Rated 1 out of 5 by Judy412 Worst Starwoods Hotel I have ever stayed in
When we checked in the desk clerk was not friendly and seemed to have an attitude. When we entered our room the floor was dirty. Looked like it had not been vacuumed at all. We were given another room and the television was broken. Could not be fixed for several hours. The second night we were there our air conditioner started to leak water and in the morning the floor including the rug was soaking wet. We were told that this happens a lot because the air conditioners freeze up. The free breakfast was like a cattle call. Long lines of people and no where to sit. This hotel has 40 floors and 3 small elevators. We were on the 36th floor and it could take 15 minutes to get an elevator and then along time to get to the lobby. i would never stay at this hotel again and would never recommend it to my friends. Very disappointing for a Starwoods property.
June 25, 2014
Rated 4 out of 5 by Zacc Great Hotel but uncomfortable bed
Fantastic hotel, great location, friendly staff. Overall we had a great stay and will return. Only sore point is the bed comfort and elevator service at breakfast rush hours. The bed was not of the quality I expect from Westin or a Starwood property. It was quite hard and you could feel the sides.The hotel has 3 elevators and under normal ciircumstances this is sufficient however during breakfast either you wait 10-15 minutes (really) for an elevator or you take the stairs....I suggest they lengthen the breakfast hours to spread out the rush. 9:30am week and 10am weekend is too early for people on holiday.
July 22, 2014
Rated 2 out of 5 by NKPC This hotel needs better maintenance and a focus on the customers.
We've been coming to this hotel three years in a row now from Seoul. For our family, the rooms with the mini kitchen is perfect. We do prepare a lot of meals due to kid's needs. Also, the daily complimentary breakfast and Happy Hour w wine, beer and food is really a nice touch. The complimentary hotel bikes have been a great treat when I've used it to tour around the city. Very doable! Though on this trip, the bikes never came out for use. What happened?
But....the hotel has certainly seemed to have let its guard down.
At the entrance, I see no one sweeping the curb and sidewalk. It is dirty and trash ridden. The hotels down the street has a guy hosing down their entrance area daily. The outdoor entry area seems to be perpetually occupied by large bins of laundry in or out - unsightly and annoying. There's a " No Smoking within 20 feet of Entrance" sign and our family seems to be wading through blue smoke to get to the front door. Nasty and illegal. Shows the hotel front desk is not paying attention.
The rooms....nice design, always thought so, but they are showing wear and tear and the hotel seems to always be falling behind, last year we switched rooms because the wall socket seemed to be damaged and appeared unsafe. This year, we switched rooms as our door would not lock. Otherwise, the rooms are neatly appointed and well designed for this market.
The constant complaint and grumble you hear in the lobby and the elevators is just how long you have to wait to get on one. About 440 rooms over 40 floors with three passenger/freight elevators?! - that's really a bad design. It may have given Starwood extra revenue for the rooms they crammed in per floor, but it annoys the guests to no end. As we were on the elevator the last day, we met a nice lady from Australia who said she was so annoyed by the elevators that she would never come back to this hotel.
The service is ok. Most of the people should not be in the hospitality business. I do not think they were trained to Starwood standards. It's disconcerting. Upper management should really take note of this.
In the end, the hotel has great ideas but is now falling short on follow through. You get the sense that the idea of an "Elements Times Square Hotel" looked great on paper between the suits at corporate but is falling short at the frontline due to lax management and lack of standards.
I hope they shape up because this hotel deserves better.
July 7, 2014
Rated 5 out of 5 by Shell27 It met all our needs.
Great location and service. The breakfasts were ideal and the free wifi was perfect. Rooms are small but we spent very little time in the room. The rooms were very clean, modern and comfortable.
July 24, 2014
Rated 3 out of 5 by jeju6575 A little disappointed...
The room was very nicely furnished but was super small. We had a water leak in our shower the whole time we were there where the water leaked out of the shower and covered the floor with water. Although maintenance was prompt and arrived quickly to remedy the problem, the problem wasn't fixed and housekeeping never came up to clean up the water, so maintenance came back to do the clean up and we threw towels down the other times. But the hotel was nice and front desk staff was super friendly and accommodating.
July 21, 2014
Rated 5 out of 5 by Summer51 More than we expected!
The front lady was very friendly and helpful. The room was clean and bed was SO comfortable. The breakfast was more than we expected. We stayed over for the weekend and the place was quite full. There are 3 elevators but we had to use stairs for a few times. That is the only thing we didn't like much. Over all, we loved this hotel!
July 22, 2014
Rated 5 out of 5 by helen88 tartar
good clean hotel. Elevator need improvement
July 22, 2014
Rated 1 out of 5 by Matand Excellant location
The Element is around the corner from transportation(bus terminals & subways)Located on a side street rather than major avenue ,although 39 st. was active it was not as noisy and active as 7th or 8th ave.. The view from the roof top was fantastic.Lastly but perhaps one of most important pluses was the availability of breakfast in the building at no charge including N.Y. bagels and fresh fruit..
July 21, 2014