Rated 5 out of 5 by Jportz Brenda is the best
Brenda in the hospitality area is the best. She dealt with some very difficult customers and had a beautiful smile on her face. Her attitude was great despite the way that other guests handled themselves. She handled herself with grace and care, all the while taking care of the needs of her customers.
Brenda is a great reason to come back to this hotel!
December 17, 2014
Rated 1 out of 5 by Dafir1 The worst stay experience I've ever had
For starters the parking situation is the worst. After waiting for 10 minutes for a spot, a drunk guy comes in and just took my spot so I almost got into a fight. By the way it’s $20 a night for parking. The rooms are made to look trendy by they are using very cheap material. The room was extremely cold when we came in. The heater was blowing cold air. When I called the reception, they said to wait 30 more minutes and call again. After an hour of supporting the cold, it finally started working. At 4 am it started blowing cold air again. The receptionist could care less when I told her about my bad experience. Stay away from this hotel. Not family friendly.
February 17, 2013
Rated 1 out of 5 by Dave2Go Chemical Smell, Broken TV, Unresponsive Staff
The hotel is being renovated, and the room reeked of industrial chemicals from nearby work. The TV was broken upon arrival. My wife called the front desk, which promised to send a repairman. After hours of waiting, nobody came or called. She tried again the next day, waited for a repairman and was promptly told it couldn't be fixed. The staff offered another room, but the only one available was sandwiched among a group of large families on vacation with loud children -- not a good fit for a business traveler. After three days, it was a huge relief to check out and finally get some sleep on the flight home.
September 25, 2014
Rated 4 out of 5 by Pizzon Our Outting to Hofbrauhaus
This hotel is very conveniently located next to the MB Entertainment area in Rosemont. We used it as a base for a "friends" getaway to the Hofbrauhaus so we could enjoy the evening without driving. It was perfect. The rooms were clean as was the rest of the hotel. The staff was friendly. My only complaint was with the cost for parking overnight ($36 valet and $26 in the garage). No need for it to be that high. Otherwise, everything else was very nice and reasonable.Can't get a regular breakkast at the hotel but there are other hotels in the area that you can, however they can be a bit pricey.
November 24, 2014
Rated 5 out of 5 by afreder Significantly Better than Expected!
I last minute booked a 2 night weekend visit to Chicago and found the Aloft hotels to be a great cost and even a better value. From getting picked up in the baggage area of O'Hare by the hotel to being greeted by name when checking in, this hotel was amazing. Great hotel service, super clean, and very trendy. It was unexpected and a great addition to have a free hotel shuttle to all the local areas, including to the "L" blue line stop several blocks away. The staff even gave us an after hours number to call for a shuttle if arriving late from downtown Chicago (which we did- the 2 a.m. call for pickup at the L station was quick and appreciated!). Highly recommend this place and have talked about it constantly since arriving home. We will be back again!
October 9, 2013
Rated 1 out of 5 by stopher How bad does you customer service have to be
for the guest to insist on checking out at midnight and finding another place to stay? What started out as a disagreement on how easy it is to determine from website that parking is not included (I don't think its obvious that there is a charge at all) in rate turned into such a horrible response from manager on duty that I called Platinum line to arrange for me to be able to check out in the middle of the night and find a new place to stay. Tons of friendlier places to stay around Ohare. Do yourself a favor and stay at one of them. I would avoid this property forever!!!
February 27, 2012
Rated 2 out of 5 by Stranded01232102 Beware: shuttle service not 24 hrs as posted on web
After midnight shuttle service does not exist per night clerk George (01.23.2012) even if you've confirmed in advance that the posted info (24 hr / day; call after midnight for a pick up) is correct.
January 24, 2012
Rated 5 out of 5 by starwoodrules Loved our stay!!
Mom, daughter, and I traveled to chicago for a weekend jaunt 1 yr ago-May 2011. The hotel shuttle was always available when needed to get to the train station or a nearby restaurant. The hotel was perfect for our needs. The highlight was a company party that used the hotel lounge area for their annual party. The Museum Store. It was a blast. They allowed outsiders to join in and dance to their dj music. Security Guard was on staff and was filming the "white old people" as they boogied down. it was hilarious and again all fun. I want to go back!!!
April 27, 2012