant choices to choose from and the town offered some other options. The staff were quite responsive. We arrived well before check in time so they kept our luggage in a store room. We had free internet but each night it had an issue that was quickly resolved by the tech person. The concierge was always very helpful in giving directions, answering questions etc. It was a large hotel but it felt very personable. everyone was friendly and the rooms on the SPG floor were very quite. A nice location in a clean, suburban type of setting.
August 9, 2014
Rated 1 out of 5 by DeanosAU Very disappointing hotel.
This is a business traveler review, may not apply to holiday makers.
I travel on business to Tokyo a lot and this hotel always disappoints me (yes, i can change but I'm trying to use very limited Starwood brands in Tokyo). The hotel is physically very old so the rooms are extremely dated now. While the service from staff is generally OK as you would expect in Japan, I'm often disappointed with basic things at this hotel.
Despite booking a King room online, I'm always told only single beds are available at check-in. This is common practice for hotels and business travelers; sell off the single beds to leave the King rooms for couples - however its dishonest (I booked a King room) and I'm always too tired to argue. As a Platinum guest (or any guest) I'd at least expect to get the room I reserved. Despite being told no King Rooms are available (100%) - i check online and I'm offered King rooms.
Next, the quality of the breakfast buffet is poor (quality & selection) when comparing to other SPG hotels around Asia (or other hotels in Tokyo). Most hotels will at least let guests order eggs are certain way (how common is the egg station?)- this hotel has no egg station and charges for eggs that aren't part of the buffet breakfast. While the eggs in the buffet breakfast always run out and are very poor quality. I avoid eating at this hotel as much as possible. Sounds petty when when you spend a lot of time in hotels there's basics you get used to - a good quality breakfast is certainly one. So If you're on business I'd suggest to avoid this hotel. The location is ok (Meguro), which is a quiet area, there are many better hotels to stay at than this one.
My expectation is that Starwood will likely sell this hotel in the coming years to a cheaper hotel chain as it is not in line with Starwood / Sheraton quality for a full service property.
May 25, 2014
Rated 5 out of 5 by SJA54 A gem in Tokyo
This was first stay here -- chosen solely because it was close to the client location. But .. I would definitely return here on a Tokyo stay.
Staff is wonderful and helpful. Good directions to metro and printed directions to nearby sights (like Sengakuji -- a must see detour from the hotel).
The facility is quite nice - Bamboo lounge is very pleasant, good gym and very nice pool. The surprise was the garden in back (bamboo lounge overlooks it). A pleasant bit of green and serenity in a large city.
My room had a view over the garden and the neighborhood temple -- so was quite nice. Otherwise the rooms are pleasant and comfortable, sized as you would expect in Tokyo.
July 4, 2012