Element New York Times Square West

  • 311 West 39th Street,
  • Between 8th and 9th Avenue
  • New York,
  • New York
  • 10018
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 nights, please call 866-539-3446.
  • You can only book up to 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 1164 reviewers.
Rated 5 out of 5 by Clean, Comfortable, Amazing Service My initial greeting set the stage for a fabulous night's stay that just seemed to get better as the hours passed. The room was spacious (especially in comparison to other NYC hotels I have previously stayed at) and had amazing views. Not only could I clearly see the Empire State building but the sign on top of 1 Penn Plaza seemed to act as my night light adding to a chic city feel. The complementary magazines (Whole Living & National Geographic) were a great break from a long drive and the environmental focus of te room and hotel was a refreshing change. The bathroom was refreshing and spacious. Breakfast had a wide variety of hot and cold options that was a great start to the day before hitting the streets to my nearby office. I will be looking into other Element stays near my other offices in Miami and Denver. February 13, 2013
Rated 5 out of 5 by General Manager Great customer service - the staff was very accommodating and greeted me by name each time they saw me. Requests were handled immediately. Room had a modern, contemporary design and was very comfortable. February 12, 2013
Rated 4 out of 5 by through a snow storm The hotel was great, bed and shower were both enjoyable. very unexpected kitchen in the room. and by kitchen, i mean full fridge and freeze, stove top, sink and dishwasher. all pots, pans, plates etc all included for you as well. will definitely be back! February 11, 2013
Rated 5 out of 5 by No risk here We stayed the night of the blizzard. Front desk staff very cordial and genuine. This hotel is a great location, very clean, king bed, very good free breakfast. A real value! February 10, 2013
Rated 5 out of 5 by Perfect hotel and location This was my first trip to NYC, the quality of the hotel and all of the Ammenities far exceeded my expectations. The staff were very friendly, and were always very willing to help with directions, suggestions on where to eat and many other things to do. The view from our room was spectacular, and also having the ability to go to the roof top gave even more views. There was never a disappointing moment during this stay. I have intentions of cing back again someday. February 9, 2013
Rated 5 out of 5 by My favorite place to stay in NYC This is one of my favorite places to stay. The staff is wonderful and rooms are clean. One problem is the slow elevators. February 8, 2013
Rated 5 out of 5 by Very nice stay Very comfortable and great service. Close to Times Square. All in all, great value and I will be returning. February 8, 2013
Rated 4 out of 5 by Layout of room The room was clean and the bed was great. TV was fine as was the bathroom. The room was small but the worst feature was the location oif the arm chair which was not in position to view the TV. The desk chair leaned back at a 70 degree angle, was dangerous and should be avoided. The refrigerator made too much noise but worked.The staff was outstanding as was the free breakfast. February 8, 2013
Rated 5 out of 5 by quiet and comfort in Times Square I was pleasantly surprised to find a kitchen and a full size refrigerator in the room, and still have plenty of space left for a king bed, work desk, and small comfy couch. With breakfast, gym, and happy hour included, I really have nothing to complain! Will recommend to anyone staying in NYC. February 7, 2013
Rated 5 out of 5 by Perfect Hotel! This ist a perfect hotel near bei the Times Square! Very Clean and big rooms an very nice Concierge who´s calles Joel!!!! February 6, 2013
Rated 5 out of 5 by Fabulous Hotel The Element in Times Square is a fabulous hotel! It exceeded my expectations in comfort and staff friendliness. I would highly recommend this hotel when staying in NYC! February 5, 2013
Rated 5 out of 5 by Excellent, reasonably priced hotel in Midtown The unassuming entrance to the hotel belies what lies inside your room: a comfy kind-size bed, a nice kitchenette with a large fridge, and large shower with a rain tile head and optional hand-held spray head, and actual room to move around! Unheard of in Midtown, especially at a reasonable price point. The front desk service is quick, efficient and pleasant. I especially want to thank Kady for her excellent service during my stay. I can't speak to any of the facilities outside of the lobby area, since I didn't use them. I am looking forward to coming back to NYC and staying here again! February 5, 2013
Rated 4 out of 5 by My hidden gem! This is my third time staying here and something about this gem that keeps me coming back. February 5, 2013
Rated 5 out of 5 by A great place to stay in central NY Central, helpful, clean, full facilities in room. Walking distance to theaters and Times Square. Full breakfast provided. February 4, 2013
Rated 5 out of 5 by good value. nice room, friendly staff, only missing thing is comp water in the room for the spg platinum member. February 2, 2013
Rated 5 out of 5 by great property in a good location.... stayed here for 2 nights in january, 2013....i love the location of this property....its close enough to times square but not quite as touristy or crowded as the other hotels in the area.... as a platinum member i was upgraded to a studio suite, even though element properties are not obligated to upgrade plats to suites....it was one large corner room on the 32nd floor....very good size for new york.... the internet was a bit slow & i had to wait a while for the elevators on a number of occasions....besides this the stay was very good....there was free breakfast every morning as well as a happy hour in the evening....food choices were a little limited but the food was good.... i've stayed here a number of times & would definitely return again....its great value for money in a very good location.... February 1, 2013
Rated 5 out of 5 by All Round Great Experience From the front desk staff to the happy hour, The Element exceeds all other hotels in this price range and location. The breakfast offered is outstanding and the happy hour apps were great! Free wine and beer as well. January 31, 2013
Rated 5 out of 5 by Over the top Fabulous I recently stayed at your hotel for 5 nights and I was quite impressed with your level of customer service. Each month I travel to New York for 3-5 days on business and was looking for a home..I stayed at several properties and so very happy I came across your hotel.. January 31, 2013
Rated 5 out of 5 by Great Hotel Had a great comfortable stay. Great location and would love to stay again! January 30, 2013
Rated 5 out of 5 by Best place to stay if you are going to the Javits Center The location and staff are fantastic! January 30, 2013
Rated 5 out of 5 by Staff are the best! Once again I was not disappointed. The Element is in a great location, the complimentary breakfast and Happy Hour are a nice treat. Most of all, I cannot speak enough of the wonderful staff, they are EXCEPTIONAL! Thanks again January 30, 2013
Rated 5 out of 5 by Far exceeded our expectations We live in a small, mountain community in Colorado, and coming to the big city was a bit daunting, to say the least. However, our worries about staying in "downtown" Manhatten were quickly alayed by the friendly, helpful staff, the clean, green appearance of the physical facilities, and the ease in getting from the hotel to all the sights and attractions we had planned. We especially appreciate the dedication to maintaining an eco-friendly hotel, to the extent of having recycle bins in the rooms. Well done! Next time we sally forth into the Big Apple, we want to stay longer...at the Element, of course. January 29, 2013
Rated 4 out of 5 by Element location We stayed at the Elemnt the last two times we were in the city, and will stay there again. The hotel is great and it's location is perfect. We can walk to almost anywhere we want to go and the subay stop is just around the corner if we need to take it. If the hotel had room service and a bar it would be perfect! January 29, 2013
Rated 5 out of 5 What more could you ask Stayed at the Element, Jan 21st for 5 nights, on arrival after being delayed at the airport, greeted by the nicest staff i have ever encounted. Brooke in particular was so helpful.happy hour at the hotel is the best thing i have come across free drinks and snacks after a long day, free breakfast in the mornings, the room was on the 29th floor not once did we have an issue with the lifts but saying that we were on holiday so no need to rush room had large fridge and hob if you wanted to eat in..my only downside was i had to come home because i really felt at home there, a major factor to this hotel are the staff, every last 1 of them. Thanks for a great stay. see ya soon January 29, 2013
Rated 5 out of 5 by very compfortable and clean It must have been my lucky day, that Saturday in NYC. I was supposed to be booked in another hotel in the Times Square area, At check in time they could not find my reservations, After a lot of "digging" I was told that my reservations were with Element and as per the receptionist " is a much better hotel than ours" , naturally those words got me very excited to find out more about Element Hotel. I was not disappointed, I had a great stay ,the room was very nice and the view !! ahh, THE VIEW!! breakfast was great as well. January 28, 2013
Rated 5 out of 5 by This hotel was amazing equipped - and the rooms Having the kitchenette was incredible. Loved the appliances. January 28, 2013
Rated 5 out of 5 by this hotel very comfortable for recovery suchas disaster harricane victim like me and my two pets I enjoy and feel myself together with my two small chihuahuas a lots better since we enter to Hotel after SANDY Harricane. We soon be recovered by staying in this peacefull Hotel and do non want to move to another so comfortable we are here. Thankyou very much to all who offering for us temporary wonderfull life. THANKS A LOT OF TO ALL STUFF DOING THEIR EXCELENT JOB DUTY January 28, 2013
Rated 1 out of 5 by Terrible experience with the Element Times Square We booked two nights stay at the Element Times Square using cash and points option. Upon our arrival, hotel staff notified us that they were able to provide us with an upgraded room. The fact that room we stayed in was a superior one makes this stay even more disappointing. Below are few notes on our experience with Element: - Turning on the heating resulted in the huge cloud of dust being lifted from the heating unit. The amount of dirt and dust on the heating unit was appalling. - Washroom sink was clogged. - Floors were not the cleanest, to say the least. - Sheets appeared as someone has already used the bed. We were in the hurry to meet our European friends that were visiting NYC. Their hotel was not far away, but it was raining heavily, so we stopped at the reception to ask for an umbrella. Unfortunately, we were told that none were left. I then explained the state of our room and asked about the possibility to shorten our stay by one night, as we wanted to move to a different SPG hotel. We travel a lot and for the last 10 years we did not stay in other hotel’s brand but Starwood. Our previous experiences with SPG hotels were outstanding, and we did not want to spend the whole weekend in the room with the myriad of issues. Receptionist had to consult her manager on it, and has subsequently notified us that, as per her manager’s response, we would have to pay an early departure fee of $50.00 or to lose one night. We have then been advised to choose first option as it the one of lesser cost. Unsatisfied with the response, I called Platinum concierge service. Agent that took my call had to connect to Element’s manager and discuss. It took very prolonged amount of time until we finally got permission to leave the hotel next day without any penalties. The wait was such that we were extremely late to meet our friends for dinner – needless to say that our first night in NYC was far from expected. While Element cannot compare to other SPG properties, prior to visiting it we thought that its great location and more than reasonable room pricing brings its own value. However, its lack of cleanliness and customer service will keep us away from this chain even if we were given a free stay in it. January 28, 2013
Rated 5 out of 5 by Great Hotel! Everything was really great, nothing to complain about! January 28, 2013
Rated 4 out of 5 by Lovely surprise Great hotel for the price in an excellent location. Staff is professional, friendly and helpful. Nice amenities in room. Non-smoking facility. Some rooms may be tight; others may be a bit more roomy. Good selection for breakfast; offered happy hour during the week. From time to time you need to be patient with the elevators. We would return in a NY minute! January 27, 2013
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