Rated 4 out of 5 by EAH25 Not to shabby
Everything was really great, but I would say that the food could use a pick me up. There was no way to get to downtown Lexington so we needed to eat at W XYZ bar. The bar food was pretty disappointing and they were out of a lot of items. If planning on staying there and not renting a car - EAT AT THE AIRPORT prior to getting to the hotel. Breakfast on the other hand was made to order and delightful.
March 11, 2014
Rated 3 out of 5 by Arvada11 Functional but expect more from Starwood
The hotel is very functional and somewhat what you expect from Aloft. The front desk and bar staff are extremely nice so no complaints there. My rating is really about the room itself - the rug has it abuts against the tile in the bathroom was frayed, tile near the shower door had "pink" grout and the shower door didn't close properly. But what was most annoying was the toilet didn't seem to "sit" right on the tile as everytime it was used it was like sitting in a restaurant with a wobbely table that needs a book of matches to set it straight. If you're in the area for work it get's the job done but I have stayed at much better Alofts.
February 28, 2014
Rated 5 out of 5 by BigToneUK Great service and facilities
The staff were friendly, helpful and happy. The hotel facilities are excellent, clean, modern and in great condition. The wxyz bar was a fun place to eat and hang out in the evening.
VIP parking for gold and platinum SPG and they even gave me free washing powder for the laundry!
A great place to stay.
March 8, 2014
Rated 3 out of 5 by lport confusing trip
We ended up at the Aloft for a track meet at Brandeis because the SPG site led me to believe this was the closest property to the event. Imagine our surprise when we passed at least one other property, a Westin that was on the main drag to Brandies and would have saved us a lot of time. We were making a quick trip, got in at 2 a.m. to attend an 9 a.m. event, so really the only thing that mattered was proximity. But we did notice the comforters are weird and lumpy
March 3, 2014
Rated 4 out of 5 by Steveb461 Need a better menu at the wxyz
Overall this is a fantastic property but given that it's not located within walking distance to restaurants - the menu at wxyz needs some improvement. I travel for business and do my best to maintain a healthy lifestyle while traveling. The gym at the Aloft is fantastic - all the equipment I need. Unfortunately the "hot" and "fresh" food selection is horrendous. The menu consists of processed favorites like spring rolls and pizzas that look as if they are probably frozen and then reheated. The food selection in the lobby is full of candy, ice cream, and wraps/salads that seem as if they've been made days ago. This would be a PERFECT hotel if you added a selection of fresh food to wxyz and the lobby fridge selection.
February 16, 2014
Rated 2 out of 5 by JoeSchmoe123 Brrrr!
Frigid room, frigid staff.
Looks like a lower-end W, but managed like an inn.
Inflexible lugubrious reception staff.
Bad insulation. On a cold week the blankets don't much help.
Wouldn't recommend it unless on a summer night passing through the area, and need a clean place to sleep.
February 3, 2014
Rated 4 out of 5 by geo4257 quality service
Always consistent with service quality whenever i stay. Friendly staff and all the basic travelers needs to make your stay very comfortable!
February 21, 2014
Rated 2 out of 5 by AloftMaturityTBD Aloft Brand has a ways to go - Lexington, MA
After a challenging stay at this hotel I switched to a competitor. After a few trips I decided to try the Aloft Lexington again. This past stay was met with no hot water one morning leaving me late for business meetings. The explanation and remedy was extremely weak from the staff. When asked if the water issue will be resolved the answer was 'we hope so'. The second issue was coming back to a room that housekeeping had missed on their rounds. Issues arise and are understandable but when the response or solution is not to Starwood standards it drives one to other properties. Incidentally, my stay was during good weather at the time.
November 13, 2012