The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.8 out of 5 by 77 reviewers.
Rated 4 out of 5 by Excellent hotel i so want to give this hotel five stars, however we did encounter a few issues that should not happen for an upper leauge spg hotel: 1. Spg platinum breakfast wss not in compliance with the spg rules. 15 usd per person did not cover a continental breakfast. Restaurant manager invited to a discussion, but did not see the problem. Submitted a complaint after check out, and the hotel admitted the fault and promised to change their policy. 2.pool attendants could be a bit more helpful setting up the chairs, bring towels etc. 3. Plumbing was somewhat noisy as I could clearly hear neighbours take a shower and toilets flush. Ready for some remodelling? And who needs that fax machine in the suite? Besides those issues, everything was perfect and the spg platinum fantastic. September 15, 2015
Rated 5 out of 5 by Get ready to be spoiled My husband and I went to The Canyon Suites to celebrate a milestone birthday. It seemed like everyone at The Canyon Suites was in on a surprise party for me, though I know this is how they treat every guest. It started at the entry gate to the Phoenician where the guard called me by name and wished me happy birthday. Then the valet, then the concierge who gave us a tour of the facility and a welcoming snack box. Our room was spacious and comfortable with a view of the pool and the mountain. We were contacted in advance of our arrival by an "ambassador" asking if there's any treat we might enjoy, and we asked for a fruit/cheese plate. They had to make several delivery attempts because we were out of the room but they kept persisting and we appreciated their efforts! Fresh coffee in a silver pot in the morning with a newspaper, delightful. We also enjoyed the pool and a massage at the spa (ask for Debbie!). Dinner at Il Terrazo was another fabulous experience, again personalized with a birthday dessert with my name. This is 5-diamond, 5-star service. Heaven on earth. June 19, 2015
Rated 5 out of 5 by On a scale of 1 to 10 this hotel is a 20 To say my expectations were exceeded would be a dramatic understatement. I am a global 9 year Platinum member of Starwood and have stayed at hotels around the globe (US, Japan, Europe, Korea, India, Australia) and never before have I experienced at a SPG hotel the level of personal attention and care as at the Canyon Suites Phoenician. And the exception experience was across the board everywhere I went during my stay, from the ambassador staff at the front desk handling personal needs to the spa staff and dining staff. It was all extraordinary and exceptional. The purpose of our trip was to celebrate a 15 year wedding anniversary and the Phoenician team were a key part of making it a relaxing special occasion for us. Our plans were to hike Camelback mountain, experience some of the fine cuisine in Phoenix, relax at the spa, play some tennis and sit poolside and enjoy the stunning property views. The Phoenician staff orchestrated the symphony of these activities on our behalf, knowing just the right notes to play and with such precision we barely needed to lift a finger during the entire vacation stay. The ambassador staff seamlessly arranged for our transportation, called ahead to restaurants, provided us with backpacks for the hike, alerted us when the evening wine tasting events had started so we could speak with Arizona’s only master sommelier who guides guests expertly through the food and wine pairings. Kayla, DaNae and Manuel are incredible and the bottom line this amazing staff ensured every moment we had at the property was ours to enjoy. We were also able to walk the impeccable grounds of the hotel from the stunning cactus trail to the orchid garden, the grounds are impeccably kept as another strong testament to the hotel and its grounds staff. In conclusion our experience at the Canyon Suites Phoenician was presidential world class, and all the guests we spoke to during our visit shared the same view that this hotel stands heads tall above the rest of the starwood pack. I do urge anyone who has the potential chance to stay at this hotel to please reserve it and allow yourself to experience what we felt as an amazing beautiful relaxing getaway. June 13, 2015
Rated 5 out of 5 by Fantastic Resort My husband and I recently spent 4 nights at this resort and we could not have been more pleased. The service and accommodations are amazing! We absolutely will stay here again and recommend this resort to family and friends. Thank you, Canyon Suites, for a wonderful getaway! February 23, 2015
Rated 5 out of 5 by 5 star service The service was outstanding at the Canyon Suites. I did feel the Spa needed an update and was over priced. November 10, 2014
Rated 4 out of 5 by Stellar Getaway (Starwood) This was our 2nd visit to Canyon Suites at the Phoenician. It's an exquisite resort with beautiful grounds and a stunning sculpture collection. We love the privacy of the CS pool and the walk to the main lodge past the cactus gardens. There was always a constant covey of hovering ambassadors in the lobby and tending the door and valet stand. They were great about making or changing reservations and promptly bringing our car around. This was in stark contrast to the tardiness of the housekeeping services. On our last full day at CS, despite specifically requesting that our room be serviced at 10AM and again at noon, we had to phone a third time but our room was not cleaned until after 3PM --so we essentially had to wade through the mess of an untended room the entire day. This happened to a lesser extreme on two other days, of our 4-day stay. Why pay $$$ for a fancy suite when it looks shabby all day? Another tip, avoid the chicken caesar salad from poolside dining. Three of us ordered it and regretted it. Uninspired at best. Improving housekeeping services and food quality would make CS worthy of its gorgeous site at the base of Camelback Mountain. November 3, 2014
Rated 5 out of 5 by Best staff ever What a great place!! the staff is incredible and very accommodating. it was a special weekend for my wife an I and they went above and beyond to make it a very memorable occasion. October 27, 2014
Rated 5 out of 5 by The hotel has great features. Employees attentive to your needs. Grounds are impeccably manicured. Hotel facilities are clean and well appointed. October 18, 2014
Rated 5 out of 5 by The value was received My wife and myself have stayed in 5 star properties all over the world and were very pleased to have this quality of resort/hotel within a days drive. The value is there and everyone worked as hard as they could to make our stay a good experience. September 13, 2014
Rated 5 out of 5 by Treasure We have stayed in 5 Star resorts all over the world and are pleased your resort is within a days drive...Bernard August 20, 2014
Rated 5 out of 5 by Madden Experience We were there as part of a retreat with work. It was a fabulous luxurious experience. Service, food and amenities were five star***** all around. We would definitely stay there again (albeit in cooler weather) and highly recommend The Phoenician. In my view, there is no comparing the aesthetically pleasing design of this hotel with any other in Arizona. It is also very close to Scottsdale Fashion Square, a world-renown shopping venue. August 11, 2014
Rated 5 out of 5 by Drinks at Thirsty Camel We ordered two Ketel One Vodka/Rocks. Truly very "small" amount of vodka. While the drinks were complimentary, that wasn't known when ordered, so apparently this is now the standard size drink -- 4/5 sips and gone. August 2, 2014
Rated 5 out of 5 by Outstanding as always We come back every year for 12 days. Ultimate luxury and customer service! July 31, 2014
Rated 1 out of 5 by Another great experience This stay exceeded my expectations. The entire experience was one that I'll never forget. Great staff and always attentative to every detail. July 19, 2014
Rated 5 out of 5 by Excellent Hotel - Exceeded Expectations From being greeting when we pulled up, to check out, every minute of our stay at the Canyon Suites in Phoenix was wonderful! All the staff was incredibly pleasant, accommodating and all around terrific! Big thank you to Alex, our main representative. Alex made sure every detail of our visit was perfect - she was just great! We can't wait to go back and stay again. Thank you!!! July 16, 2014
Rated 5 out of 5 by beautiful setting great service and beautiful setting July 16, 2014
Rated 5 out of 5 by Resort provided for a great desert get-a-way My wife and I chose this resort as a mini vacation get-a-way and we're glad that we chose this particular resort, versus the many others that we researched. All of the staff went out of their way to make the stay very enjoyable and the friendliness of everybody that we encountered was phenomenal. Any staff member that we approached to ask a question or if we were looking for something in particular, stopped and just took care of us right then and there without hesitation. We elected to do alot of walking in between the different spots of the resort because we wanted the exercise & wanted to look at the landscape but any staff member that was on a golf cart would stop and offer us rides. The night time turn down service was a very nice touch. Our room was very relaxing to retire into at night. Ice bucket fully filled, classical music on the radio, water and ice by the bedside along with foot mats and slippers. All very nice touches. We had room service delivered to us for breakfast on two different mornings and breakfast was delivered on time, if not a little early and was delivered fresh and hot each time. Staff members whom delivered breakfast went out of there way to make sure that everything was set up perfectly. Everything about the stay was impeccable! July 14, 2014
Rated 5 out of 5 by Amazing We must thank Amanda for her excellent work setting up for our stay. Damian was very responsive and courteous in handling our varied needs for assistance and transportation. Greg was a delight and wonderfully educational at wine time. My wife and I were VERY pleased with our whole anniversary experience and look forward to our next stay. Mark and Sabrina July 9, 2014
Rated 5 out of 5 by Best service ever The hotel itself was in wonderful condition and very comfortable with great food, but the staff was what made it over the top. Rarely have I experienced such attention, courtesy, and customer service as I did at the Canyon Suites. First class all the way. We will be back! July 7, 2014
Rated 5 out of 5 by Birthday Celebration Weekend I booked a King room at the Canyon Suites for a weekend in June to celebrate my husband's 40th birthday. The week prior to our check-in, I was contacted by an Ambassador, Amanda, welcoming us and to discuss our arrival. She brought up my husband's birthday, offering to make any reservations we would need (restaurants, spa, golf, etc.), and even asked what amenities she could provide in our room to make our arrival even more special. I corresponded multiple times with Amanda, and she was more than a pleasure to work with. Needless to say, we were really looking forward to our weekend! Upon arriving at the grounds, we checked in with the staff at the gate house, and she immediately wished my husband a happy birthday. We were directed to the Canyon Suites, and when we pulled up, were again greeted by very friendly valet/bellman staff. They knew exactly who we were, and just went out of their way to make us feel welcome. We sat with Alex, another Ambassador, as we checked in, and she was just as friendly and amazing as Amanda. She then informed us that we had been upgraded to a suite - we were thrilled! Alex told us all about the amenities, guided us on a "map tour" of the grounds, and even escorted us to our beautiful, clean, and spacious suite, where they had handmade chocolates waiting for us. They had also ensured that the mini refrigerator (I am expecting, and need to keep juice on hand) I had requested was already set up. We had an appointment for a couples massage (that Amanda had coordinated) at the spa that afternoon, and Alex informed us that they had a car that could take us there and back. Perfect! The spa was incredible, and when we came back to the suite there was a bucket of chilled local beers for my husband and a basket of salty snacks for me waiting. Needless to say the rest of the weekend was amazing - we even extended our stay for a third night! Some other highlights included a romantic and fantastic dinner at J&G Steakhouse, a relaxing and luxurious day by the pool with friends that we had join us as our guests, complete with complimentary ice cream and frozen treats, the best in-room dining I have ever had (we did breakfast our first morning, and dinner our last night), the immaculate accommodations, and the Hour of Joy every day in the lobby at 4pm, with hor d'oeuvres and wine. I also just have to mention some of the amazing staff - Amanda and Alex, mentioned above, Patrick from valet, Ben at the pool, and Christina in housekeeping. Every single person we interacted with at the resort was amazing, and those above just went out of their way a number of times for us. I couldn't have picked a better way to celebrate my husband's birthday, and we are already planning our next trip back! June 24, 2014
Rated 5 out of 5 by Great place for Anniversary This was a wonderful place for my wife and I to spend our 10th anniversary with each other. Great location! Wonderful views! Couldn't have asked for anything better. June 24, 2014
Rated 5 out of 5 by The hotel staff is amazing. We decided to stay here to celebrate our 38th Wedding Anniversary. The hotel and staff were exceptional from check in to check out. Our room was upgraded and we were sent complimentary champagne and chocolate covered strawberries to help us celebrate our anniversary. Customer service is excellent. June 7, 2014
Rated 5 out of 5 by Great experience at Canyon Suites The service and staff focus at the Canyon Suites makes it impossible to not have a great stay. Can't wait o go back! May 19, 2014
Rated 5 out of 5 by Consistancey keeps us coming back This was the fourth time my wife and I stayed at The Canyon Suites. The hotel is beautiful, the grounds are fantasic and the staff excells in service. The resort is located minutes from fine restaurants, shopping and entertainment. May 11, 2014
Rated 5 out of 5 by Unbelievable service From the moment we arrived we were wowed by the service and attention from the staff. Everything about this resort was amazing but the service was by far the most special feature. May 5, 2014
Rated 5 out of 5 by not sure if it can get better Amazing stay for our anniversary. Everyone on staff was welcoming and most accommodating. Suite was wonderful, service was incredible. Room service and restaurants were each better than the next. Golf was fun, service in the pro shop and on the course was tops. Greeted by name, with a smile every where we went. It does not get better than this. April 16, 2014
Rated 5 out of 5 by 5Star Retreat from Midwest winter/ spring I have been coming to the Phoenican for many years when I lived in Surprise, Arizona. We always had Mother's Day, Easter and Anniversaries with you. Then I moved away from Arizona, and the best part is that is when I come back to Phoenix I get to stay at the hotel now. My son and I got to see the Blood Orange Lunar eclipse from our windows! The pool was fab. And the evening we spent munching and sipping at 10:00 at the Thristy Camel was just plain Awesome! Thank You for making our stay so memorable for both of us April 16, 2014
Rated 4 out of 5 by beautiful, quiet and great location From the valet greeting us to Megan at the front desk - they made us feel special from the moment we arrived. Other than a "hiccup" in service at the thirsty camel for dinner and someone smoking in their room a few doors down, our stay was perfect! April 1, 2014
Rated 5 out of 5 by Exceptional, Luxurious Visit We have stayed at the Phoenician for over 10 years. This year, we decided to stay at the Canyon Suites at the Phoenician. The room was beautiful, the service was exceptional and the overall experience was pure luxury. We spent the majority of our days at the Canyon Suites pool...which was outstanding. The poolside staff -- Marcel, Ben and Brittany -- exceeded our expectations. Overall, we will be returning to the Canyon Suites again next year. It was pure bliss. March 27, 2014
  • 2016-10-22 T10:19:17.090-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-2, bvpage2n
  • co_hasreviews, tv_77, tr_77
  • loc_en_US, sid_3544, prod, sort_default
<<prev2 3 4 next>>