Rated 4 out of 5 by Dliz77 Great location
The bed wasn't the most comfortable. We had trouble with the sir conditioning. It was very hot and stuffy in our room. We kept putting the air on but it kept shutting off. We kept waking up hot!
October 16, 2016
Rated 1 out of 5 by Brfed58 Such a dissapointment
This hotel has such a nice room and it looks amazing but we had the worse service ever with our front desk lady. She was completely rude and not helpful at all. And the worse part is that we were charged 4 times to stay 2 nights which adds up to OVER 1000 dollars. It took 3 days to resolve this issue, we were only comped for a one night stay due to this issue. The manager was very helpful to try and resolve this issue but it is still extremely inconvenient and uncalled for. If we would have had better service we'd probably stay again because other than this issue it was a nice hotel inside and out and had a great modern feeling to it.
September 24, 2016
Rated 4 out of 5 by RYYS Great Airport Hotel
Despite being avid Starwood fans and an SPG member, this was our first experience at an Aloft; we really enjoyed it as an airport hotel. The shared space was well-designed and very comfortable and staff was very easy to interact with. We checked in right at 3 and went across the street to the outlets where we were able to get some great deals on both everyday and luxury clothing items. We had a 4am checkout due to an early flight back, but we were able to arrange for the shuttle to take us to the airport during our check in. The room was very comfortable and was a great place to relax the night before such an early flight. The shower had great water pressure, the toiletry items were good, and a coffee maker was included. I'm not sure we would opt for an Aloft in a city center when other SPG options like the W exist, but for two design lovers who need an airport hotel, we would rebook this particular Aloft in a heartbeat, especially over other options like the Sheraton. This Aloft was quiet and clean during our stay and we enjoyed it more than we expected to. Strongly recommend.
September 9, 2016
Rated 5 out of 5 by NickN12 Great location
Great location, close to airport and restaurants. The staff are very nice!
September 2, 2016
Rated 3 out of 5 by Austonian Time for Rennovations
I've stayed at this hotel since it opened about 5 years ago. On my most recent stay, I realized that it's overdue for an update. Room furnishings, fixtures and décor is heavily used. Hallways, wall covering, carpet all show age. Small updates have been made in common areas, but the rooms should probably come next. :#
I still recommend this hotel because of its proximity to O'Hare #only 1 mile#, but if you're looking to spend a few days hanging out and using the hotel's amenities #pool, bar, lounge, etc.), then you may want consider whether this is the right hotel for that at this time.
August 10, 2016
Rated 5 out of 5 by NACM Great Staff
No matter what staff you encounter, they are all great!
July 26, 2016
Rated 5 out of 5 by NMahalo Clean, Comfortable, Great Staff
My colleague and I stayed here for 4 nights on a business trip. Loved it. I was a initially a little uncertain about being so close to the freeway, but the hotel is well built and the noise was not bad. The hotel is very clean, and the staff is very friendly. The atmosphere is relaxed and the location is fantastic with several restaurants and bars located in the district - very easy to walk to. To my delight there are outlet shops across the street. Really enjoyed my stay there and would definitely recommend this hotel.
July 25, 2016
Rated 2 out of 5 by PeiWen Clean room& Staff attitude needs improve
Overall I enjoyed the room/stay. Check in wasn't perfect because my keyless was not working. Stuff helped me get the normal key quickly so I had no issue afterwards. However the lady who helped me check out really needs to improve her attitude.
I had shuttle scheduled at 4:30. I agree that I was less than 3 mins late. But she could have called me to let me know so I can call taxi ahead. I was only 3 mins late so she could have asked the shuttle driver to wait on me a bit. She said she didn't know I was coming down so why she didn't call to make sure? I wouldn't want to miss my flight? Again I should have come done a bit earlier. but it's 4:30am and I think 3 mins can be tolerate at this time. it's not I was 5+ mins late and the other customer have to be there 3 mins earlier. After I confronted with her, she didn't try to be understanding. Instead, she blamed me for being late and said its not her fault. She didn't have to be so rude and telling me I made a mistake. Her attitude made it hard to ever want to come back to stay.
July 1, 2016