Rated 4 out of 5 Good hotel value
Overall, a good hotel with decent gym facilities. The website could use a little work as it says the bar closes at 11am and they could include better instructions on how to pick up shuttle from O'Hare. You need to wait by door 3 when you arrive and it's not clear after a long flight.
December 8, 2013
Rated 1 out of 5 by Dafir1 The worst stay experience I've ever had
For starters the parking situation is the worst. After waiting for 10 minutes for a spot, a drunk guy comes in and just took my spot so I almost got into a fight. By the way it’s $20 a night for parking. The rooms are made to look trendy by they are using very cheap material. The room was extremely cold when we came in. The heater was blowing cold air. When I called the reception, they said to wait 30 more minutes and call again. After an hour of supporting the cold, it finally started working. At 4 am it started blowing cold air again. The receptionist could care less when I told her about my bad experience. Stay away from this hotel. Not family friendly.
February 17, 2013
Rated 5 out of 5 by afreder Significantly Better than Expected!
I last minute booked a 2 night weekend visit to Chicago and found the Aloft hotels to be a great cost and even a better value. From getting picked up in the baggage area of O'Hare by the hotel to being greeted by name when checking in, this hotel was amazing. Great hotel service, super clean, and very trendy. It was unexpected and a great addition to have a free hotel shuttle to all the local areas, including to the "L" blue line stop several blocks away. The staff even gave us an after hours number to call for a shuttle if arriving late from downtown Chicago (which we did- the 2 a.m. call for pickup at the L station was quick and appreciated!). Highly recommend this place and have talked about it constantly since arriving home. We will be back again!
October 9, 2013
Rated 2 out of 5 by Stranded01232102 Beware: shuttle service not 24 hrs as posted on web
After midnight shuttle service does not exist per night clerk George (01.23.2012) even if you've confirmed in advance that the posted info (24 hr / day; call after midnight for a pick up) is correct.
January 24, 2012
Rated 1 out of 5 by stopher How bad does you customer service have to be
for the guest to insist on checking out at midnight and finding another place to stay? What started out as a disagreement on how easy it is to determine from website that parking is not included (I don't think its obvious that there is a charge at all) in rate turned into such a horrible response from manager on duty that I called Platinum line to arrange for me to be able to check out in the middle of the night and find a new place to stay. Tons of friendlier places to stay around Ohare. Do yourself a favor and stay at one of them. I would avoid this property forever!!!
February 27, 2012
Rated 5 out of 5 by starwoodrules Loved our stay!!
Mom, daughter, and I traveled to chicago for a weekend jaunt 1 yr ago-May 2011. The hotel shuttle was always available when needed to get to the train station or a nearby restaurant. The hotel was perfect for our needs. The highlight was a company party that used the hotel lounge area for their annual party. The Museum Store. It was a blast. They allowed outsiders to join in and dance to their dj music. Security Guard was on staff and was filming the "white old people" as they boogied down. it was hilarious and again all fun. I want to go back!!!
April 27, 2012
Rated 5 out of 5 by VeryGoodPointsStacey Nice Aloft near Ohare
The ALOFT CHICAGO O'HARE was my first experience with the Aloft brand. I was pleasantly surprised and have since stayed at other Alofts based on this experience.
There are a few downfalls for the hotel. First, parking is outrageous. The Aloft charges 3 times more for garage parking than the other Starwood hotels near O'Hare and the parking is not convenient if you have a lot of luggage. I arrived late on a very cold and windy night. I could find no where to park my car while I unloaded luggage and so I ended up going straight to the garage. The walk from the garage to the hotel (via covered walkway) is long and not easy with multiple bags! The walkway also doesn't bring you to the main reception floor - so you have to navigate the elevators several times with your bags.
Checkin was easy and the staff was very nice. I was recognized as a Platinum member, but there aren't many perks at Alofts for Platinum members (internet is free for everyone, breakfast wasn't free - no lounge, rooms are all the same, etc...) but the price was right and the location is good.
The hotel is very clean and housekeeping is willing to provide whatever is needed.
I would return to this Aloft if the opportunity arose.
April 5, 2012
Rated 3 out of 5 by NHChicagoBearsFan Good Option - Staff was lacking
Overall I found the location and cleanliness to be satisfactory. Obviously you're not paying a high rate, so you shouldn't expect a 5-star experience but I thought the overall value was very fair. My one disappointment was I had a flight delay and called the hotel to ask how late their shuttle runs. I was told midnight, and would need to arrange a taxi if I was arriving later. The taxi charged me almost $40, but now looking at the website it says 24-hour shuttle. The front desk obviously did not want to go to any extra effort to arrange the after hours shuttle and took the easy way out. A disappointment.
October 10, 2012