Rated 1 out of 5 by myself7 Luxury Collection?
The Luxury Collection classification of the Liberty hotel is ridiculous. My dog's kennel is more luxurious.
I booked two rooms and on checkin 5pm, found that one of the rooms was not available yet. That much I can accept but an arrogant check in clerk who claims to know everything and is totally patronizing is beyond the limit.
My room is 1223, and the furniture looks tired, the shower control is broken, and the bath has not been cleaned today. Calling room service gets a very friendly response, but no delivery to the room within 1.5 hours, perhaps they forgot about my request!
I get the impression that the problem with this hotel is the guests. Surely the staff would be much happier if there were no guests making requests, causing them to work, and finally, paying the bills.
July 8, 2014
Rated 1 out of 5 by myself7 Choose a different hotel
This hotel is rubbish. Luxury Collection? You must be kidding. The property has a good location, and the common areas are tastefully decorated. Rooms are small, furnishings look ugly, and bathrooms are dated and in need of repair. Staff generally have an arrogant and unfriendly attitude, with the clear exception of the Concierge staff. It is amazing how the maid service skips important parts of the room, and after being serviced, the bath is dirty and the bed is partly unmade. Call service for any need? The immediate response is "you've got it, coming immediately". Reality is that usually, this means forget about it.
I wouldn't recommend this hotel to anyone. On the contrary, having experienced this dump, I would advise others to beware the Luxury Collection brand - it's clearly widely divergent and there is no consistent standard of quality. In other words, expensive hotels, bit of a gamble on quality standards.
July 9, 2014
Rated 5 out of 5 by Martin70 Great Location
Hotel was minutes away from the airport. Walking distance to great restaurants and shopping. Across the street from the train transportation. Amazing Lobby. Hotel restaurants were excellent.
July 8, 2014
Rated 5 out of 5 by Jackie2121 This hotel is great for a getaway from your busy life.
Great Hotel-Best fun-Great location.
July 7, 2014
Rated 4 out of 5 by Jon523 Very nice hotel, but did not live up to cost or expectation
Beautiful hotel, lobby is amazing, room (in the tower) was just another room, but very small. My room overlooked an alley filled with garbage cans and dumpsters. The garbage man came at 3:15 am and recycle guy came at 7. So much for a good night's rest. Staff at door, valet and check-in people were really great and very friendly, just a sub par experience with the room.
July 3, 2014
Rated 2 out of 5 by MikeB123 Poor quality
Long check in lines (30mins plus), rooms mediocre, food and service well below expectations. Expensive for this type of hotel.
July 2, 2014
Rated 5 out of 5 by AnniversaryGetawayBoston Fantastic!
Really everything about our experience at The Liberty Hotel was fantastic. From the rooms, to the service and attention. And our private dinner in Acorn Room was fantastic. The food was perfect, the atmosphere was perfect and the service could not have been any better. Nick was amazing.
I highly recommend this experience to everyone.
June 30, 2014
Rated 3 out of 5 by nyc2013 jailhouse hotel was interesting, but service was lacking
didn't get offered any help when pulling into valet, or when we used or car in between. for $47/ night valet fee, I expect more service than that, and a greeting by name like the four seasons.
June 30, 2014