Rated 5 out of 5 by Tony5 Excellent - With Two Exceptions
Wonderful hotel, but we had two problems. We were in room 1409. The shower was very difficult to operate, and it was impossible to regulate the water temparature. Also, housekeeping knocked on the door at 8:30am, a tad early for a Saturday morning.
January 14, 2013
Rated 1 out of 5 by Thecur Unable to sleep!
Got a nice room but unfortunately every 30 - 90 minutes there was an exceedingly loud chirp sound, sometimes several, then silent again for a while. Unfortunately this continued all night and effectively I really couldn't sleep. I’m sure I could have asked for a room change but it was midnight, I was all settled in and who want to move? The next morning I spoke with a really nice person at the front desk who apologized and told me that engineering would fix it immediately. Alas, the next night I get back late from a business dinner, get all settled in and the same problem again! Next morning, same person on the desk, remembered me and the problem and assured me again it would be taken care of. The following night I came to my room before the dinner and while checking email, the sound again. This time I went to the desk and found Calvin who immediately sent an engineer to the room. It was a dying battery that was replaced and problem solved. Incredible that this would take three days at high-end luxury hotel. Two sleepless nights for me.
January 5, 2013
Rated 4 out of 5 by meaxling Great hotel, great location
The Liberty is a great hotel with a great location. The location is great. It is easy to get to when driving there and once you are there you are in Beacon Hill, a wonderful neighborhood. The rooms are comfortable, modern, well appointed and clean.
December 4, 2012
Rated 5 out of 5 by JJMK Great time
This was my second time staying at the hotel and it could not have gone Better !!!! great staff led by the GM Rachel to the front clerk Taylor.
Could not have been more accommodating.
Very fun place to stay, always something going on in the lobby.
January 26, 2013
Rated 5 out of 5 by Pete Great stay
We came in for the hockey game from Toronto....not the result we wanted but the hotel was amazing. Cool space, nice rooms, super nice people, short walk to TD Garden. Hotel bar is really nice with all kinds of beer on tap and nice staff.
May 15, 2013
Rated 5 out of 5 by Brooks500 Great hotel!
We chose the Liberty for its proximity to Mass General., but it offered so much more! The accommodations were terrific, the staff couldn't have been better, and the hotel was a wonderful oasis both in-between and after visiting hours. Thank you!
February 24, 2013
Rated 4 out of 5 by JamesNC Liberty
Good Hotel in Great location. Nice rooms. Only complaint was there was some hairball in the shower and our room view looked at the side of a building. Despite this, service was excellent and the location can't be beat. I would stay there again.
November 21, 2012
Rated 5 out of 5 by Brownfmly2 Very upscale and clean, great experience
Had a great week at the hotel, attended the fashion show which was very nice. They did lose my dry cleaning, however they immediately made it right. Desk Manager, Kate S. was awesome and very nice. Kudos and would definately stay again.
May 5, 2013
Rated 2 out of 5 by JP29 Poor Service
Tv in room didn't work...took at least 30 minute for someone to come up and look at the TV. Then for no reason a maid walks into our room without knocking to shove lotion and mints at me and runs off.
As an SPG member, I was very disappointed.
January 4, 2012
Rated 5 out of 5 by Kristinb Beautiful Hotel- Hard to believe it used to be Jail !!
We love this Hotel.This was our 2nd visit but and will not be our last. Love the fact that it is Dog friendly. Offering a glass of champagne at check in sets the tone for a wonderful stay.
The staff was extremely friendly and eager to please.
January 22, 2013
Rated 5 out of 5 by KC3553 Great Place
This is a great hotel, perhaps the best value I have ever stayed in and it has significant historical attraction as well. Perfectly done. The only thing I wish it had was self parking but any inner Boston hotel parking is valet and expensive
February 20, 2013
Rated 5 out of 5 by wandcdad Great experience
My wife and I didn't want to stay at a traditional hotel during our trip and we're very pleased with our experience with The Liberty. The staff was very friendly, the hotel was very nice and clean and the food in the Clink was delicious.
April 17, 2013
Rated 4 out of 5 by apache No TV
the only reason i gave a 'good' rating on overall and room comfort are 2-
the bath towels were scratchy
the tv was out of service 'due to the storm' however the storn was well over the day we arrived and the morning after and still no tv.
December 26, 2012
Rated 5 out of 5 by Jon33 Visually stunning, well-located hotel
The Liberty came recommended to me by a colleague and I'm glad I took her up on it. The hotel is as comfortable and convenient as you'd expect, but with a stunning interior architectural character. A one-of-a-kind place to stay in Boston.
August 5, 2012
Rated 5 out of 5 by aj83 MR
One of the most enjoyable hotel stays ever. Both my wife and myself were pleased with accomodations and thought given to all room details. Nothing was left out. We loved the charm of the hotel lobby. The staff was so helpfull. Great
April 9, 2013
Rated 4 out of 5 by MITParent One day was not enough
Arrived on a Thursday night to a fashion show and lively lounge in the lobby. Very nice employee at the front desk greeted my wife and I with a glass of champagne after our 4+ hour drive. Rooms were clean and bedding very comfortable.
May 29, 2012
Rated 3 out of 5 by Venezuelanguy Luxurious lobby, not so much for the room.
The hotel lobby is stunning and the service was overall good. The room furniture was scratched and it didn't look and feel like a luxury room. Plain paint color walls and the bathroom was bad design with a cheap bathroom shower floor.
September 4, 2012
Rated 4 out of 5 by Sdoc Sdoc
Excellent welcome @reception. Lovely room but somewhat noisy environs in the p.m.
Minibar snacks , toiletries, not restocked daily. Cleanliness of room average. Excellent location, ideal for quick access to Mass. Gen.
June 2, 2013
Rated 5 out of 5 by BethB26 Wonderful Hotel
This hotel was fabulous. The drinks in the lobby bar were amazing...food was amazing...staff was very helpful and friendly.
I can't wait to go back!
August 7, 2013
Rated 4 out of 5 by Bostondweller Liberty Hotel was wonderful
I stayed at the Liberty this past week. Upon arrival I was greated by a warm and friendly doorman who's bright smile instantly put my at east. The equally friendly desk associate explained that my room wasn't quite ready and offered me a glass of champagne - I enjoyed sipping on this while listening to a jazz trio in the lobby (they were quite good).
The house driver, Patrick, was so great! He took me anywhere I needed to go, even detoured a little because of something I had to do. He was always on time, and gave me a nice little tour/history of the waterfront area. He greeted me by name each day, and I thoroughly enjoyed his conversations.
The housekeeping staff was okay. Not great, not horrible - but things like tea and coffee cups were not replenished every day.
The front desk staff took care of a little 'check list' that I had - was entertaining guests in the room that night. Things like extra chairs, nice fruit plate, etc were brought up and I didn't have to worry about anything...Thank you so much Liberty Hotel for making my stay in Boston easy.
April 23, 2012
Rated 5 out of 5 by baddog unexpected treat
went for a meeting. beautiful architecture. comfortable room, staff was excellent. great location.
August 23, 2013
Rated 5 out of 5 by meet123 Liberty Hotel Boston is outstanding!
Spent a great week in this hotel that's a former jail! The service, location, and quality were superb. My first stay and I will be back. You have to try the lobster pizza at Scampo's I had to indulge twice.
June 15, 2013
Rated 5 out of 5 by ravenfan Awesome hotel
Really great hotel, wonderful customer service, great staff, great location. Only negative comments: towels aren't soft, fitness center is nice but not a lot of different equipment
July 16, 2013
Rated 1 out of 5 by maggie146 disappointed stay
The accoustics in the rooms (2 different stays) are limited and the noise on both our stays woke us up. Several staff we encountered were arrogant. Rooms were clean, hotel has an interesting theme but too many basic negatives.
November 28, 2012
Rated 4 out of 5 by kchamz Love the Liberty
Champagne at check in? Fantastic. Concierge was on top of our needs with a rental car and tour recommendations. Morning coffee complimentary, entertainment, snacks, lovely patio bars. A very nice hotel with history and charm.
August 7, 2012
Rated 5 out of 5 by Traveler Great Service
the front desk, valet and wait staff were all consistently helpful and great attitudes. Made sure all requests were handled without an issue. This is our 2nd stay here and will make the Liberty our hotel of choice in Boston
February 26, 2013
Rated 5 out of 5 by Sally25 The hotel staff were very helpful
The hotel was a wonderful treat. We ordered room service twice and both times it was quick and efficeient. The helpful staff helped us get a car and driver even though it was Sunday. Awsome Hotel. Would recommend to anyone.
February 19, 2013
Rated 4 out of 5 by Acuralady Dog friendly
This hotel was good, I checked the price for having a dog stay and 150 dollars is very excessive.....do they charge that amount for smokers to clean after they leave.....Also the bar prices for drinks were very high also....
August 17, 2012
Rated 4 out of 5 by avisitor2012 great hotel
Great hotel! Very cordial staff. They think of the ittle things that matter e.g complimentary water in the room, complimentary laundering of gym clothing
valet parking and in room dinning is extremely expensive!
Needs a spa!
August 15, 2012
Rated 1 out of 5 by Omari displease with the service
It is too much to describe how bad the services are and the room we stayed at is in bad condition. I tried to find a solution with our room's situations, but they will not offer any helps and no accommodation.
May 29, 2013