Rated 2 out of 5 by Upsetman Upset with desk support
Hello, When I arrived I had a prepared room. The girl at the desk said that I would get free internet because of my SPG status. she said it would get charged to my bill and then would be removed. The next morning at check out the person told me that I was not a gold member and that the charge would stay. He did not even apologize for the error the girl made the night before. he simply said...You are not a gold member, you do NOT get that privilege. He then failed to give me a copy of my charges. I have now had to contact the SPG services twice to get that receipt of my stay
February 21, 2015
Rated 1 out of 5 by sbob rooms smelled of strong perfume/deodorant
the room smelled strongly of perfume/deodorant. i actually tried 3 different rooms and all of them smelled of the same strong perfume/deodorant...making it very hard to breathe and sleep. i tried opening the windows, doors and turning on the airconditioning but to no success. you should stop using such strong perfumes/deodorants to mask smells. instead a thoroughly cleaning would be better.
December 5, 2014
Rated 4 out of 5 by patanegra001 Good for business trip
Good location for business trip, rooms plenty of space and nice bathroom. Negative point is that the reception is charging you €50. If no use of mini bar, they reverse the money!!! Never seen that practice.
November 26, 2014
Rated 5 out of 5 by JackieAltoona best if you leave from malpensa
The hotel is excellently situated next to the train station when taking the train from Milan Centrale to the airport.
Check in was easy even though it was at 10 pm. The staff was courteous andehlpful.
The room was very comfortable and the bed was excellent.
November 18, 2014
Rated 5 out of 5 by jtravel2 an oasis...
It was a welcome relief to enter this hotel from the crowded metro of Milan. Very helpful staff! Comfortable room. Only negative is the huge floorplan, which necessitates much walking within the hotel. Still, can't beat proximity to airport.
November 6, 2014
Rated 5 out of 5 by Dottie13 Convenience and quiet
I needed a last minute room when I had an over nite stay in Milan after traveling by train all day from Naples. It was raining and I dreaded getting into a cab to find a hotel only to return first thing the next morning for an early flight. Then I saw the "Sheraton Logo". It was like seeing angels to the rescue. It was clean, quiet and comfortable.
November 6, 2014
Rated 2 out of 5 by fugu1234 Malpensa Sheraton HOtel
The hotel is very old and in need of upgrade. Rooms themselves were fine, but rest of facilities needed more staffing and furniture was chipped/tired. Staff was also not very understanding (maybe cultural/language problem) when there was a hitch in my reservation. They didn't do much to make me feel like everything was going to be alright and I had to pay a higher rate than what I originally booked. Not happy .... And I am former SPG platinum and now gold member. This hotel doesn't cut it. But there is no choice in hotels because it is the only option if you need to stay at the airport and this property, so that might be a problem.
November 2, 2014
Rated 4 out of 5 by Fox53 Convenient and priced reasonably.
Hotel is quite large and may require lots of walking. Give yourself plenty of time.
A couple of the staff in the wine bar and the restaurant should seek work they like. Clearly some of them don't. The economy must be good in Milan because food and beverage service is not worthy of a repeat
visit. The wine menu needs revamping.
November 1, 2014