Element New York Times Square West

  • 311 West 39th Street,
  • Between 8th and 9th Avenue
  • New York,
  • New York
  • 10018
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 1181 reviewers.
Rated 5 out of 5 by Welcoming and more than accomodating From the first moment my son and I first checked into The Element, we were greeted like our presence was truly welcome, wanted, and valued. Any information that was needed was provided and any questions I had were happily answered. I was pleasantly surprised by the size of the work out room and the quantity and quality of the equipment. The food and hospitality area, times, and staff were all top notch. It was lovely to wake up to a nice breakfast, and to come back in after a full day and relax with some snacks and drinks at the complimentary happy hour. Throughout our stay, the staff always greeted me and my son by name. My son was treated like he was a family member, and he truly looked forward to when we went through the lobby and he could see his "friends" and do his secret handshake (he and some of the door men/bell men/ security did a fancy high five) with them. The people of The Element definitely went above and beyond in providing A+ service. I have recommended it, and will continue to recommend it to friends and family. Thank you April 4, 2013
Rated 5 out of 5 by Much better than I expected. I would HIGHLY recommend staying at this hotel because it is the best value for the money you'd spend. Staff is super nice and helpful. Rooms are decent size for a new york hotel with lots of features such as a complete kitchenette. The most comfortable bed and they serve breakfast and evening wine and snack. It is walking distance to all main attractions in manhattan. I could not ask for a better place to stay with my daughter for spring vacation. I would definitely come back here again. April 3, 2013
Rated 4 out of 5 by destination room was tight but very accommodating amenities and breakfast were very good and location ideal for times square April 3, 2013
Rated 4 out of 5 by Excellent for tourists The rooms were modern, very clean with all mod cons. Bed was comfortable and shower hot and powerful which is important to us. The staff were excellent - I can't remember better service or more friendly and helpful welcome from reception, bell boys and especially the tourist assistance with booking tours, tickets - very impressed. We unfortunately were never at the hotel to take advantage of the happy hour refreshments but very good idea and was a factor in us booking. The only let down was the breakfast - service was still good and very friendly but the room is not big enough to handle the number of visitors which made for long waiting times just to get some food or drink which was unpleasant. We felt forced to take food to our room. The concept of a quick grab and go breakfast is also a good idea - just not enough space. We are still very pleased with our stay and must again mention how impressed we were with the staff and service. April 1, 2013
Rated 4 out of 5 by Great Stay Nice and clean hotel. Very friendly staff, always helpful. I could bring my dog with me at no extra charge. I liked the eco-friendly approach, with natural soap and shampoo, and the green and relaxing setting. I was just a bit disappointed by the fact they use only disposable plates, glasses and cutlery at breakfast (doesn't really match the green policy found in the rest of the hotel). Overall I really enjoyed my stay! April 1, 2013
Rated 5 out of 5 by Excellent Hotel Excellent Hotel! It made our stay in New York much better than we expected! I look forward to returning not only to New York but to the Element as well! March 30, 2013
Rated 5 out of 5 by Loved this hotel Booked this hotel through Expedia.com--was everything I had hoped for. This was a first time visit to NYC for myself as well as my son. Staff was friendly and very knowledgeable and took time to answer all of our questions about the city. March 29, 2013
Rated 4 out of 5 by Great location The hotel was great with the exception of 2 things. The staff were friendly and helpful. The afternoon complimentary snacks & drinks were a bonus. Having breakfast included each day was one less thing to worry about. One big issue were the elevators, they are unable to cope with the traffic of people in a timely manner. There are 3 elevators for 100's of people. You don't want to be in a hurry because it can take up to 10mins to reach the ground floor from the top. The last issue was there is not enough sitting areas for breakfast. You are often waiting around for a table. March 28, 2013
Rated 4 out of 5 by Great Location This is very new york. It is right in the heart of the city that does not sleep. If you want to see make sure to bring earplugs and black out eye mask, beacuse the rooms are noisy with the fridge; the lower floors are very noisy with the traffic and the people. I would stay again, but I will be better prepared. March 28, 2013
Rated 5 out of 5 by Great hotel Great hotel, friendly Team, enjoyed my stay March 28, 2013
Rated 4 out of 5 by Great location & great staff! Great hotel with a wonderful complimentary breakfast. The staff is absolutely wonderful, every department was exceptional from housekeeping to front desk and every other department-5 star service! Temperature control was hard to get just right but room was great and very clean. Beds are great also. Only negative was the long waits(up to half hour) during busy times and mornings and not enough seats available for everyone dispurin breakfast. I almost hate to let the secret out because then I will have a harder time when I try to rebook -it may always be full. March 26, 2013
Rated 4 out of 5 by Good hotel with great location It's a nice hotel with a very good location, you are very near to subway and bus stations. Times square and broadway are also very near. Rooms are small but very well equiped with little kitchenette and a wonderfull bed. March 25, 2013
Rated 4 out of 5 by Nice hotel, but elevators wait is not acceptable Depending on the time of day you can wait 10 minutes for an elevator to stop on your floor. March 25, 2013
Rated 5 out of 5 by This hotel was a great place to stay The hotel had great customer service. They have great clean rooms which includes a fridge (perfect for the Cake Boss treats I bought in New Jersey to take back home with me), and a good size bathroom. The hotel was very close to the theatre district and Times Square. I highly recommend this hotel. March 24, 2013
Rated 5 out of 5 by Nice perks Great complimentary breakfast (really warm good food) and complimentary wifi. Staff were great and room was very comfortable, if a bit small. Main problem was too few elevators for number of people and floors which meant that you had to wait awhile and was crowded in the lobby. March 24, 2013
Rated 5 out of 5 by Macy's Onsite Interview I initially had the hotel chosen for me by the Macy's staff for an onsite interview. However, the stay was so pleasant it will definitely be added to the list of my favorites. The staff was friendly, the room looked great, and the location was awesome! I look forward to future visits! March 23, 2013
Rated 5 out of 5 by Great place to relax at the end of a busy New York day! Very helpful and friendly staff! Breakfast and happy hour were wonderful Rooms were spacious for a New York hotel and very comfortable bed. Loved the mini kitchen with a microwave, stove top, refrigerator, dishes, etc...Good location because it is close to many of the tourist sights we wanted to visit. March 23, 2013
Rated 3 out of 5 by AVERAGE HOTEL Just average, Elements are not my piece of cake. Crowding during check in, room not ready, elevators not working, If you ask for food then you are told that is not a full service hotel-no room service, what? Room was very small, highly claustrophobic with depressive views of NYC. Location is good and the hang out lobby is good. External appearance is average. Just not my type of hotel. SPG-50-75-100s don't expect the 50-75-100 combo to work on this safe. March 23, 2013
Rated 5 out of 5 The right fit The element was in the right location, at the right price for my vacation. I was well located to visit all the spots I wanted to see. The price didn't break my budget, allowing me to afford all the sites and experiences I intended to take in. March 22, 2013
Rated 5 out of 5 by Everyone is so gosh-darn NICE! Okay, I have been around for a while, but I have never had a live call follow my wake-up call - just to make sure I woke up. Everybody at this hotel was unfailingly pleasant, helpful and even delightful! It was amazing to have a kitchen, loved the 24 hour tea/coffee bar in the lobby, breakfast was pretty good for the number of people who were being served every morning...we never made it back in time for cocktails, but the aftermath sounded pretty darn fun too! The location was great for those of us working every day at the Javits Centre, too. And within a block? A great coffee place, an excellent Italian restaurant, very well-stocked grocery store and a pizzeria. You should stay here. March 22, 2013
Rated 4 out of 5 by excellent hotel we had a fantastic stay in march 2013 in your hotel, good breakfast, lovely view and very comfortable room (2111) but... very cold bathroom. March 22, 2013
Rated 5 out of 5 by Start spreading the news...this hotel is great! For a first time in New York we couldn't have asked for anything better. Great staff, super clean hotel, fantastic area close to everything and easy access to subway. Breakfast and happy hour were a very nice touch. Loved our view of NY from our 26th floor. We could see the beautifully lit Empire State Building. Take a trip up to the roof deck. It's worth the free view of the city. March 21, 2013
Rated 4 out of 5 by Great location, great staff I was in NYC for business and brought along my boyfriend fro the tourist portion of the visit. Over all the property was great. Staff recieve A+. Rooms were well appointed. A bit crowded. Could eliminate the bedside tables and shorten the desk and put up a few shelves to accomodate the dvd player and accesories, to allow for more space. They are also lacking on space to eat breakfast. Although the breakfast is served warm and with many choices, they tended to not have enough seating for all guests at busy times. Also tended to run out of grab and go type items leaving those who had to leave either waiting or without. Housekeeping was fabulous with the exception of timing. It seemed that our room was never cleaned until late in the day (3-4PM) leaving my boyfriend without clean towels after a day out on the town. All in all the hotel was perfectly placed and within walking distance to Time Square, the Javits Center, and all the outher excitment of NYC. Would for sure consider staying at this property again! March 19, 2013
Rated 4 out of 5 by best location ever very nice hotel, needs all 3 elevators running always as one gets used for other things. very nice breakfast spread and the coffee always is wonderful. March 19, 2013
Rated 4 out of 5 by Stay at the Element New York Very friendly and efficient staff. Excellent location. March 17, 2013
Rated 4 out of 5 by great location great locaation with easy access to everything Midtown. Loved the Happy Hour and continental breakfast. The staff, especially the concierge staff, were wonderful, with great suggestions for local restaurants, knowing places they order from. March 17, 2013
Rated 5 out of 5 by an all round brilliant experience! My husband and I were hugely impressed with the facilities and location of this hotel.But the best thing by far was the friendliness and efficiency of the staff.. nothing was too much trouble, and every effort was made to help and make us feel at home. Will definitely be visiting again! Very impressed indeed! Thanks guys xx March 17, 2013
Rated 5 out of 5 by Very Comfortable room We had a really good time in the Element Hotel in New York. The only point of improvement is the elevators, we had to wait for 15 min before we finally got an elevator for the breakfast. So maybe give the possibility to have breakfast till a later time? The room was very comfortable and clean and a great bathroom and kitchen! March 15, 2013
Rated 4 out of 5 by very good hotel in good an central location we enjoyed the stay very. The fould of our travel agency wit false room standard to correct was no problem by showing our origine reservation to the reception. they had a very friendly kind to arrange the right room to us. Breakfast has a great value for to be complimentary. It was always very business at breakfast time, but it was also possible to pick up the breakfast to enjoy at room. The choose which we possible was full enough for us. In the hotel lobby there is at every time for free coffee, tee, cocoa, fruits. On 41. floor there is a roof terrace with beautiful view about the roofs of NY! A great stay in very good location and worth every dollar we spend.we enjoyed much! March 14, 2013
Rated 4 out of 5 by Good location Will stay at tis place on vacations March 14, 2013
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