Element New York Times Square West

  • 311 West 39th Street,
  • Between 8th and 9th Avenue
  • New York,
  • New York
  • 10018
  • United States
  • Map

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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older in order to check in.

Rated 4 out of 5 by 1119 reviewers.
Rated 4 out of 5 by Good value, clean and comfortable room The room reminded me of hotel rooms in Europe...small and well designed. The refrigerator was nice to have. The bathroom is very nice. The room was clean. The breakfast was good although they ran out of one of the breakfast sandwiches and never replenished it. The coffee/tea/hot chocolate in the lobby was welcoming as I was there during cold rain. There was no Starwood elite recognition whatsoever. I don't have grandiose expectations and don't expect upgrades but I do expect to be given one of the better rooms of the class that I booked. This was not the case as I was next to the elevator in a smaller room on a lower floor. The elevators, well, if you're reading this you read the others so don't expect much. I never waited more than 10 min. Great value for the price for a clean comfortable room and no bed bugs. December 10, 2014
Rated 1 out of 5 by Useless doors, pointless elevators I can't begin to say how disappointed I am with this hotel. The doors are made out of metal, which you think would be sound resistant, but it is the exact opposite. You hear every person in the hallway (and my room is in the corner) and every door slam is louder than a car next to you in a parking lot - which is especially amazing when 2 kids decided to keep hiding back and forth in each other's rooms at 730am. But the real kicker are the elevators. The first day it took 10 mins for one to come that wasn't filled, but today 4 just passed me without stopping - after 10 mins - I had to walk down 19 flights of stairs so I could make sure I didn't miss my appointment. Totally unacceptable for a real hotel - especially for a category 5 Starwood one. When I told the front desk their attitude was pretty nonchalant about it all. How can you have a hotel where you can't get downstairs in a normal manner?!? I've been platinum for years but I can assure you I won't earn another night of credit at this hotel. December 7, 2014
Rated 4 out of 5 by Great hotel with an elevator problem I LOVE everything about this hotel, except its elevator system. The rooms are great, the amenities - free breakfast, complimentary wine and beer -- are exceptional and the staff is very nice. My room is clean and very well-appointed with a fridge, microwave and stovetop, even. But if you need to leave the hotel in the morning between 7:30 am and 9:30 am, you need to allow at least 20 minutes for getting to the lobby. Staying on a lower floor won't help - the elevators fill up and pass you by. December 4, 2014
Rated 5 out of 5 by Our stay in New York City We arrived on Thanksgiving Day and were immediately greeted by the staff with "Happy Thanksgiving". Our check-in was fast and efficient, and we were presented with a map of the Macy's parade as soon as we asked. Ivory explained to us how the parade route worked. We could not check in until 3;00, but we were still invited to enjoy the continental breakfast in the lobby. Our bags were kept secure at the hotel while we attended the parade. Our room was spotless. In addition, we had a full kitchen. The television was mounted on the wall and had a great picture. The bathroom was spacious and very clean. They ordered a ride for us back to the airport, and the vehicle was clean, and the driver was waiting when we got outside. We will stay there again. December 3, 2014
Rated 5 out of 5 by Loved our stay! Everything was great! From walking in and having Elizabeth greet us and take care of our room and check-in to all the staff in the halls, in the elevators, at breakfast, etc. Room was very comfortable...the only thing I'd say there is that it was too warm and we couldn't turn the heat off. Otherwise it was great! Elevators are slow but didn't seem to be a big problem for us with our hours. Great location. We will absolutely stay there again next time we are in NY. December 3, 2014
Rated 5 out of 5 by Great stay family friendly, good location. December 2, 2014
Rated 5 out of 5 by Great Value Excellent Hotel with great location December 2, 2014
Rated 5 out of 5 by Great experience I stayed here and really had a great experience at this hotel. The staff was friendly and answered any questions I had about directions. The room was extremely clean and modern and the bed was very comfortable! Overall, I really liked this hotel. December 2, 2014
Rated 5 out of 5 by King & Queen We were treated like a king & Queen from the moment we walked through the door. Emily & Lyn couldn't do enough to make our stay well worth another trip! The view of the city was phenomenal. And our room was spotless. we already booked another stay!! December 1, 2014
Rated 5 out of 5 by Great vacation We were staying at the hotel for 4 nights. The hotel is very clean, the service is just great. Every request that we had, handled Immediately and with smile. We had a great vacation December 1, 2014
Rated 4 out of 5 by Comfortable, amenities, good location We had a very pleasant stay during a busy holiday weekend. The staff was friendly, smiled, and worked hard to replensish all the goodies. A big shout out to Miss Lynn Woods, day manager, for her greetings, inquiries about our stay and her friendly smile. All staff were great. Big plus was the complimentary breakfast, coffee, and evening drinks and snacks. Big help for my family with a hungry little boy. Generous and abundant, I was thankful for all of it. We will recommend to others. December 1, 2014
Rated 3 out of 5 by Surprise wake up call at 6:30 am on a weekend....ugh I received a surprise wake up call at 6:30 am on a Saturday morning that I did not request I mentioned this to the front desk staff when checking out that afternoon and suggested that they change their procedure and require both a room number and guest name when setting up wake up call (!). I was promised SGP points to be deposited in my acct, but they still have not done so. I have since contacted them and the front desk manager never returned my call. Pretty disappointing for a Starwood property. December 1, 2014
Rated 5 out of 5 by the hotel staff were caring We had a great time in NYC and having a nice clean and comfortable room and a very caring staff at our hotel only made our stay that much more memorable. We will more than likely return to NYC in the near future and will stay at the Element. December 1, 2014
Rated 5 out of 5 by Price is unbeatable I stayed with my wife at this hotel in September . It was my first time visiting New York. The staff were nice and helpful. Even during breakfast I asked for none bacon sandwich and the nice lady in charge took care of us. Even she made sure the next day we would find something with no bacon. They have happy hour during the week. Again the room is clean and cozy. November 30, 2014
Rated 4 out of 5 by Great Location My husband brought me to the NYC for my Birthday and a for a Romantic Getaway. The check -in process was fast and great service. The only problems I had was waiting for the elevators and finding seating for breakfast in the morning.This hotel is very busy. I would not recommend this for a Romantic Getaway.But it is a great proximity to Times Square and other tourist attractions. November 28, 2014
Rated 4 out of 5 by This hotel is striving to improve Green features and serve Chemical Sensitivecustomers This Hotel has the greatest, most responsive staff I've met in any hotel setting. From managers, food service to room supplies, all personnel went out of their way to try to meet any special dietary needs and requests as well as learning more about organic options. They are enthusiastic about getting information to improve their capacity for serving clients and learning about new ideas and ways to improve the true green structure and chemical sensitivity environment of the Element Times Square Hotel as well as upgrading the food options. We had to book our room at the last minute in a very stressful time while dealing with a family death and estate clean up. The staffs' amazing warmth, openness and helpfulness made all the difference in our experience of NYC and my ability to deal with the situation. As health professionals we would highly recommend this hotel to clients, esp. MCS [multiple chemical sensitivities] people. November 25, 2014
Rated 5 out of 5 by Perfect location in Downtown NY From the moment I entered the hotel everyone was helpful starting from the check in process to the checkout process. There was a bellman at the front door who offered to assist me and everyone was so courtesy. On Sunday at the breakfast bar I met the Manager Lynn Woods who was walking around asking everyone how their stay was. Great location and I would definitely recommend this hotel to family and friends. November 25, 2014
Rated 5 out of 5 by Live like a New Yorker, Great Location... The room far exceeded my expectations ,it was like having a little apartment in the city. I'am a native NewYorker it was great coming home !! November 24, 2014
Rated 5 out of 5 by The most friendly people in town!!! I have spent 5 consecutive nights at this property, and couldn't be happier about my decision to stay at Element by Westin at Times Square, NY. Their Staffs make you feel at home and they were so attentive and assertive to any of my request from room upgrading to late check-out, to any venue directions, definitely among the best of the best that may surprise any demanding guest. Aside of those wonderful people attending you wherever you move around the hotel, basically there are 3 more awesome things about hotel, the view of the city from my room 34008 (which by the way was only beaten by the 180° view from the open terrace at the 41th floor), then the more than good enough complimentary breakfast with a good selection of healthy choices, and the cherry on top was the complimentary food & beverages during the happy hour from Mondays to Thursdays, great hors d'oeuvres, wines and beer! If I have to say something not so good or better a recommendation for improvement about this hotel that would be the long waiting time to get one of the 3 lifts you may have to deal with, but If not in a rush; no problem at all. Congrats and thank you for the wonderful and joyful time I had during my stay. Ivan November 24, 2014
Rated 5 out of 5 by Perfect location in Downtown NY From the moment I entered the hotel the front desk staff, bellman and breakfast attendants were courteous and helpful. Everyone kept asking me how was my stay so far which made me feel like they really cared. Even the Manager Lynn Woods was there on a Sunday walking around greeting everyone in their breakfast room. I would certainly recommend this hotel to anyone who will be in the Manhattan area. November 24, 2014
Rated 3 out of 5 by Not great this time... I booked a room for myself and a potential client visiting the city with his wife. The client complained of a lack of hot water (very bad) and I suffered with a beeping noise from a cordless phone with a dying battery in another room. Normally a good hotel when I have stayed in the past. November 21, 2014
Rated 4 out of 5 by Very good room. Hotel needs work but still good. I don't go to NYC for the hotel. The dingy lobby is unimportant. The elevators can be difficult and occasionally time consuming. The room is comfortable and decent sized. It is equipped with a kitchenette complete with refrigerator and dishes/silverware, an excellent bed and shower and no bed bugs. The climate control (heater/AC) is old and noisy. The breakfast was OK. They didn't seem to replenish items within 40 min of closing. There is no recognition of platinum status whatsoever. I appreciate but don't expect upgrades (and didn't get one), but I do expect to be assigned the better rooms in the class I reserved (and again I didn't get one). I did get a good room rate on SPG.com and would choose this hotel again based on a good rate. November 19, 2014
Rated 3 out of 5 by Good Room; No Restaurant; No Bar After driving to New York in the rain I knew there was no valet parking but I was surprised and disappointed to have to go back out in the rain to find a meal and a beer. Probably my fault for assuming too much. November 19, 2014
Rated 4 out of 5 by Great location and friendly staff Highly recommend this NYC hotel that's perfectly located in midtown! November 16, 2014
Rated 5 out of 5 by very efficient mid town hotel like it - clean, efficient, good location. come here when others are just too pricey. November 15, 2014
Rated 5 out of 5 by Great central hotel Fantastic customer service with a hotel in a great central position for all the New York sites. November 15, 2014
Rated 4 out of 5 by The elevator never stops at my floor during peak hours It was quite time consuming taking the elevator in the morning which is ironic since elevators are supposed to save time traveling within a building. After waiting for 10 minutes where none of the three elevators stopped at my floor i decided to take the elevator going up to make sure that i can get down. All in, it took me more than 20 mins to get to breakfast on the 1st floor. Also, i was constantly awakened from my sleep by the sound of vehicles driving over the metal planks that were used to cover the street in from of the hotel which was under construction. The hotel windows were not completely sound-proof so i could hear the noise the entire night. There was no apology from the hotel about the inconvenience caused from the road construction. November 15, 2014
Rated 5 out of 5 by surprise wasn't sure what to expect when we got to the motel, but was very happy with the room and service November 14, 2014
Rated 4 out of 5 by Nice room Hotel Lobby reminds me of a youth hostel. Maybe because its a bit sterile. The rooms are nice - small but new/clean and updated. A complimentary bottle of water in the frig would be nice. Nice clean gym but the TV monitors on several of the machines were not working. Free breakfast is nice but was pretty crowded and again had a European youth hostel. Its a fine place to stay in NYC - good location in the middle of the city. November 14, 2014
Rated 3 out of 5 by Overall good, but a few problems Good location, kitchenette, free wifi and breakfast. The check out staff was very responsive when I mentioned the elevator issue, and explained that they were getting a new company to fix the problem. The front desk staff were very helpful. One gentleman even run to the next door to get smaller bills when they did not have enough to break a hundred. Problems: 1. asked for a quiet room and away from the elevator, but got a room right next to the elevator and hearing street noise. 2. The elevators did not stop at my floor for at least 15 minutes everyday. The front dest did not pick up the phone after my first call. 3. Some of the breakfast items were frequently out of supply. 4. Make sure to call house cleaning if you sign up the Green Choice program, even though they said they would come and clean the fourth day. November 13, 2014
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