Element New York Times Square West

  • 311 West 39th Street,
  • Entre 8th et 9th Avenue
  • New York,
  • New York
  • 10018
  • États-Unis
  • Carte

Chambres et tarifs

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  • Pour des séjours de plus de 90 nuits, veuillez appeler le +(1) 866 539 3446.
  • Vous pouvez réserver un séjour jusqu’à 550 jours en avance.
  • Veuillez vérifier les dates.
1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 4 out of 5 by 1164 reviewers.
Rated 3 out of 5 by Hotel met our needs This hotel met our needs because of location but it did have issues. We went to check in after 5 pm and our room was not ready but they offered us another room but not as nice as the one we had booked or we could wait. We took the immediately available room because of exhaustion after a 9 hour flight. The other issue was the elevator system. While there were three elevators, there was generally a long wait because the elevator consistently skipped the floors we were on but did eventually stop for us. There must have been some kind of programming problem.. The good news was the room was a good size, the bed was comfortable and the breakfast was pretty good. The breakfast area was very busy but the staff did a good job keeping up (including what appeared to be a manager who pitched in and even cleaned tables). May 26, 2015
Rated 1 out of 5 by Like Sleeping on a Port Authority Bench This hotel is unfortunately one of the worst SPG properties in the portfolio. Check-in Staff is rude and abrupt. I asked about internet and was cut off with "I'm working on giving you the code." Platinum recognition is non-existent. I was given a room near the elevators on a low floor that was so noisy I heard every person walk by. I lived in NYC for years so I know what to expect. This was unacceptable. Room To join the chorus of outside noise, the air conditioner sounds like a popcorn popper. The noise from that is joined by the elevators and the people next door. Elevators Forget it if you need to get anywhere. The elevator wait times average 20-30 minutes if they come at all (twice I walked down after waiting 20+ minutes). I mentioned this to a manager and he said that they were weight controlled. It made no sense as they randomly stopped on floors. Breakfast I didn't even attempt to try any of the garbage that was being served. I think the quality is fine but the presentation and the people pawing at and voraciously grabbing for anything like it was grain dropped into a refugee camp was too much for me to stomach. Wi-Fi Slow to not working at all. I'm not sure why you need a password because it barely works. I checked out a day early because I couldn't stand another minute in the hotel. This is one thing that the hotel did right. The manager allowed me to leave this prison sentence early. I guess I was let out on good behavior. May 22, 2015
Rated 1 out of 5 by Perhaps one of the worst SPG property I've ever seen The lobby at breakfast looked like a refugee camp, with poor tourists clamoring for a place to sit and gnaw on their pastries and bagels. The place screams "crowded" from the moment you walk in. I found both the front desk and the manager to be indifferent. I would not stay here, ever, again, nor would I recommend it to any other business traveler. May 16, 2015
Rated 5 out of 5 by The Hotel was Great. This is a great place to stay for business travelers. You have the ability to be in time square with in three to four blocks. Penn station is only a hop and a skip away, your food options are endless with hells kitchen. The rooms are spacious and the bathrooms are well maintained. The staff is always gracious and thanks you every time you stay. I would defiantly return to this hotel in the future. May 14, 2015
Rated 3 out of 5 by Noisy and Slow This was the first time I try Element, and it was proved to be a disappointing experience. When I arrived, the lobby was full of people. I could understand this though, since it located at the Times Square and property looks old. However, after I checked in at the front desk, it took me almost 10 mins to wait for the elevator to come down. A 40-50 floor hotel with only two elevators working, are you kidding me??? Although I am a SPG Gold member, the room i was assigned was on 6th floor facing directly towards a construction site. I was waken up by the load saw noise at 7:00 a.m. and you can imagine how frustrated I felt for this when I just landed a 13 hours flight from Beijing. The air con was quite noisy too. It made a loud noise "bang" every few min so I had to shut it down, Fortunately the weather in early May was neither hot or cold so it felt fine in the room without the air con. I did not ask the staff for a room change since I only stayed in this hotel one evening, but, still, it was quite below my expectation. Breakfast just OK but don't expect it to be like Westin, Sheraton or Le Meridian. Staff was friendly. Room was clean though, and as a hotel apartment, there was a small kitchen so you can make easy food here. May 8, 2015
Rated 5 out of 5 by Love the NY Element My wife and I have stayed here several times and we love this hotel. The rooms are small, but bigger than a lot of rooms in the city, and they have refrigerators and the ability to cook should you so choose. However, the neighborhood is full of great places and they serve breakfast in the morning and cocktails/snacks in the afternoon so there is no need. We consider this hotel a great bargain. May 6, 2015
Rated 1 out of 5 by Service is shockingly poor Look elsewhere. The service at this hotel is rude and inattentive. They treat the customer as if they are doing them a favor in allowing them to stay. May 4, 2015
Rated 1 out of 5 by WORST CUSTOMER SERVICE EVER Not as advertised. Not a category 5, but rather a category 2. Rooms are very small. Bathroom was not cleaned when we arrived, nor the entire long weekend. Room was not swept or wiped down. Room type was not what was ordered. We requested to leave immediately, but were told by the front desk, "You may leave, but we will not refund your reservation in any way." The uncaring and unconcerned attitude of the staff, management and Starwood Customer Service was completely unexpected, since we have been Starwood members for 25 years. Very, very unhappy. Please note - the neighborhood is literally the slums of New York. May 4, 2015
  • 2015-05-28T19:50:26.238-05:00
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