Rated 5 out of 5 by eager2eat well located and well appointed
tastefully and well appointed and comfortable rooms with multiple assists for the hard of hearing. Well located in the heart of Boston on the campus of MGH and Mass Eye and Ear with views of the Charles River and across the street from an MBTA station. Staff is well trained and welcoming and there is a superb restaurant attached.
February 20, 2014
Rated 2 out of 5 by TravelerChloe Disappointing
For the price, I wouldn't recommend this hotel.
Service was lackluster, I called for a luggage rack when I arrived and two hours later it still wasn't delivered. I finally asked the maid who came to do the turn-down and she brought it. The Molton Brown products were harsh for your skin and hair, and there was no body/hand lotion, so your skin just gets super-dry after washing your hands. Also, I was sent an email before my arrival with the header "an exclusive offer for your upcoming visit", but there was no offer, and when I inquired they did not reply.
The lobby is gorgeous, so a good place for a drink, but don't bother staying the night.
December 11, 2011
Rated 5 out of 5 by KathyB Amazing customer service!
Staying at the Liberty Hotel was a delightful experience. From the moment we arrived, the service was impeccable. We were warmly greeted and offered a refreshing cold drink on arrival. Our room was beautiful with a wonderful view of the Charles River. The sparkling wine and fresh strawberries were such a fabulous way to celebrate our special weekend. Boston is an amazing city and Mary Ann, the concierge at the Liberty Hotel, was extremely helpful in planning our days....she was absolutey delightful to work with and really went above and beyond to assist us. We also had dinner at Scampo's and were very impressed with the exquisite cuisine which was paired with a relaxing setting. We would definitely stay here next time we visit Boston.
August 28, 2012
Rated 1 out of 5 by JimOSPG1 The Worst SPG Stay EVER
Reception was good but the last time doorman opened the door for us. Room was OK supposedly a SPG Preferred Guest "upgrade". Bath linen was worn out and frayed and “rough”, none of the dispensers in the shower worked, the scale was broken, and the suit/pants hangers were splintered. Mary Anne the Concierge and Falon at reception and guest services were great and the MOST professional staff there - can't say the same for any of the rest of the staff. Stayed 5 nights and my spouse was a Sr. Exec VP of major international hotel chain for 20 years so have a good knowledge. One night at 10:30 trying to get a night cap in lobby bar no seats...but staff (on duty front desk agent included) had a table and were drinking! This was reported but never was acknowledged. Next...the "Private Cat Walk Bar" was never opened but was told we could get my own cocktail and "luxuriate" there on our own...which we tried. It was cluttered with dirty glasses, empty wine bottles and other debris form what must have been a function in a room above. Tried the Clink...mediocre food and over-priced, though our server was professional. Tried Alibi...it was quiet but the bartender Christy as I recall, was more interested in talking with friends than serving customers. It just went down-hill from there! Could not wait to get “parolled”!
December 31, 2011
Rated 5 out of 5 by Kelly31 Great Stay
I stayed at Liberty Hotel for one night because of its proximity to TD Garden. The location was perfect as well as only a short walk to the Common and Charles St. Shopping. The room was comfortable, bathroom great, and the staff goes out of their way to meet your needs. I will definitely stay here again when in Boston.
February 19, 2014
Rated 5 out of 5 by star2v Trendy hotel is the life of the party
We held a bachlorette party this weekend at the Liberty hotel. It was the perfect location - central to downtown Boston and with a fun bar of its own. Staff was very helpful with the registration - plus the glass of cava was a nice touch. The rooms were very nice with a comfortable bed. Bathroom was perfect - large with both a tub and a shower. We ate at the bar upstairs twice and enjoyed our food both times. Added bonus - getting into the bar Alibi without standing in line! All in all a very good experience.
February 10, 2014
Rated 3 out of 5 by NA2014 Great room and decor, staff and service need improvement
The decor and amenities in the hotel are unique and the suite award was wonderful.
However, the service was lacking. Was told at 1:30pm that previous guests had vacated the room and the room cleaning would be made a top priority however the room was not available until 4pm and only after having to follow up with the front desk and the manager Bryan several times who repeatedly told us 10 minutes. Clearly the cleaning wasn't made a priority and as a result we hung around waiting for what we were told would be a short period but clearly was 2 hours. My expectation is the hotel stood by their time commitment and was more honest throughout the process.
January 3, 2014
Rated 5 out of 5 by Bneen Relaxing Luxury
The welcome upon arrival was extremely comforting and relaxing. Taylor was gracious at sign-in, and the glass of champagne was a soothing touch. As Starwood members, we were awarded extra points and a room upgrade. The lobby is beautifully unique. Rather than the usual rush to get to our room, we lingered for nearly an hour in the lobby, seated in an armchair, sipping the champagne, enjoying the ambiance. I am sure I have never ever done that in another hotel! The hotel restaurants and bars are splendid and popular with locals. Getting away from the hotel itself, its location is excellent for shopping, attractions, restaurants, and is next door to MGH if you are receiving treatment.
January 23, 2014
Rated 5 out of 5 by mwood86 Outstanding customer service
I had booked a suite for two nights on awards, and it turned out the hotel was committed 100% and had oversold my suite. I worked with Falon and & Rachel (GM), and they were outstanding. I could not have asked for better customer service. In the end, we agreed upon a more than fair compensation for my troubles. Hotel bar is hopping at night, and has a line out the door. I came over from W Boston, and I think this is my new place when I'm in Boston. Outstanding views of Charles River, Cambridge & Boston.
March 25, 2012
Rated 5 out of 5 by KellyWDC Very nice
Beautiful hotel, comfortable room, and excellent location, especially if you're visiting the hospital. My only request is that the morning coffee be left out a bit later than 9:30 - not everyone staying there has to be on their way to work early in the morning. 10am, or even 11am (is that pushing my luck?), would be great!
November 23, 2013
Rated 5 out of 5 by DawnM Made my birthday special
I used points for our stay. I am a platinum member and requested special attention/ an upgrade for my birthday. I was wonderfully accommodated with a suite, and Thomas who checked us in was delightful and must have wished me a happy birthday 5 times! I felt special and appreciated as a platinum member. The hotel is beautiful and staff exceptional. Keep up the good work. Dawn
November 11, 2013
Rated 5 out of 5 by mz55 Great Meeting
The Liberty Hotel was a wonderful place to hold a meeting, the facilities were fantastic, and the staff quite friendly and the food options tremendous. A pleasant surprise was the ability to walk downtown and to local attractions.
November 21, 2013
Rated 5 out of 5 by WineAdvisoryGroup Upscale Trendy
This is a nice choice for a Boston visit, but consider the location. It's perfect if you don't need/want to be in the Back Bay or Waterfront. You're perfectly positioned if you want to check out Charles Street, hop on Storrow Drive, walk or quick cab to the TD North Garden for a game or show, head over to Faneuil Hall, or need to be near Mass General (next door). Don't miss Scampo restaurant in the hotel... excellent chow and great bar.
April 7, 2013
Rated 1 out of 5 by gmiller68 "Luxury Collection" hotels don't accommodate Platinum members who use points for stays at this hotel...
This is the first review I have ever written, which should tell you how frustrated I was about my recent stay at this hotel. I'm a Platinum member and used points for this hotel. I suspect the poor treatment and was because I was using my points (that's the impression I felt)...since they are not making any money on me, they simply didn't care about accomodating my requests (which were nothing special).
July 18, 2013
Rated 5 out of 5 by Nate64 Customer Service was Phenomenal, Theresa made the stay!
I reserved two rooms for my family due to my wife's recent Grad school graduation. I wanted to make sure it was a special experience for my wife and her family. Theresa was extremely helpful on the phone letting me know where she could guarantee the rooms to be when I checked in. However, the level of service I received upon check-in was truly phenomenal. Knowing my goals, she was able to further upgrade me to a fabulous suite near the top floor and upgraded the other room to a have a great view on a very high floor as well. She then helped make the moment perfect, by sending up the gifts I brought after the family had settled in for a few minutes, making for a grand moment when the staff arrived with them. Theresa made our stay perfect and truly understands guest service. Her outstanding performance should be recognized as the standard for Hotel Service. Thank You Theresa!
May 29, 2012
Rated 5 out of 5 by TheBradys Best in Boston
I live just north of Boston, so I know the hotels in town quite well. If you're looking for a fun place to stay with the most lively lobby in Boston, you've found it. Way better than the W Boston (sorry guys). Alibi and the lobby are always a blast on the weekends. And, if you're lucky enough to have Calvin check you in, you'll feel like a VIP the moment you walk in the door.
November 22, 2011
Rated 5 out of 5 by LLbNYC Historic building with "W' vibe
Loved our stay at this unique property. Our initial room was too noisy, but we were upgraded to much better room. Staff was extremely helpful in every way. Linens are high quality , and we enjoyed the Molton Brown products. Room impeccably clean. Lobby is wonderful to relax and people watch. Both restaurants are worth trying. We had an excellent meal in each.
March 21, 2013
Rated 3 out of 5 by Torch This hotel needs work on its staff training and service
Many staff seemed unhappy with their jobs. For too many, customer service did not come first. The facility was great, the bar scene terrific, the room was very comfortable, but the service was lacking.
One exception on the service is a bellman named Mo who consistently exceeded expectations and whose attitude and customer service was exemplary.
June 27, 2012
Rated 5 out of 5 by GoEverywhere2013 A hip hotel centrally located
Love the history of this place--it's in an old jail! The hotel has kept some of the jail features, which adds to its personality: "The Clink" bar/restaurant, "The Yard" outdoor dining, and 3 floors of "Catwalks" where I imagine the cells used to be organized around a central atrium. Cool lighting, lounge furniture, and a relaxed, but polished vibe characterize The Liberty. Staff were attentive and cheerful, my room was comfortable and clean, with a well-stocked mini bar and even a separate bathtub. The bathroom was stocked with an ample supply of plush towels and a comfy robe. Loved that this place was close to everything. Highly recommend.
September 20, 2013
Rated 5 out of 5 by Richmon Awesome experience!
The hotel was beyond expectations with the spacious rooms and breathtaking views.
Staff was excellent, courteous, friendly and helpful with every request.
June 30, 2012
Rated 5 out of 5 by GMAG Great Experience
Our 4 nights there were just what we needed after a road trip up the coast. The location, staff and amenities were excellent. We would definitely return.
September 22, 2012
Rated 5 out of 5 by Kkbree Great staff....
Wonderful hotel. Staff was exceptionally helpful and kind. Great food.
June 11, 2013
Rated 4 out of 5 by PaulineCanada This hotel has a great location and a cool vibe
My stay was fine, the room was ok ( but nothing out of the ordinary) the front desk staff and the concierge were nice and efficient on my arrival.
We had breakfast at clink-food was good but the service was slow.
The hotel seems to have a very nice ' vibe' and life with lots of events happening every night ( fashion show, jazz concert etc) it's bar in the lobby is always packed and lively.
The only bad comment is about the bell man outside who ignored our request to get a cab to the airport as he was too busy getting people with valet parking sorted out. We had to go on the street and call one ourselves otherwise we would have missed our flight .
April 7, 2013
Rated 5 out of 5 by GinaMarie Wonderful in every respect!
There is nothing about this hotel that was not perfect. From the acknowledgement of my SPG status to the glass of champagne for me and sparkling lemonade for my daughter. The staff was wonderful, the room was perfect and the food in Clink and Scampo were oustanding!!!
February 2, 2014
Rated 3 out of 5 by Redthumb Disappointing service at Liberty hotel
The service was disappointing at best. The people at the check-in desk were not knowledgeable enough. I arrived early and had called the day before to indicate that I woudl be early. I was told that my room was not ready at 1:30 which was understandable. When I went back at 4:30, the staff asked if I had been called. I said I had not and they said my room must not be ready. I said it was past check-in time and I wanted to talk to a manager. When they went back to find manager, they returned saying the room was ready.
Bell man never appeared. Apparently there are no bellmen before 7am, but no one said that when i called for one.
October 26, 2013
Rated 4 out of 5 by Athina Very nice Hotel
Very comfortable Hotel. The front desk is borderline helpful, as compared to other great Hotels ! What will improve the clients' experience is if the Hotel puts in each room a coffee making machine (coffee-maker) so the people staying there can have some coffee in early morning.This is a "must" if you are trying to "sell" this Hotel for symposia ,meetings ,etc
The second feature that will improve my experience , is if you have a dedicated place for smoking that is covered, so when it is raining the guests are protected. Most of the Hotels do have that. Also the consierge desk, some of the staff there is "inferior" to other Hotels.
July 3, 2013
Rated 5 out of 5 by dferragut Great Hotel in Boston
Stayed here for 3 months (Mon-Thur) on a client project and enjoyed my time. Staff is very friendly and knew my name right away. Handled all my crazy requests (early/late check in/out, laundry, shoe shine, cleaning, etc.) with a smile and efficiency. Knew I was a platinum SPG member and treated me as such with great rooms and small perks.
Cool part of town, right across from the T for convenience. Restaurants and bars are excellent and treat you well after a long work day.
Only downside is the poor workout facilities. Small room with a few machines. Hard to run outside in Boston in the winter, so the workout room is essential.
August 6, 2013
Rated 3 out of 5 by Flight51 Good, but...
Good, but missing some of the details that communicate first class service. We opened a half bottle of red from the minibar. The wine was awful and the staff at the front desk indicated they could not do anything about it because we did not call down that evening. My spouse mistakenly did not realize that there was a built-in service charge on room service items. We ended up tipping more than 40%. Again, the front desk could not help.
Great facilities, but front desk staff are more concerned about distributing the free champagne than responding to the small issues that make the difference between average and superior service.
September 3, 2013
Rated 5 out of 5 by Sunshine61 Loved this hottel
This hotel has everything you would want or need, it fills all your needs. We loved it !!!
February 1, 2014
Rated 4 out of 5 by JLA55 Overall a positive experience with a few annoying glitches
The facilities are hard to beat. Our room was more than spacious, comfortable and clean. In fact, no issues with the room. Check in was a problem...a long line when we arrived with only one person on the desk. Overall the food and beverage and the service related to it was excellent with one exception. We found one cocktail waitress, Chelsea, to be rude and abrupt and also had quite a time getting her attention....I found it quite odd given the level of service we experienced elsewhere in the hotel. Special words of praise for the guys on the front door and valets who went above and beyond the call of duty on this rainy week.
June 17, 2013