Rated 5 out of 5 by John Checkin Staff
Scott---The checkin staff was outstanding and could not have been more helpful!!
July 19, 2014
Rated 3 out of 5 by Reggie12345 tired
Great front desk staff fun and welcoming!
Room was beat for only being a few years old. wall was badly scraped up, shower handle fell off really noisy in halls and outside for being on 4th floor and tv reception kept going out for 5 minutes at a time all night long.
Hope this helps?
July 18, 2014
Rated 3 out of 5 by CBSDallas Needs a little love a care
The property is showing age and it is not that old. Being in the business I can see that maintenance needs to be better. The corridor lights with fabric are poorly installed and the cable TV quality was very bad.
The location is great.
The front desk staff was very good. No complaints. I think a little attention to the building would make the stay that much more enjoyable.
July 17, 2014
Rated 3 out of 5 by TravelingMomma It was ok
The room was clean. But the air conditioner/heater is loud, and the toilet was loud and kept running. You could hear every single conversation happening in the hallway. I attended a training conference there, and the woman who assisted with food for that conference was amazing and very warm and friendly. The woman who bartended the evening I decided to get an overpriced domestic was extremely rude. Desk staff were friendly. There is no restaurant at this hotel, so there is no room service. You have to go out and get food.
July 14, 2014
Rated 4 out of 5 by MickeyDuck 1st Time
I was very excited to stay at a A-Loft.
You have AC senors in your room correct ?
I woke up in the middle of the night in a pool of sweat.
Senors are fine in cold weather but not in hot summers.
For that reason i will not be staying in a A-Loft again.
July 15, 2014
Rated 5 out of 5 by Julzabram Great hotel
Loved everything about Aloft!! Never had to get in the car all weekend. Nice accommodations, quiet and comfy.
July 14, 2014
Rated 4 out of 5 by Jimney Great location and hotel
Great time and experience. Staff was great and location is great
July 14, 2014
Rated 5 out of 5 by debadee Great hotel with reasonable rates
We had a very quick, last minute trip for navy graduation and found the Aloft very reasonable. It was a great location with a very helpful staff. I would recommend this hotel to everyone.
July 14, 2014
Rated 4 out of 5 by Chris0872 As Expected
Another visit as expected to Aloft. Low key, easy going, friendly staff...that's why I will stay at an Aloft as long as one is near my destination.
July 12, 2014
Rated 4 out of 5 by Guido29 Location is Excellent
Conveniently located next to the airport, shopping and dining. This is a beautiful hotel with very modern features and design. The rooms are spacious and have the typical W dim lighting and not very noise resistant - hallway chatter and door slamming could be heard extremely well. Also, although snacks/sandwiches were available at a self serve lobby set-up, a lack of a full service restaurant with room service forces you to walk to one of several nearby pricey restaurants or to wait for carry-out from a local pizzeria. Overall an impeccably clean and well maintained hotel conveniently located with shuttle service to the airport.
June 23, 2014
Rated 4 out of 5 by DCA2014 Clean and Comfortable Hotel
The was an excellent 2 night stay over the 4th of July weekend.. The hotel room was very good, clean and comfortable. The pick up and drop off at the airport was ideal. The near by restaurants and pubs are very good. I plan on using this hotel again. I was expecting less but got more.. Thanks
July 7, 2014
Rated 5 out of 5 by afreder Significantly Better than Expected!
I last minute booked a 2 night weekend visit to Chicago and found the Aloft hotels to be a great cost and even a better value. From getting picked up in the baggage area of O'Hare by the hotel to being greeted by name when checking in, this hotel was amazing. Great hotel service, super clean, and very trendy. It was unexpected and a great addition to have a free hotel shuttle to all the local areas, including to the "L" blue line stop several blocks away. The staff even gave us an after hours number to call for a shuttle if arriving late from downtown Chicago (which we did- the 2 a.m. call for pickup at the L station was quick and appreciated!). Highly recommend this place and have talked about it constantly since arriving home. We will be back again!
October 9, 2013
Rated 1 out of 5 by stopher How bad does you customer service have to be
for the guest to insist on checking out at midnight and finding another place to stay? What started out as a disagreement on how easy it is to determine from website that parking is not included (I don't think its obvious that there is a charge at all) in rate turned into such a horrible response from manager on duty that I called Platinum line to arrange for me to be able to check out in the middle of the night and find a new place to stay. Tons of friendlier places to stay around Ohare. Do yourself a favor and stay at one of them. I would avoid this property forever!!!
February 27, 2012
Rated 1 out of 5 by watermelon watermelon
Horrible staff!!! The staff in the front desk was rude, and dumping her faults on us even when she made a mistake. She made us feel terrible whole day.
July 6, 2014
Rated 2 out of 5 by Stranded01232102 Beware: shuttle service not 24 hrs as posted on web
After midnight shuttle service does not exist per night clerk George (01.23.2012) even if you've confirmed in advance that the posted info (24 hr / day; call after midnight for a pick up) is correct.
January 24, 2012
Rated 5 out of 5 by JayAbes49 Fantastic Place!
Staff was more than helpful, pleasant and courteous. Close to the airport, about a 10 minute ride. Shuttle drivers were great as well. The L train station is only 5 minutes away as well.
Room is comfy, good size. A few pubs close by make it a great spot.
All in all a great place, and look forward to going back!
July 3, 2014
Rated 5 out of 5 by starwoodrules Loved our stay!!
Mom, daughter, and I traveled to chicago for a weekend jaunt 1 yr ago-May 2011. The hotel shuttle was always available when needed to get to the train station or a nearby restaurant. The hotel was perfect for our needs. The highlight was a company party that used the hotel lounge area for their annual party. The Museum Store. It was a blast. They allowed outsiders to join in and dance to their dj music. Security Guard was on staff and was filming the "white old people" as they boogied down. it was hilarious and again all fun. I want to go back!!!
April 27, 2012
Rated 4 out of 5 by gjmess Close to airport
Great location. Nice assortment of restaurants and bars within walking distance
July 2, 2014
Rated 2 out of 5 by johnnyba johnnyba
the hotel was fine. loud guests kept us up all night. parking was a pain. never got a receipt
July 1, 2014
Rated 5 out of 5 by VeryGoodPointsStacey Nice Aloft near Ohare
The ALOFT CHICAGO O'HARE was my first experience with the Aloft brand. I was pleasantly surprised and have since stayed at other Alofts based on this experience.
There are a few downfalls for the hotel. First, parking is outrageous. The Aloft charges 3 times more for garage parking than the other Starwood hotels near O'Hare and the parking is not convenient if you have a lot of luggage. I arrived late on a very cold and windy night. I could find no where to park my car while I unloaded luggage and so I ended up going straight to the garage. The walk from the garage to the hotel (via covered walkway) is long and not easy with multiple bags! The walkway also doesn't bring you to the main reception floor - so you have to navigate the elevators several times with your bags.
Checkin was easy and the staff was very nice. I was recognized as a Platinum member, but there aren't many perks at Alofts for Platinum members (internet is free for everyone, breakfast wasn't free - no lounge, rooms are all the same, etc...) but the price was right and the location is good.
The hotel is very clean and housekeeping is willing to provide whatever is needed.
I would return to this Aloft if the opportunity arose.
April 5, 2012
Rated 5 out of 5 by DC99 Great Hotel and hospitality is wonderful!
Great Hotel and very comfortable. I liked the comfort and extra amenities for SPG members. I would stay here again. Easy walk to restaurants, and shopping. The only downside is they could better mark the best route to the Convention Center and provide a map. I was a little tentative the first day, and was not the most comfortable walking alone. By the second day, I had a better route to follow. Thanks for a great stay!
June 27, 2014
Rated 3 out of 5 by NHChicagoBearsFan Good Option - Staff was lacking
Overall I found the location and cleanliness to be satisfactory. Obviously you're not paying a high rate, so you shouldn't expect a 5-star experience but I thought the overall value was very fair. My one disappointment was I had a flight delay and called the hotel to ask how late their shuttle runs. I was told midnight, and would need to arrange a taxi if I was arriving later. The taxi charged me almost $40, but now looking at the website it says 24-hour shuttle. The front desk obviously did not want to go to any extra effort to arrange the after hours shuttle and took the easy way out. A disappointment.
October 10, 2012
Rated 5 out of 5 by Goodfella Always have a great stay at the loft in Chicago
Staff and rooms along with the bar, breakfast always great... always very accommodating with whatever your needs might be..
June 28, 2014
Rated 5 out of 5 by ECP33 Excellent
The hotel is located in an area that is accessible to a variety of restaurants/bars as well as the airport. Downtown is only about 35 minutes by train depending on where you decide to go. The staff is very friendly and helpful with any questions or concerns you may have. The hotel has a fun, modern look to it which is great. If you have AAA, they will validate your parking for you since you have to park in a parking garage. The beds and pillows are very comfortable.
May 26, 2014
Rated 2 out of 5 by jackrabbitt details need work
This was a conference stay. We were told to get parking garage validated at the hotel. The hotel staff told us to get it validated at the Big 10 center. The Big 10 validation was only good for half off on 1 day, and I should have been not charged at all. The shower shampoo disepenser wasn't working and I would up shampooing with the conditioner.
June 25, 2014
Rated 5 out of 5 by Eric29 A quiet comfortable room for the weary business traveler
This hotel is a short ride from O'Hare and after having a flight cancelled and an early flight out the next morning the quiet, peaceful sleep was a welcome respite from a long day of travel hassles,
June 26, 2014
Rated 3 out of 5 by A1976 Director
No help from front desk staff about parking. was told "move a cone'
Loud from airport- seems like building wasn't built with sound proof windows?
Sheets were ratty and snagged,
June 25, 2014
Rated 2 out of 5 by stevem4545 Room was uncomfortable and hot
Room temp was supposedly as low as it could register on the wall, but if definitely was not that cold. Water spilled out of the shower all over the bathroom tile.
June 25, 2014
Rated 5 out of 5 by Sam82 Lovely atmosphere and fresh style
This was my second visit to Aloft O'Hare in Chicago. My first stay was so amazing I decided to go again. The hotel retained its style and charm but slid a little in the customer service/amenities department. On my previous trip they reimbursed parking but not this time. Our TV remote did not work properly (though a technician was sent promptly and the problem was fixed) and we were originally charged for an in-room movie that we were supposed to get free with the room package (again, I talked to the people at the front desk and they took care of it). I highly recommend Aloft for younger business folks or couples looking for something far less stale than the usual hotel stay. It's everything you need but with a lot of extras that make you feel like you're somewhere special.
September 9, 2013
Rated 5 out of 5 by SysDef812 Modern Hotel with Outstanding Service
Rooms and facility are clean and well maintained and were as presented on the website. Cool, modern Loft-like decor. Rooms are a little tight but function perfectly. Good location for us, near Allstate arena and a short free shuttle ride to the Blue Line. (Provided by Aloft) Every interaction with a hotel employee was outstanding, from the shuttle drivers to front desk and the room attendants. "Aloha desk" helped us navigate the train to Wrigley Field for a game and to the Shedd Aquarium the next day. Also directed us to nearby restaurants for dinners. Can't say enough about the staff but April and George were great. They weren't just going through the motions. No one there was. They were locked in on making sure we were taken care of. Stay here. You won't be disappointed.
August 27, 2012