Rated 5 out of 5 by smalldog Excellent Atmosphere
We spent our anniversary evening at the Liberty. We were planning to go out to dinner, but the lobby was so inviting, the reception desk so very welcoming and the restaurants so tempting that we spent the entire evening in the hotel! It was a wonderful expericence. Thank you so much. A special thank you to Calvin, for a the most wonderful experience we have had in 17 years of anniversaries!
December 11, 2012
Rated 3 out of 5 by Scott1000 Cool location, not worth of Lux Collection
If you want to stay at a cool hotel with a fun scene, this is your place. The biggest issue is the rooms are not that great. Beds uncomfortable, shower floods bathroom every time, no lounge, gym is a joke. staff friendly but again, more of scene than a place to sleep. One night is fine, but multiple- forget about it.
September 3, 2013
Rated 5 out of 5 Wonderful Historic Property
Since my wife and I are world travelers, we are always looking for a new hotel experience. The Liberty did not disappoint. Outstanding service, facilities, and restaurants made this a very enjoyable stay. We ate in the Clink and dined at Scampos. Both were excellent with top notch food and service. Definitely the place to stay in Boston if you enjoy luxury with your historic locations.
March 22, 2013
Rated 5 out of 5 by JoeCVirginia Great Place!
The Liberty Hotel was very nice. The decor and atmosphere were great. 2 nice restaurants and a couple of lounges, lot's over open space for socializing throughout the lobby area. The hotel was alive!
The rooms were very well kept and the staff was amazingly helpful and attentive.
The location was great; a short walk or cab ride to many places.
I would definitely recommend this hotel.
December 21, 2012
Rated 5 out of 5 by Boxrmom First Class all the Way!
From the minute you drive up to the hotel, you are greeted with courteous staff all the way through check out. The Valet, Bellman, Concierge were all very knowledgeable and personable. The rooms were absolutely beautiful, well appointed and offered great views of the Charles River. Loved atmosphere at Clink! We couldn't have asked for anything more during our stay.
July 15, 2013
Rated 5 out of 5 by SAN1K Great Hotel
I have been staying at this hotel since before it joined Starwood. It is an architecturally incredible hotel with great restaurants and a very active nightlife on weekends. My only cautions are that half of the rooms face an adjacent building - those rooms are obviously not particularly desirable. Also, the rates are getting insane at this hotel - $600/night seems to be current tarrif.
April 21, 2012
Rated 5 out of 5 by Mezzopat Exceeded our Expectations
The Liberty Hotel is beautifully designed and has such an interesting history. Everything about the hotel exceeded our expectations - decor, room, restaurants, helpfulness of staff ....The hotel is walking distance to Boston Commons and the Public Gardens. We purchased a two day trolley pass and got to everything we wanted to see in historic Boston. We would definitely stay here again.
August 11, 2012
Rated 4 out of 5 by val63 Almost perfect.
Wonderful hotel and location. Very close to MGH and ME&EI. If you are a patient there, make sure you ask for their discount. Reception was great.
We only have one thing disappointing to say. The bar staff/servers were inattentive. We stayed there twice in two weeks and found that this was true both times. We had dinner at Clink and it was a 10. I would definitely recommend this hotel.
August 13, 2012
Rated 5 out of 5 by flyingallover Wow
After a business trip that involved 9 cities in 11 days, this was a stand out hotel where I forgot that I was on a gruelling road show and felt like I was on holiday - for a few hours at least. Exceptional service right from the door - friendly welcome and great local advice and recommendations. Add to this the interesting building and it made for an exceptional (but too short) stay
December 10, 2012
Rated 4 out of 5 by dampy57 no room service
My room was not serviced after my second of 3 nights in the room. I checked out after my 3rd night.
October 12, 2013
Rated 5 out of 5 by LibertyOrDeath Best Location in Boston
Close to the Esplanade, Beacon,Hill, Faneuil Hall, North End, West End, Financial District, Boston Common, Public Garden, etc. All within easy walking distance. You couldn't ask for a better location. Rooms are a bit on the small side, but this is typical for Downtown Boston Hotels. Great events going on in the Yard. Wonderful friendly staff. Definitely returning here next t year.
August 16, 2012
Rated 2 out of 5 by DEK0703 Not as Expected
When booking into a Luxury Collection hotel, you do not expect the day manager to lie to your face and not have any interest in helping you with an issue. I was very unimpressed with the Concierge desk staff as well. There are certain things you expect at a five star hotel and this hotel failed to meet my expectations. I will not be recommending this hotel to anyone in the future.
July 2, 2012
Rated 4 out of 5 by weloveboston Service is not as great as in the past
We've stayed at the Liberty many times. We've loved the location, decor, and relaxing at the beautiful bar in the vault ceiling lobby. However, for the past few stays, the service in the lobby bar was poor--it's very hard to get servers to come over even during quiet afternoons. After waiting for 15 minutes for a server to come over (she kept disappearing for long periods) we asked a manager if she could take our order, and she was quite irritated with us. For our most recent stay, we were told that there was only one room left, an upgraded delux room available for $500. We were disappointed to find that the room was not what we expected based on our past stays. We dont mind paying the price for a nice room, but we felt mislead. We could have booked at one of the many other hotels in Boston. When we expressed that to the desk clerk the next day, she appeared unable to understand that we would have liked to have had a fairer description of the room. We didnt want any financial gain, we wanted to express that the booking could have been done better. Her response was defensive. We felt like it is such a privilege to stay at the Liberty, we were outrageous to voice a concern. I am not sure that we will book here again for a long time.
October 15, 2013
Rated 5 out of 5 by Susan68 Hotel stay
I have been a Starwood member and fan for years. I have traveled the world and always prefer to stay in your chains.
I came to Boston for the weekend to spend with friends and was overwhelmed once again by the hotel and the service. The staff greeted me and my friends with a glass of champagne and put me in a beautiful suite for the night.
Thank you again....I love Starwood!!!
March 12, 2013
Rated 5 out of 5 by Jbun103 Wonderful!
Outstanding customer service from booking phone call to valet bringing car up. Room was beautiful with very comfortable bed. Great view. Quiet. Location was fantastic - easy walk to North End, Fenway, Charles River, Quincy Market and great shopping/dining close by. We will definitely stay here again and recommend to others visiting Boston!
August 6, 2013
Rated 5 out of 5 by Cher12 Truly a wonderful expreience
The rooms are very comfortable. There must
be some heavy insulation as I never heard a
sound from the hall. The beds are so fresh with wonderful linens that you just do not want to
get out of it.
The only negative is that this hotel is so popular that it is expensive and hard to get a reservation.
September 1, 2013
Rated 4 out of 5 by paco Overall great experience...just a few concerns
Overall good service. There were only a couple of issues with my stay. I had some concern about the room that I thought I was getting and about how slow valet service was. Also, we lost hot water an hour before check-out.
Apart from those issues, staff was always nice and polite- no matter what my concern. In addition, the bathroom was beautiful and the room was quite nice.
January 28, 2013
Rated 3 out of 5 by Jcvanb Great location Rooms need upkeep
Location to Logan, Femway, and sights
Room was in need of maintenance.
Air filter on A/C was caked with hair and dust. Probably never been changed.
Shower dripped and had to be cranked in order to stop.
Tv remote barely worked and was a pain.
lighted mirror broken.
Carpet very soiled.
Pillows were stacked on floor in corner when checked into room.
July 13, 2012
Rated 2 out of 5 by Shower Needs improvement
The Liberty Hotel has potential but needs improvement.
Room cleanliness lacked attention to detail.
Concierge had very disappointing lack of follow though. I had requested dinner for my family of 8 including my 85 year old parents. When I returned from sightseeing I found no reservation had been made with no communication as to why.
Fitness facility is really non existant
October 24, 2012
Rated 4 out of 5 by AJSHBS A little glitch
There should have been some compensation (free breakfast?) for the fire drill we all had to endure Satruday night
October 8, 2013
Rated 5 out of 5 by Munchkin35 Awesome Overnight
One of the best hotels I've visited. Perfect location for all of Boston's options...easy to access off HWY, easy walk to Fanuel Hall, Quincy Market, nice location access to Boston Common. Perfect hotel for visitors of all adult ages. We stayed just one night and the Concierge treated us as if we were there a week! Absolutely recommend this hotel. And SCAMPO was fabulous.
January 29, 2013
Rated 5 out of 5 by mldunn78 This will be our "go to" hotel for Boston!!
My husband and I stayed at the Liberty for our annual anniversary getaway. We have stayed there before and it seems to get better and better! This will be our hotel of choice for Boston from now on! It is clean, quiet and the staff are very courteous and helpful. Our room was spacious and lovely!
August 27, 2013
Rated 5 out of 5 by Err03 This hotel is Amazing!!!
I recently attended a wedding at the Liberty and stayed for 2 nights. The staff were professional and met our every need. The staff did an amazing job with the wedding, one thing I did love about the hotel was the history and story behind the Liberty Hotel!! The hotel was absolutely beautiful!! Keep up the good work!!! I would highly recommend this hotel to everyone
August 22, 2012
Rated 5 out of 5 by chuck11 Overall a great stay
Room overall was very nice. There was no mattress pad so sheet directly on mattress and you could feel the seams. Not what I would expect here.
October 3, 2013
Rated 3 out of 5 by JacobFB No hot water
In the middle of my shower on the final morning of my stay I lost hot water. The building engineer let me into a neighboring, unmade up room to finish my shower and there too I lost hot water after 4 minutes.
The front desk comped me with Starwood points. I'm not impressed and won't be staying at The Liberty again. This is not what I expect for a $299/night room.
February 6, 2013
Rated 4 out of 5 by zzfam2013 Beds are not firm enough
The hotel is beautiful and hopping on a Friday night. Lots of fun and action. Room service was punctual. Not sure if we got gluten free bread, as ordered, and my wife didn't feel well subsequently. The only other "complaint" was that the beds were quiet soft and could be upgraded. Both our backs were sore on Saturday. The overall setting is awesome, though.
May 12, 2013
Rated 5 out of 5 by kmaB Unique. A renovated jail.
My sister and I were in Boston for a Red Sox game. The hotel location is right on the river with a great view of Cambridge. Guests have the use of bikes and maps are provided. We enjoyed everything about our stay, especially the Lydia Shire restaurant Scampo. For those who prefer not to drive into the city this location is on the Red Line.
July 13, 2013
Rated 3 out of 5 by GERE OK stay
First I was offered a smokers' room in the old prison area. Room was wonderful, but you could really smell the smoke. Especially at the flour infront the rrom there was a strong smell of smoke. I asked for another room, which was in "the tower". A very small room 3rd flour at the back of the hotel adjacent to another building. Always dark, no sun, traffic noise.
September 17, 2012
Rated 5 out of 5 by oyi1696 unexpectedly great
Everything about our stay was perfect - the champagne greeting the room which although didn't offer much of a view was comfortable and the bathroom spacious. I would have like a coffee maker in the room but the lobby cofee worked out just fine. The elements of the old jail are still evident and the renovation is stylish. Looking forward to returning next month!
August 12, 2012
Rated 5 out of 5 by Jcray Amazing Stay
The entrance to the lobby is truly stunning and from our experience at check in to when we departed...the staff could not have been more friendly. They made us feel at home and were quick to assist with any need we had. I love this hotel, hands down one of my favorites domestically. Looking forward to the next trip to Boston just so we can experience the Hotel!
September 19, 2012