Rated 5 out of 5 by JillianBrooke Excellent stay!
Everything from the staff to the decor was amazing! Keep up the good work everyone!!
March 6, 2014
Rated 4 out of 5 by MJenn Great time
We thoroughly enjoyed our time at the Liberty Hotel! I came for my birthday weekend - and I didn't tell the Liberty - but they surprised me with a nice birthday gift. Attention to details was fantastic!
March 3, 2014
Rated 4 out of 5 by Jack54NH Excellent facilities....minor nits to pick...
Excellent facility and rooms. The dining choices are very good. Smooth arrival and departing job by the door staff....Nice touch offering the champagne when you do make it to the check in desk.
During peak periods management needs to have more people on the front desk for check in. I waited much too long for check in. While my Platinum status was acknowledged, I was not upgraded as far as the room goes. Also, room did not have an in-room dining menu. Whose Idea was it to remove the chairs from the reception lobby bar outside Clink in the evening causing patrons to stand? Not a fan.
February 24, 2014
Rated 5 out of 5 by Mike Beutiful, Centrally Located, Perfect
Situated on the Red Line for quick access to Boston, Harvard Square and Cambridge, this AMAZING Hotel is right in the center of it all. The Old Charles Street Jail transformed into a luxury hotel. The exposed brick and cast-iron decor, the jail cells in the bar, and even a jail-cell as a hotel room, you will NOT be dissapointed with your stay at the Liberty. The staff is beyond helpful, catering to any wish you may have. The drinks at Alibi are amazing, and the people watching at one of the top night spots in Boston is perfect...This is a MUST stay in Boston.
February 24, 2014
Rated 1 out of 5 by jwericks4444 Underwhelmed
I've been staying at the Liberty for a couple years and I have to admit the standard of service keeps getting worse and worse. Two cases in point. First, the internet was extremely spotty during not only my most recent stay but also the last time I had stayed there. I tried to use both the complementary service as well as the paid service and both were very slow on multiple devices that I used. I had called Services and they mentioned that they were switching to a new wi-fi network and to "keep trying". Really? You need to do more than that.
Second, i realize it is a perk but one of the nice things about the Luxury Collection is the complementary shoe shine. On my last stay there, I had called Services the night before and asked to please pick up my shoes. They indicated that they would pick it right up. However, in the morning, the shoes were there, still dirty. Not a huge issue, just surprised.
Both of these things are minor issues but they seem to be a sign that the Liberty is slipping somewhat. There is a premium to stay there and for me these types of services are worth the premium. If not, there are many other Starwood properties in Boston to choose from.
February 27, 2014
Rated 5 out of 5 by Kristin501 Liberty is excellent
We took my daughter here to walk the freedom trail- we are so happy we stayed in such an incredible hotel. Staff if lovely and friendly. Hotel architecture is incredible- what vision to turn a jail into a hotel that is beautiful. We loved the alibi with mug shots of célèbre ties and drinks named after movies with people who went to jail. Rooms are so clean & excellent views and location- made our weekend even more special.
February 23, 2014
Rated 3 out of 5 by lyna interesting design
interesting jail concept. happy we didn't check in friday or saturday night once the club scene starts!!
Beds could have been more comfortable for a 4.5 star hotel and toilet made noise after every flush.
view was beautiful on city side but our room was close to elevator so you could hear it running.
February 24, 2014
Rated 3 out of 5 by JayB42 Some shortcomings
The bathroom was uncomfortable...toilet should be "comfort height " . This one was so low that I pulled a stomach muscle sitting down and getting up . There should be safety bars in bathtubs and showers to prevent falls on slippery surfaces. Ther should be hooks to hang towels, pant etc while showering. Water pressure was too strong in shower and could not be adjusted and the shower head was too high...should be adjustable.the breakfast room was too cold (Clink ) had to change table and still was freezing. Mike's Coffee was too bitter and the only bagel offered was tasteless and bowl of oatmeal was too large for the average appetite. The 2 nd floor lobby was also too cold in the evening because too much cold air sweeps in from the main entrance. The restaurant Scampo was superb and exceeded my expectations.Thanks
February 21, 2014