Rated 4 out of 5 by MauiLover1 Great Location, Great Staff, Good Hotel
Very convenient location to everything you need. Port Authority, Subway, food, etc. It's far enough from the madness of Time Square but still close that you can get to in just a few minutes of walking. The staff was fantastic and extremely helpful.
The room was clean and the bed heavenly (as the name says). Best above all is that they used hardwood floors instead of carpets, a big plus! The kitchenette is really convenient and the fridge in the room (incl. freezer) was a great bonus.
The only downside of the hotel is the elevator system. I wasn't able to come up with a logic on how it operated but going down from anytime between 8am and 9:30am is a nightmare!
Other than that certainly worth the stay.
September 2, 2014
Rated 5 out of 5 by BillG56 The location and rooms were fantastic.
This was my first trip to New York City, and your hotel made the experience very memorable. The location was perfect, the rooms were very comfortable with "heavenly" beds, and your staff was tremendously welcoming.
I certainly will recommend your hotel in the future and plan on returning at some point in the future my self.
The only drawback was the wait time for the elevators, but still a great experience.
September 4, 2014
Rated 3 out of 5 by JohnnyGuitar Great location, facilities under-dimensioned
Price - Overall good price/quality ratio
Room - Spacious for 2 guests, but too tight if you bring two children, particularly limited space for clothes. Small cupboard, no drawers.
Dining - Breakfast was just ok, but dining room was far too small for the size of the hotel - problems finding a table in the morning
Other comments - Only 3 elevators for 40 floors with some 8 rooms per floor, resulting in unacceptable waiting times, particularly in busy hours (i.e. between 8 and 9am)
September 14, 2014
Rated 4 out of 5 by mjs30 Great room for NYC
The room was above average for New York - nicely done, good amenities. The location is great, and the staff were fine. Biggest complaint would be the elevators - very slow, and often there would be one in use by the staff, which left only two elevators to cover 30 stories. At one point I gave up on waiting and took the stairs.
September 15, 2014
Rated 5 out of 5 by MichaelK2014 A Very Nice Stay
This hotel is a bit off the beaten track for Times Square fans, but don't let the semi-shabby neighborhood put you off when it comes to staying at this very pleasant hotel. It really is close to everything, the staff is great, and the room was terrific.
September 15, 2014
Rated 2 out of 5 by ElDuque Bad experience
Elevators: Incredibly slow.
Rooms: Nicely updated, the kitchenette features are good and the style is modern.
Staff: Not very courteous in general (a few exceptions who were gracious).
In the end: After a couple of nights and days suffering the elevator delays, we decided to leave in the early evening for a better Starwood property, got dinged for that night's room and tax (understandable) AND an early departure fee (just chintzy) AND then got inappropriately charged for the following night. We will see if that gets refunded.
Would not recommend, will not stay again.
PS The rooftop bar is impossible to find.
September 7, 2014
Rated 5 out of 5 by dbxone great hotel !! great staff !!!
The element is an excellent hotel in the heart of New York. The staff is very efficient and friendly, very attentive to the customer! The rooms were clean and comfortable. I recommend it to everyone, hard to find better.
September 15, 2014
Rated 1 out of 5 by SPGtraveler2012 Failure on basic customer service
I travel frequently and stay almost exclusively at SPG properties. This was my first Element expereince, and I intend it to be my last. The hotel is branded as a business traveler's hotel and that it is not - it was a tourist mess. Trying to get coffee in the morning was similar to a cattle run due to terrible organization. Further the water went out not once, but twice in my two night stay and there was absolutely no pro-active management of the situation, rather they waited for guests to "notice" when they tried to turn on the water. Understanding that these things do happen, the level of customer service that came in response was absolutely unacceptable.
February 21, 2012