Rated 3 out of 5 by OctVacation2012 Decent hotel, but needs improvement
I arrived in Chicago a little past midnight. I called Aloft hotel for a shuttle and the phone rang quite a number of times, got disconnected, and then I called again. Once I got a hold of someone it did only take about 10 mins for the shuttle to arrive. The driver did not assist me with my bags, fine but is that the standard now?
When I arrived at the hotel, the front desk staff seemed a bit irritated with the computer system. The person I had traveled with had already checked in, so their card was on file, but I asked if the room could be split and the staff member said yes. So he took my card and swiped it many times, again he seemed really irritated. While this was going on the phone kept ringing and he kept putting the call on hold I'm assuming. This made me think, this was probably what was going on when I called, that's what took so long.
The first and second nights were not bad. The room was cleaned very well by the housekeeping staff, which I appreciated. The last night I was there though there was a party going on in the room next door. I called the front desk and staff informed me that security would be sent. It was quite for about 10 mins then the party started right back up. It was already 1 am when this was happening. I had to leave at 4am to catch my flight and when I left, the party was still going on! I let the front desk staff know and was a bit irritated because I did not sleep well at all that night. The front desk staff let me know that they did speak to the individuals when I called the first time, but had no idea that the party continued. I was told I should have called again. I didn't know it was my job to monitor the halls and continue reporting the room. I thought I paid to get a peaceful nights sleep. I have worked in housing before and when I received complaints like this I made sure that security staff continued monitoring situations, I never expected the guest to be in charge of continuous monitoring.
Another issue I had with the hotel was one of the entrances to the hotel was not locked, the entrance on the second floor, connected to the parking garage. Anyone could get in without a guest key. This seemed unsafe to me. I was able to enter this way past midnight, I had my key card ready so I could enter but was surprised when I didn't need it to get in.
Overall I was disappointed in my stay. I do not plan on staying here again.
May 27, 2015
Rated 3 out of 5 Parking is AWFUL
It is really hard to park at this hotel. I was travelling with an elderly person and to drop him off at the door and then park was an ordeal due to the bizarre entrance to the garage and the one way no U turn streets. It took a half mile in bad traffic to get from the hotel to the parking garage even though it was next door. The entrance lanes are VERY confusing. Also the furniture was tired and we heard a lot of late night noise from other guests. I won't stay in this hotel again. Not up to Starwood Standards. Staff seemed to busy to care if we were happy.
May 26, 2015
Rated 1 out of 5 by Neah Worst experience ever
So first of all, I was misinformed about everything to do with this hotel. I was first told a completely different price than what was quoted to me on arrival. I was told there were roll-away beds only to find out they don't offer them.
Secondly, when one of my room mates went downstairs to ask for an extra room key, they requested I be there and asked for my ID.
When one of my room mates put a charge on the room that I was not aware of until check out, apparently it's perfectly okay for them to add a charge to my room without my permission, but it's not okay to ask for an extra key? How does that make sense at all?
The woman who checked us out was also extremely rude and was refusing to answer my question as to why my ID was not asked for. She merely stated the room mate had my room number and my first and last name..and that that was enough to put a charge on the room. That makes absolutely no sense to me.
I will never stay at this location ever again, and I recommend everyone else go elsewhere unless you want false charges on your bill. Not to mention a lot of false advertising.
May 23, 2015
Rated 2 out of 5 by chitown15 Poor customer service
The hotel was clean. My family and I did not have any problem with the facility; however, the staff especially Taylor was rude and not friendly at all. I will not recommend this hotel to anyone. I could not wait to check out of this hotel simply because of the experience I had with the staff. Not friendly at all. Could never answer any questions about restaurants or the mall which is not even a mile away from the hotel.
May 12, 2015
Rated 1 out of 5 by RSW626 Check your bill
I reserved 3 rooms, but found out 2 weeks prior to check in that I only needed 2. I called the front desk to cancel, and was told I had to call general reservations. I called general reservations, and was told I could not cancel my reservation. I asked to speak to a manager, who told me she would cancel my room but I might incur a fee for doing so, and that someone would call me within 48 hours to let me know if that was the case. No one ever called. Upon check in I was informed that I still had 3 rooms reserved. The girl at the desk apologized and said she would cancel one. After checking out I discovered that I was charged for all 3 rooms. When I asked about this I was told I needed to talk to someone from billing and that they would call me within 48 hours. 72 hours later, and no one has ever called.
May 12, 2015
Rated 2 out of 5 by ShallNotReturn Dissapointing visit
Room was excessively warm even though outside temperatures for the day/night were not extreme. Air conditioning could not cool. Was at the Aloft for an event and other attendees agreed room was not comfortable. Made for a miserable two nights' sleep.
Staff was indifferent and seemed inconvenienced at any attempt to engage.
I did not try the food as there are several fine dining establishments within in a short walk of the hotel.
May 11, 2015
Rated 3 out of 5 by FlyerGuy Does the job, not the best
Standard aloft hotel, just doesn't have the happiest or friendliest employees. No decent food available on property. If all you need is a night's stay and you like the Aloft concept, it works. Otherwise, not much to write home about.
May 1, 2015
Rated 2 out of 5 by Charms025 Not what I expected.
I booked this hotel as a Valentine's Day getaway for my husband and me. I was expecting so much more. It looked very trendy from the photos online, but it was a little dirty, the ice machine was on another floor in a side closetlike space, and we had to leave the hotel to get two glasses for champagne. When I went to the bar to see if I could have glasses, I was given two water goblets and asked if I could bring them back in an hour or so, because they were short on glasses. Parking was terribly confusing. I will never stay at Aloft again, nor will I recommend it to anyone.
April 25, 2015