Rated 5 out of 5 by Wilphne A Marvelous Way to spend our Special Day
My partner and I chose W Hotel to celebrate our anniversary. And what better way to start our stay than to hear of the complimentary upgrade of our Away Room booking to the Marvelous Suite!
Needless to say, the view from the room took our breath away and the lady was happily snapping photos even before unpacking.
All in all, the room was great. The only thing was that the shower was not very warm compared to the bathtub. But it just gives us more reason to enjoy the tub.
Thank you for the wonderful experience and we cannot wait to go back to W Hotel.
(Another feedback unrelated to the room: it was a bit difficult to walk down the stairs to SKIRT from Level 2 for our dinner as the lady was in heels. Entrance from Level 1 seems to be closed. Maybe I missed an easier way to go down.)
May 28, 2013
Rated 5 out of 5 by Kylie Excellent all around
A great hotel for a more relaxing stay in Singapore. The Sentosa location has both its advantages and disadvantages. The advantages are the beautiful surroundings and the extremely peaceful location. The disadvatages are the distance from the City and the time needed to wait for taxis plus the additional costs on the fare. However, as long as you dont need to travel backwards and forwards every day the upsides of the location massively outweigh the downsides.
May 28, 2013
Rated 2 out of 5 by tokkimommy Staff not professional and room not very pleasant
I stayed at this hotel one night on may 25th.
It was a long weekend in singapore so it was fully booked according to the staff.
As a result, the service was very poor, nothing like the W standards that i used to know
check in was 3pm but the staff says the room is still occupied and they would try their best to get the room asap but he didnt give me any time target. then, when i said that i would like an upgrade if i have to wait with no time target, the staff goes back and gets the room for us. which proves that he did not try his best to get us a room but was just testing us
also, it took their staff almost an hour to deliver our suitcase to the room
lastly, the bed sheets didnt smell good... kinda smelled like old laundry
the hotel staff kept saying they are so busy so occupied but honestly when you pay more than 400 sgd for one night... the customers dont really care but they just want to be treated properly
May 27, 2013
Rated 5 out of 5 by Ryan Personal Attention
The staff at the hotel went above and beyond to make my stay more enjoyable. It was a busy Holiday weekend yet the staff was able to make me feel like they were there for just me. Each time I entered the hotel, they welcomed me back by name. I had a little present in my room each night with a letter from the GM. It made me feel like I was Platinum again. My flight from Singapore was extremely late, again no problem, late checkout was provided. Thank you for an amazing stay. The restaurants, Skirt and Kitchen Table were both excellent! I must mention that this hotel is more family oriented than the typical W Hotel. Will definitely be bringing future little ones here.
May 26, 2013
Rated 5 out of 5 by Jiggee W Singapore Rocks!
Overall I had a blast! Staff were courteous, settings were just as expected, cool factor personified!
May 22, 2013
Rated 5 out of 5 by AlvinP Great Stay
I stayed over at W over the weekend for the experience and to grant my friend his birthday wish. I am amazed by the room set up and its bold design and modern feel. The rooms were hi-tech, modern decor, great and most importantly clean. I was impressed by the services provided. I had stayed over at some of the local hotels and this proved to be the best experience ever. Perhaps the location and sea facing plays a great part. I did feel that I am out of country feeling. Stress free! Great feeling!
The large pool with floats provided gave us a great and fun time at the pool. I had the chance to upgrade from Wow Suite to Marvellous Suite as there was some fault with the bathtub. To me that was a great service recovery move and the Service Manager was insistence on the offer despite that I was ok with it. Impressed!!! I would be back again for sure.
May 21, 2013
Rated 5 out of 5 by Jessicalogy Good value and great stay
The price is really worth it. I stayed at wonderful room and it comes with a big bathroom with superb amenities. The bed was big and comfy! Bose sound system was the best . We also had two cocktails at woobar. The facilities were well maintained with class and the swimming pool was heated :) breakfast was fresh and selection was wide . Totally enjoyed My stay and also the friendly staff!
May 21, 2013
Rated 3 out of 5 by TCSIN Services should be improved
The schedule of shuttle bus should be improved.
There is no shuttle bus for round trip to Water Front Station. Then the guest can take the mono rail to Harbour Front for shopping or transit by MRT.
I am appreciated of your Welcome Desk Manager. She has a quick response for my request. Thanks.
May 20, 2013
Rated 5 out of 5 by John Disappointed
There needs to be much better and organized service to collect your guests from RW/ universal studios part of sentosa. Visiting this area is a major drawcard for your guests coming to the hotel and the current arrangements are terrible. I was even told by a staff member that I couldn't get on the hotel shuttle bus at the Festive Hotel drop off point - it was only for dropping guests off and I needed to go to Vivocity!! Really disappointing, hope you can sort this out. Otherwise I would like to return some day. John
May 20, 2013
Rated 5 out of 5 by Wonderboy WONDERFUL Experience
Excellent Service throughout my stay. All the staffs were always smiling to us. Very approachable. The hotel is so beuatiful with the lightlings especially at night. It made me feel like i'm overseas! Pool is fantastic!
There are some delay during the check in. Although i requested for early check in, the room was not ready. i would suggest that there could have more check in counters during the check in period to avoid delay in future.
i will like to be back again in the near future! Please notify me if there is any good offer coming!
May 20, 2013
Rated 5 out of 5 by Stefan Great Hotel
This was my second stay in W Sentosa. Just like the first time, I had a very good experience. The Hotel is one of the best I ever stayed at. It has a somewhat different style and image than most other 5 star hotels. Very modern, trendy and fashionable. Rooms are nicely decorated and very comfortable. The pool area is great and the Gym is the best hotel gym I ever saw. Breakfast is top class. Of course the hotel is expensive, both room charges and food and beverages, but if you are prepared to pay for class and quality, this is a great choice. Also worth mentioning is the location. Sentosa Cove is a remarkable place which enhances the experience of the hotel stay. Only negative is the food menus. A bit too pricy and I think there could be a few more choices available at a more moderate price level, which would be desired e.g. when having a quick lunch by the pool or even in your room.
May 20, 2013
Rated 5 out of 5 by dela a nice HIP hotel. so HOT design!
a hip contemporary hotel, suitable for young adult, until elderly people with a young spirit. Kids also can have fun.
the aura is energetic things! Nice!
May 15, 2013
Rated 4 out of 5 by CY1621 Wonderful SPA
Your SPA colleagues really WOW me!
May 14, 2013
Rated 5 out of 5 by Charlotte A memorable stay
We booked three rooms for 2 nights to celebrate Mother's Day. My mom, and our children, 3 generations were celebrating this special weekend at W Hotel was an excellent choice, we enjoyed the scent and sight of the hotel, the facilities and ambience were great. The breakfast spread was so good and it changes the menu in the few days we were there. The snacks at the Woo Bar have a nice twist such as fish and chips. I can't get over it.
The location is a plus. The tranquility, the busy yet not over crowded Quayside Isle was a tasteful place to visit yet and again. We truly enjoyed ourselves and will definitely come back for more staycation.
May 13, 2013
Rated 5 out of 5 by EOne Luxurious Hotel
I am very impressed about this hotel where this hotel has a spacious bed including its great entertainment system. It's rock!!! It is really beyond my expectation.
I like the friendliness of the staff and they are kind and very prompt to attend and provide assistance when I really need their help. They really know how to provide the excellent service to the guests without any prompting. They are really professional.
My family and I really enjoyed staying in this hotel. Thank you and we are sure to be back again!
May 11, 2013
Rated 5 out of 5 by Miguel16 This hotel has the most wonderful spa facilities
The hotel has a superb spa.
I really do enjoyed the service while staying there, however the staff should introduce more how to activate those function and should have explain a little more on those equipment .
May 10, 2013
Rated 3 out of 5 by Scott72 Style over subtance
New hotel that isnt quite finished... still some small building works going on.
The hotel was clearly designed by many people at the same time and loads of the styles totally conflict with each other... There is no one theme that runs constantly throughout the hotel, or even in any room!
In the room - the TV / Sound system is bewildering. As someone who is relative up-to-date on technology, I found the interfaces very confusing - especially having 3 remote controls. Otherwise, room was fine. (note "fine - not "good"!!!)
This is a 5 star hotel - no doubt - but the confused nature of the hotel, the need to get a taxi everywhere and the high price for no added value in comparison to many other 5 star hotels in Singapore means I am highly unlikely to stay here again.
May 6, 2013
Rated 5 out of 5 by Glenn Impressive ambience. Excellent place for relaxation.
The room was exceptionally impressive, comes with first class sound and TV. system.
I love the bed, if only the pillow is more firm, I would have a wonderful sleep.
The views outside the room at facing the yachts parking, making it so pleasing to look at.
May 5, 2013
Rated 3 out of 5 by ehui chic hotel but lack some finesse
good news first, the complimentary WIFI is excellent in terms of coverage, connectivity, and speed, 2 thumbs up
bathroom: looks good, but when it comes to actually using it, no so good
- there is a nail end sticking up from the carpet so whenever you walk over it bare feet it hurts
- the face mirror is set too low on the table top but there is no chair in the toilet to sit on and the light is not bright enough to allow you to go through the facial details
-the toilet ceiling is kind of spooky and comes on off all by itself without any motion in the toilet
room: the 2 remotes require some intelligence to get them to work, but once sorted out the sound quality is the best I have experienced
-lighting is fun to fiddle with but may be annoying at times when you want a specific light to come on
breakfast: good variety but prefers more fruits and vegs. the layout is rather chaotic so you have to find your way through to get what you want
check in and check out: staff not very proficient
that's about it
April 28, 2013
Rated 5 out of 5 by Mikigal What a perfect hotel stay!
My friends, daughter and I enjoyed the lovely stay. Such a great hotel. Love the mood lightings! Absolutely beautiful! The pool is excellent! I hope I could have stayed for more days. Other lounge areas are so stylish! Superb!
I knocked on the bed ledge and caused lots of bruises. Be careful!
April 28, 2013
Rated 5 out of 5 by JWan Bring Hip And Happening
An Amazing Energy flow on it evening of saturday during my stay, Too Bad my child was with me... If not it would have been an amazing night.
April 23, 2013
Rated 4 out of 5 by dada W Signapore makes me relax.
The design of room is fantastic. The overall layout inside the room really great.
Thanks for holding the room for me as my flight landrd singapore after midnight.
April 22, 2013
Rated 5 out of 5 by zac29sg Posh Hotel and Classy
Stay 1 night in the spectacular room facing the Yacht area. View was tremendous and the pool was so posh. Would definitely come here again and to enjoy the hotel
April 22, 2013
Rated 4 out of 5 by stacayer Staycation
Booked a room here for a friend's bachelorette party and the hotel was welcoming - we had a complimentary cake plus a hand-written card for the bride to be. That was really nice.
Checking in was quite seamless but there were quite a few people waiting around. For a hotel like W, I'd have expected drinks served while waiting for the check in especially since we had to wait a while for our turn. Nope, no welcome drinks though there was a counter with drinks which you could help yourself. Not really what I had expected of W.
The room was nice, at that price I wouldn't expect any lesser but it could be cleaner. The furniture is dusty.... and the sliding glass door of the shower cubicle doesnt close properly which means... the dry area will get a little wet. The bed was awesome, no matter how frequent your companion toss and turn, you wouldn't have an idea. Breakfast at the Kitchen Table was nice since it's free with the room. But if you have to pay $48 ++ for this, I think you can happily skip it and head to the numerous restaurants at sentosa cove.
Getting there can be tricky if you don't drive. There's a shuttle that's handy and you can always call a cab I guess.
It's still a nice play for a staycay! I wouldn't mind trying the away room or suites if they were not that pricey.
April 22, 2013
Rated 5 out of 5 by gardenstls Funky but music too noisy
This is an amazing place to stay. A great aesthetic design experience.
One area that needs attention is the over-loud music in the lobby and around the pool. The noise is beyond conversation acceptance level and distracting. I felt the bass noise levels were unsafe for guests and staff.
April 21, 2013
Rated 4 out of 5 by Bianco Great location & food but needs Improvement!!
Quick stay for birthday celebration, impressed by the great food @ The Kitchen Table.
Hotel with lovely, warm welcoming staff at the Entrance & Front Desk.
Received a birthday cake (even a day after bday) also impressed by the cake!!
Very delicious yummy mousse cake from W Team. BUT Housekeeping needs improvement - for turndown service 2 bottle of water and glasses, missing 1 bottle and 2 glasses, blanket left on sofa unfold, for cleaning Front Desk claiming starts from 3pm not from the morning, after cleaning no refill on some of the amenities.
April 19, 2013
Rated 4 out of 5 by Azzz this hotel is great for couples
this is 1 hotel which i honestly feel it should be a 6 stars hotel instead of 5, unlike the other starwood hotels i stayed in previously, the design n comfort of this place is breathtaking! Its an ideal getaway spot for couples especially as they even have the different lighting for the rooms to get into diff mood. Friendly staffs and fast services as well. On top on all this, you get to enjoy their complimentary top graded suana n jacuzzi for stay-in guest.The gym and pool is also opened for 24 hrs which you can swim at any time of the day (praying it's not raining of cos :D) I will strongly recommend this hotel to all my friends and needless to say, my next visit to W is already confirmed on June. The Only negative comment i can have for his hotel is the pathetic range of vegetarian food you do offer. especially asian delights and i was told that i couldn't just order the asian food, same pricing but removing the meat and add vegetables instead. Its totally disappointing, but overall i'll still give a thumbsup to this hotel's comfort.
April 17, 2013
Rated 1 out of 5 by Lawton829 BAD SERVICE
No shuttle bus/ Far away from centre/ No taxi/ stubborn service/ No public transportation/ Nobody knows where is the hotel even taxi driver/ No changing room for swimming pool/ Wet bar inside the pool is closed everyday. Very bad experience... Will never be back
April 16, 2013
Rated 5 out of 5 by Carol Great hotel for a getaway & family staycation
I booked this hotel for celebrating my daughter's birthday, and we had a wonderful and memorable stay at W Singapore - Sentosa Cove. It could be even better if there are more shops and recreation activities in the vicinity on top of the hotel facilities (wonderful pool and gym though)
April 15, 2013
Rated 5 out of 5 by Bunnchen We loved the W Life!
After hearing so many first hand experiences from friends who stayed at W hotel for a staycation, I was convinced that spending my anniversary will be no doubt at W Singapore. And they did not disappoint us! From the funky designs, to the interesting descriptions and copies of the materials and amenities in the room, everything was entertaining. We loved how the lights are played in the room when you choose flirt, home, escape and hello. We also loved the location! Our balcony overlooks the dock. Speechless! Every penny was worth it! Thank you to W team for making our anniversary memorable. I have already recommended it to a couple of friends and will continue recommending it!
April 15, 2013