Rated 5 out of 5 by phtan821 WOW! WONDERFUL! W Semtosa has amazed us!!!
I have booked W Sentosa to celebrate my wife 31st birthday and traveled with our 8-month-old baby. We were warmly-welcomed by the W insiders, reception, concierge, housekeeping and many more. What surprised us further is due to our SPG status and hotel is running full-house, they have further upgraded our room to next higher tier as part of the birthday sweet-surprise. Our birthday celebration surprise didn't stop at the hotel lobby, the simple balloon decoration and greeting card are warmed my wife hearts. The simple cocktails and birthday offered by the Woobar added more spice on our birthday celebration mood. We enjoyed the facilities very much, from the pool, restaurant to spa facilities are just simply stunning.
July 23, 2016
Rated 5 out of 5 by Vrdnx17 I love the pooool
Room is excellent. Specially the pool. Check it out, I guarantee you wont regret. Amazing experience!
June 27, 2016
Rated 5 out of 5 by Eve09 Good service, great ambience
The hotel staff at W Singapore - Sentosa Cove were friendly and helpful. A small surprise was prepared for us and it made our stay very memorable. The hotel is tucked away in an upmarket location, away from the hustle & bustle of citylife, thus it's great for a getaway. Been here last year for our wedding and the experience was even more wonderful this year. Highly recommended!
June 12, 2016
Rated 4 out of 5 by Syafiq Not worth paying for breakfast
Myself and my friends getting chased out of the pool was resolved by Martin. He was kind enough to make amends and quickly handled the situation before my friends escalated it. Wifi was terrible, faced intermittent disconnections in the room. bellboys were commenting about other guests infront of us and we understood them. Breakfast was horrible, limited choices, staff didn't greet guest, only the manager did. Even when requested for water staff could even comment after this you can refill it yourself. Food at skirt was neglected and replenished at a VERY SLOW pace.
June 6, 2016
Rated 5 out of 5 by nicknamestaken Great Hotel with everything
Just checked in to another Starwood property and as compared,W hotel beats them in any way possible. From the amenities in the room,to the staff friendliness to the equipment and size of the gym! If I had a choice,I would choose to go back to W again!
May 29, 2016
Rated 5 out of 5 by toddml Great Platinum Recognition / Service
First stay at this property and recieved a very nice suite upgrade. There was a technical issue with the suite on the first night which could not easily be resolved so the next day were moved to an even better suite as way as apology for the issues and havign to move. Great customer service in my book and a great way to make a guest feel valued.
The bar and restuarants were both good, brunch is superb and is a must. Found breakfast to be excellent also although at the evening not quite convinced the food was worth the money, still very nice though!
Staff were all very friendly and helpful, checkin was easy and will definatly stay again next time in Singapore!
May 24, 2016
Rated 5 out of 5 by RSharpeF A last hurrah in Singapore
Overall, my family and I had a restive stay. We particularly appreciated the hospitality and openness of W team member, Sharon. She was attentive not only to my wife and I, but more importantly, my children. She was gracious and even provided us with a framed photograph of my family. It was the optimum gift and reminder of our last days in Singapore after five years of living there. Thank you to the W Hotel Sentosa and especially thank you to Sharon!
May 16, 2016
Rated 5 out of 5 by JunJP Great hotel great staff
Dear Mr Fabregoul, you have such a great team and they really strive to deliver the best level of service to your guests. From The personalised email sent by Isabel from welcome team, the warm welcome we received from the check in lady (sorry didn't get her name), the personalised meet and greet service from Sharon of guest relations, the friendly check out (sorry also didn't catch the lady's name), the super helpful bell/valet gentlemen (they are great staff and also have high level of photography skill:) ) upon our departure, all of them are fantastic!
Room is flawless and super cool, we had buffet breakfast and a la Carte lunch at the kitchen table and both were good, love the amenities (balloon and two little ducks) too!
Last but not least, thank you Sharon for the personalised Mother's Day farewell gift, it was perfect and made our stay very memorable! We really appreciate it! Will definitely come back again and refommend the hotel to everyone!
May 8, 2016