Rated 5 out of 5 by CarolBBG Beautiful Facilities
My family and I thoroughly enjoyed our 1 week stay this August. Staff was extremely accommodating and pleasant and the food was great.
August 10, 2014
Rated 5 out of 5 by cte123 This hotel was wonderful
The place was amazing!. The rooms, food, atmosphere, staff, pool, beach, wildlife were all awesome!!
August 10, 2014
Rated 5 out of 5 by Tricia88 Great family fun
As a family of four, we had a great time at Weston Costa Conchal!
August 9, 2014
Rated 3 out of 5 by Corrine13 Beautiful setting with some drawbacks
Beach, pool and restaurants are great!
The rooms have a little privacy as far as bathrooms with NO doors to shower and sink areas.
There are a limited number of chairs available on the beach so you better get there very early and even then they could be taken.
Reservations for restaurants are also very competitive.
Then wine and alcohol are the very cheapest brands.
August 8, 2014
Rated 5 out of 5 by EricTX Nice beach getaway
Beautiful resort, lush surroundings, fantastic golf course and excellent food. Great choice for a weekend getaway or a relaxing vacation. A return trip is in our future!
August 7, 2014
Rated 5 out of 5 by Leela49 Excellent All-Inclusive Resort
Having been at several all-inclusive resorts The Westin has been the best by far. All the restaurants offered a variety of selections and had beautiful presentation. Took a few excursions and relaxed by the pool. Everyone was very friendly and extremely helpful.
August 6, 2014
Rated 4 out of 5 by Waldo65 Please see # 1
after 6 visits my family and I still look forward
to future visits
August 5, 2014
Rated 3 out of 5 by Tomas1102 Horrible Food And Beverage
During our stay we met John our Butler in tower 1 I must say he is an incredible employee, he truly loves customer service and it shows, on the other hand the food and beverage staff truly do not care and it shows, we had traveled for a 50th birthday and we had dinner at the Italian on Saturday evening, the waiter had made an error on the order and never apologized he simply gave my wife more bread while the rest of us ate our dinner we waited an additional 40 minutes at this point we decided to just leave without my wife eating. at the French restaurant the waiter was more interested in checking out the single women waiting to go out for the night and was making everyone at the table feel like we were a bother, I must say this is not just being picky I run a Customer service based business and the number one things is to apologize to your guest for the mistakes a simple I'm sorry goes a long way, It is not just this incident the over food and beverage service was horrible, if i was able to I would refuse to pay the bill as I must say none of those employees deserved a gratuity or to be representing the Westin brand.
August 5, 2014
Rated 5 out of 5 by Rob07 Wonderful property
This resort met our expectations in every way possible. It offered outstanding amenities, excellent staff service, great food and a feeling of safety. We will return many more times and recommend the hotel to all our friends.
August 5, 2014
Rated 3 out of 5 by wanbing restaurant reservation system and internet connection
I found my experience was great overall except the following two areas:
The concierge staff upon our arrival was not attentive at all when we tried to make reservation at one of the restaurants. I felt that he was trying to convince us to eat at the buffet instead. He was not helpful at all to try to find space for us at the restaurants. I understand there is only one lady in the whole resort to handle restaurant reservation from 8:00 to 4:00. But i don't feel like stressing out to reach her to reserve a table. Is there a better system to satisfy the guests' request?
I paid $15 a day for the internet but only can connect for the first 1.5 hours.....I gave up after the line went dead.
I do want to complement the two fitness staff who taught the fitness classes. Very friendly, very energetic, and understanding.
August 4, 2014
Rated 5 out of 5 by GR53 Very attentive staff
Excellent staff, always available to assist with anything we needed. Highly recommend the Royal Beach Club experience.
August 4, 2014
Rated 5 out of 5 by BeeZee Paradise in Playa Conchal
The tropical grounds and amenities at the Westin are like living in Paradise. Beautiful scenery, wildlife, and excellent, friendly staff. We will definitely return.
August 3, 2014
Rated 4 out of 5 by BJL2014 We had a wonderful time and would recommend!!
Overall we had a fabulous time and all staff were accommodating and wanted to see everyone happy. Beach and pool are great. Activity center staff were great. I especially loved the swim up bar. The bar service staff throughout the resort is wonderful. The cleaning staff could do a slightly better job. (clearing room service trays-left for 2 days until we called; it happened 2 times, prior guest's bobby pins found, did not leave new activity newsletter each night in room, and did not refill the frig with new soda each day). Wished dinner reservations times were easler to get other than 6 and 9 if we did not make them early enough. Food was great. I would recommend this resort and would want to come back again.
August 3, 2014
Rated 5 out of 5 by Dmck Amazing hotel
I planed this trip for ten people living in three areas of the USA. Trying to get ten people to agree on things can be impossible but we all agreed on one thing- this resort was amazing! Even before we left the Westin hospitality began. I had e-mailed several times and always got a positive response helping me with my needs. We had a great check in process that was easy friendly and smooth. With the hotel being almost to capacity I was worried my request for four rooms near each other was not going to happen. But, it did happen we were all in the Royal Beach Club tower 1 on the first floor! Our rooms were wonderful but even more amazing were our concierges. They were very friendly, helped us with whatever we needed and even greeted us by name every day!
The food wherever we went was delicious! Some of our group was from Las Vegas which is the buffet capital of the US. They were very Leary about going to the buffets. But we were all impressed with the buffets- especially the royal beach club breakfast buffet. The made to order of omlets,waffles, pancakes, French toast, eggs Benedict and other types of eggs was so good and tasty! I also loved all the fresh fruit each morning and the buffet had a wide variety of foods to please everyone.. There was a variety of lunch choices. We choose the sit down restaurant most days. There was a variety of food to choose from and we always topped it off with a delicious bannana split that was so tasty and creamy! The pizza place was awesome but unfortunately we only made it there once because it was always so crowded! We really enjoyed it and we discussed at the airport how much we wished we were able to eat there more than once. As for dinners- there are five different nationality restaurants and you can't go wrong with any of them. We had no problem getting reservations and I would like to thank Tanya for helping us out with our reservations . With a group of ten people I wasn't sure we would be able to get to sit together but with her help they were able to sit our group of ten together every night! We tried each of the five restaurants and wanted to go back again to our two favorites on the last two nights. That was the hardest decision we had to make all week. We loved all the restaurants and had trouble deciding where to go. But, after much discussion we decided on the Mediterranean and the Latin. We wished we were there longer to be able to go to all of them again!
The grounds at the Westin are beautiful and well kept. They are always working to maintain them and their hard work pays off. It is a beautiful resort and although it looks huge everything is in walking distance and if you don't feel like walking it is a quick shuttle ride.
The pools are wonderful and refreshing and the swim up bar is a nice touch. There was plenty of room at the pool and our group of ten never had trouble getting beach chairs. We also spent quite a bit of time on the beach. The beach is public and not part of the Westin but there are a couple of Westin employees right at the hotel exit to the beach that will set up chairs and umbrellas if you ask!
Our trip to the Westin was amazing and all ten people in my group would all agree. A beautiful hotel, friendly and helpful staff, amazing food, pools, beaches, and activities you can't go wrong with the Westin! We loved every minute of our stay!
August 3, 2014
Rated 5 out of 5 by Kerry33 Fabulous eco-friendly all-inclusive resort
Room was fabulous, staff extremely friendly and helpful. Beautiful beach, and an array of fabulous restaurants. Gorgeous beach.
August 3, 2014
Rated 5 out of 5 by K2P2 Great Location
Thoroughly enjoyed our vacation. Staff was friendly and great with our baby. Only down fall was ++ animal excrement on the pathways. Loved this resort, have been twice and would come again if the opportunity presented itself.
July 31, 2014
Rated 5 out of 5 by starrose1856 Anniversary Trip
My husband and I visited Playa Conchal for our second and absolutely LOVED IT! We upgraded to the Royal Club and the staff was beyond amazing. They ALWAYS greeted us by our first names, everyone remembered us, even the hostess at the restaurants. The staff could not have been more friendly. They went above and beyond at every turn. One night my husband wasn't feeling so well and could not make it to one of our dinner reservations, and I went alone. The staff asked if I wanted to take a plate to my husband and wrapped it up for me. He enjoyed it, even though he didn't get to go. It was little things like this that make the staff at the Playa Conchal the BEST!! It honestly felt like home. We loved it so much, we looked into buying one of the condos located at their property, but didn't quite like anything, because if we had found something, we would have stayed. Everything was within walking distance at the hotel, we were offered rides, but we are a young couple, so we didn't need them. Honestly the BEST resort we have stayed at, and we travel quite often. I have recommended this place to everyone we know. It has been about a month since we visited, and sometimes we wake up thinking we are still there! We cannot wait to visit again. Everyone is amazing and it was a once in a lifetime experience.
July 29, 2014
Rated 5 out of 5 by LeoTiger99 We had a great time
We were total 17 family members. Except we were disappointed we were not served Premium liquor drinks, even though our travel agent confirmed us that our package includes such package, for other services, we were very happy.
Everything was great and enjoyable.
July 29, 2014
Rated 5 out of 5 by Paul1515 100% recomended
Excelect place to visit 100 % recomended
July 28, 2014
Rated 5 out of 5 by Bill8869 This hotel has great features
I understood this to be Westin's first all-inclusive hotel. Westin knocked it out of the park with this property. The food and service is better than any other all-inclusive resort that I've stayed in before. I would definitely recommend this hotel and I will return.
July 28, 2014
Rated 5 out of 5 by Rzabo Excellent Place to be
What a great hotel and excellent service and food.
July 28, 2014
Rated 5 out of 5 by NickyFear This hotel was amazing.
We had our honeymoon at this resort and it was amazing. From the moment we stepped into the resort, they made us feel comfortable and explained everything step by step. The workers were very courteous and friendly. Our personal concierge, Andres, was awesome. He was attentive. He made sure that we received a special gift for being on our honeymoon. We booked through the Swiss Travel guys for a sunset catamaran excursion. It was a beautiful sunset. There was also a snorkeling guide who helped us find things like octopus, starfish, puffer fish, etc. He actually would reach into the holes to try and find the different fish that we would not be able to see. It was overall, one of the most amazing vacations we have been on. We only got back last night, and we are already telling everyone we know that they should go to this resort!!!!!
July 25, 2014
Rated 5 out of 5 by Beth434 Loved it!!!!!!!!!!!
This was our 2nd trip to Costa Rica and 1st time at the Westin. Our family had a great time and loved the resort. The staff was so happy and helpful. Our room was lovely and the food great!!
July 25, 2014
Rated 5 out of 5 by Terriber Wonderful All Inclusive
My family of four just spent a week at the Westin Playa Conchal, for our second summer in a row, and we were once again really happy with the hotel and all of its amenities. Our rooms were clean, spacious and we LOVE the beds! The pool is beautiful and very well maintained. Very close proximity to a wonderful beach. We ate at four of the five all-inclusive restaurants and were thrilled with our service and food at all. The bartenders at all four bars we frequented did a great job. Our service by all staff was amazing. We also took advantage of the free kayaks and bicycles and were extremely pleased with those as well. Overall excellent experience and we would love to return!
July 24, 2014
Rated 5 out of 5 by SD115 Paradise in Costa Rica
The Westin Playa Conchal is a true paradise! The property is beautiful with all sorts of incredible wildlife-monkeys, birds, coatis and iguanas. The grounds are impeccably kept as are the units. The staff everywhere is so nice and helpful and really made us feel special. The food was really good. There are so many nearby excursions to participate in. My family and I feel like this might have been our best vacation ever.
July 22, 2014
Rated 5 out of 5 by Perez4 Great staff
Each and every staff member was very friendly and went out of their way to make my family feel welcomed and pampered. We were always greeted with a smile. My daughter forgot her contact case at home but a staff member called around to find one and had it delivered to our room Such service!
July 22, 2014
Rated 5 out of 5 by aleve21 Amazing stay
It was a really nice surprise to have such great food and drinks at an all-inclusive. We got the opportunity to try all but the Italian restaurant during our stay and were really pleased with every meal! The resort was beautiful and everything was really well maintained (though it felt like the pool chairs could use some TLC). The only other suggestion I would make regarding the grounds is perhaps a bit more lighting around the pathways. It got really dark at night!
The staff was INCREDIBLY helpful. We can't thank them enough for helping us have a fun, smooth trip. Especially the guys up at the front--on two occasions, we had transportation issues with excursions and they bent over backwards to help us arrange alternate transportation and ensure everything was taken care of for us. Cannot say enough good things about those gentlemen upfront (the valets, I guess?)
Also, one of our friends accidentally left her GoPro camera by the pool and was so distraught, thinking it was gone forever. She contacted Lost & Found and learned that one of the security guards had turned it in. It was returned to her, safe & sound. His honesty and quick action saved her trip from becoming a disappointment!
It was a little bit further than some of the other hotels, meaning we had to travel a bit further for our excursions but I thought it was worth it. Overall, we had an amazing week and I can't wait to go back to Costa Rica!
July 21, 2014
Rated 5 out of 5 by adcoandme This hotel treated my wife and I royally
We appreciated the room upgrade to the Royal Beach Tower 1 and all of the special features associated with it.
July 21, 2014
Rated 4 out of 5 by Rich8285 Amazing service and great property
The Westin Playa Concha Resort & Spa
Upon arrival we were promptly and warmly welcomed curbside. The bellman took responsibility for our bags and walked us to the front desk to check-in. We were immediately welcomed to the hotel by Eder who was very pleasant, helpful and checked us in with efficiency. As we stood at the check-in counter a waiter handed us each a refreshing cold drink, a very nice touch. We asked Eder for recommendations on the restaurants at the property and he gave us both the official response “they’re all wonderful” that you hear everywhere, and when pushed a touch, he also gave us his personal (which he clearly identified as his personal) opinion. This kind of honesty is so welcomed by guests. We’re smart enough to see through the “fake” answers. We came away from the check-in process impressed already with the staff, and Eder in particular.
(Note: you can’t make dinner reservations after 4pm, so if you arrive after this time and would like to eat somewhere other than the International Buffet, you need to call before arriving and push them to allow you to make reservations at least for the first night – they’ll tell you that you can’t make reservations in advanced, but pushed they will take them.)
Next an opened-air shuttle whisked us to our room. The rooms are call bungalows and appear to be 8 rooms per building. The room was attractively decorated and appeared to be in good condition, at first. I was a bit surprised that the bellman that took us to our room and handled our bags also felt the need to check and make sure everything worked. I’m guessing he does this, as more often than not something is wrong. In our case we’re glad he did check. The refrigerator was not working or stocked, the key slot used to turn the lights on didn’t actually require the key to work, a light bulb was out and the clock was not set to the correct time.
The bellman called maintenance and they showed up in less than 5 minutes! Wow, great response time! Unfortunately the repairperson told us the refrigerator was working and that the product inside was warm simply because it was just restocked (funny since the bellman had told us 5 minutes earlier that it was not stocked and he would send someone to stock it). The repairman left and the person assigned to refill the refrigerator showed up a couple minutes later. We expressed concern about the refrigerator not working. He called maintenance for us and although we don’t speak Spanish, we’re pretty sure maintenance told him they had already checked it and that it was working. He could tell we were still concerned and to his credit he took things into his own hands, pulled the unit out and loaded it into his beverage cart and brought us a new one. Restocked it full of beverages and confirmed we were happy. Although you hate to deal with things not working 5 minutes after arriving in our room, thanks to a great restock person all was well and we were moving forward again with our visit.
(Note: This property is showing it’s age, a higher quality maintenance program would go along way to improving this property and its appearance. Mismatched concrete patches, bent or chipped lighting, and electrical outlets that were not secured tightly to the exterior walls were common throughout the property)
The pools are beautiful, the restaurants have been recently updated and there are lots of activities. The beach is also very nice and large. You do have to navigate the local vendors that are stationed directly outside the gates to the Westin, but they are not pushy and common in this area. If you want a massage for $20 you have lots of options. There are also water-crafts of all types that you can use or in some cases rent. The beach was very clean and well kept.
The room design was ok. It was very open and if you and your significant other aren’t on the same except sleep schedule it’s a bit hard to be respectful of the one wishing to go to bed earlier or sleep in. The room design does allow for an easy fix however if the hotel wishes. A simple curtain of some type could easily isolate the bed area a bit from the balance of the room. This would have made a big difference for us. A night-light would also be helpful given there are two steps down from the bed area to the bathroom. Loved the over-sized shampoo and lotions. Finally someone got this right! And the bed was so comfortable, a dream to sleep on for sure.
The food at this all-inclusive was excellent. The portion sizes were great and the food was very fresh. With the exception of the bee’s (lots of bee’s) that surrounded the poolside bar, the drinks were very good as well.
The staff is the shining diamond at this property. The level of service (minus the one maintenance person) was top notch, world-class at every turn. The hostess, Cinthia was wonderful from the first night at dinner at the Asian Bistro until our final breakfast. I was impressed that she offered us the choice of two tables at dinner, a 2 top and a 4 top. This is a really nice touch that is rare. Another call out goes to Fernando, a waiter we had for dinner one night and then for lunch a couple days later. He remembered our names and even what we like to drink. Amazing considering this is a large resort with lots of guests. There was no question that he cared, took notice and wanted us to feel important. This type of service was common at this property and I wish I had captured more names. One other that comes to mind was Albin who took care of us at the CaraCola (poolside restaurant). Even the young lady working the towel shack was great, taking the time to explain the towel control card in detail with a smile.
The staff at this property is top-notch. Some of the best I’ve ever had the opportunity to enjoy, and I rarely find this to be true. In fact I reviewed another 5 star property recently that should send their staff to stay at the Westin to see how it’s really suppose to be done.
Opportunities for improvement – 1) Overhaul the maintenance staff and improve the quality of repairs. 2) Create an environment in the rooms that would work better for people that would like to sleep on slightly varied scheduled. This is a simple fix that would be a big upgrade to the rooms. 3) Add a make-up mirror for those of us who wear contacts – or make-up. 4) Offer Wifi for free throughout the property. The days of charging $15 per day are over, long ago over. And even if you do pay, you need to switch back and forth between the room and the few areas were Wifi is provided for free … this is a pain. 5) Add some additional English speaking TV channels. There’s only one and it gets old after a while. 6) Add more lighting in the coffee bar within the room, super dark even once the light bulbs were replaced.
Overall I would recommend this property and primarily due to the outstanding service provided by the staff. They anticipated your every need.
~ Reviews by Rich
July 20, 2014
Rated 5 out of 5 by Beechers Great Place for a Family Vacation
The Westin Playa Conchal in Costa Rica was a great place for our family vacation. My only regret is that we didn't stay at least a couple of more days (i.e. we stayed for a week and it was not quite long enough due to the travel distance from Oregon). The Staff, food, amenities and location are all excellent. You can't go wrong if you are looking for a tropical vacation getaway.
July 18, 2014