Rated 5 out of 5 by Stevecfit1 Family Vacation
My family and I visited the hotel during my short family visit in China.
We stayed one night at the hotel and received very warm welcome from the guest service manager, Evan.
The hotel upgraded my grandparent's room to a suite facing the lake, which made them very happy!
I'd like to thank Evan for making our stay memorable and enjoyable. He was also kind enough to offer a 6pm checkout for my family to accommodate a our schedule. On top of all things he arranged, the hotel brought my granpda a birthday cake! We will absolutely return next year.
I'd highly recommend this hotel if you are visiting the Hanzhou/huangshan area.
June 7, 2016
Rated 5 out of 5 by CoolJH Excellent location and fantastic view
This is the first time we visited Qiaodaohu area. The hotel is located in the center of the town. Lake view from the room is spectacular. Oversized balcony is a great place to relax.
March 27, 2016
Rated 4 out of 5 by kaosheng Great hotel with subpar front desk and food
I will start with the good parts
1) Transportation : Easy to find but will be better to put the "S" logo outside back up outside
2) Lobby : Very good decoration and easy access from the parking lot
3) Room : Got upgraded to the Lake View Suite (thanks for the upgrade) and the bed is very nice. I enjoyed two night sleep.
4) SPG recognition : Good
5) Lounge : nice deocration and friendly attitude here
Now the bad parts
1) Front desk service : The girl doesn't really know what she is doing. I asked her for all my platinum card benefits and lounge access and floor and she has no idea.
2) Front desk attitude : I didn't feel any welcoming or friendly attitude when I check-in and check-out.
January 4, 2015
Rated 4 out of 5 by Steven5056807 This hotel has good features but facility not very well.
This hotel has good features but facility not very well because there is no hot water in the morning.
August 28, 2014
Rated 4 out of 5 by DDSelena Convenient location, nice hotel, but the lake view is so so.
This was my first visit to Qiandao Lake. I think the location is at the edge between the sub-urban and the scenic area of the lake. Fair to say, it took me some time to pass thru the small town to get to the hotel. But on the following days, it's easy to both find a local restaurant or drive to the scenic area.
The housekeeper was no nice to leave us the toddler slipper without asking. The breakfast buffet has a wild choices. Still nice, but nothing really impressed me. Back to the location, it's convenient, but doesn't has the best view of this Qiandao Lake. But the hotel do have a huge swimming pool & the water bar just in the swimming pool!!! I can image how much fun to come back in the summer time, play the water and take some wine & spirits!
July 9, 2014
Rated 4 out of 5 by Forg64910 Room facilities
big space, clean, bright, good window view.
June 28, 2014
Rated 4 out of 5 by gordon New and still some improving points
Nice hotel in terms of window view and facilities. New with some improving points:
1. No check in services in executive lounge, and no set up happy hour as well
2. Breakfast is not well organized, in terms of responsiveness of staff and route design of foods
However, some smart and diligent staff out performed. My kid likes Sala Li in executive lounge, when she made her promise to prepare hand made ice red tea. She is one of the best staff that I've experienced with SPG network, well done and deserve appraisal.
May 21, 2014
Rated 4 out of 5 by Dreamz Great place to relax and chill
After a long journey from Shanghai, was very pleasantly surprised to be upgraded to a corner room with lake view. Indeed, the hotel was situated in a fantastic location with great view of the lake and nearby islands. It was also walking distance to local eateries around town, which was really nice. Hotel also had reasonable restaurants and hotel guests had discount vouchers which were really great.
Service was definitely on par with a Sheraton-branded hotel. Staff were friendly and greeted us with a smile. We visited Yue restaurant for the buffet dim sum and hotpot dinner several times and each time were greeted warmly by the male manager there who made sure we were comfortable.
Small areas of improvement would have enhanced guest experience. As mentioned by one guest, everything is chargeable which gave us a very mercenary impression e.g. use of bicycles, use of lounge even though there was barely anybody there. Some flexibility could be given for gold members to use the lounge as well since it was a low season I felt.
Other than that, I would really highly recommend members to stay at the hotel.
November 26, 2013