Rated 2 out of 5 by Jogian15 Not worth the money
The A/C unit was making a loud sound all night long. told he front desk about it and nothing was done. They never even followed up with me to make sure that it was taken care of.
August 8, 2012
Rated 4 out of 5 by SallyP Not just a another hotel
If you are looking for something a little different in Boston this is rather unique being a former jail but comes with all the qualities one expects of a luxury collection hotel.
November 20, 2012
Rated 5 out of 5 by Stanley15 Excellent service and staff
The staff was accomodating at every turn whether it be checking in/out; restaurants, lounges and valet.
The hotel itself is just gorgeous - wonderful at Christmas time.
December 11, 2013
Rated 1 out of 5 by jwericks4444 Underwhelmed
I've been staying at the Liberty for a couple years and I have to admit the standard of service keeps getting worse and worse. Two cases in point. First, the internet was extremely spotty during not only my most recent stay but also the last time I had stayed there. I tried to use both the complementary service as well as the paid service and both were very slow on multiple devices that I used. I had called Services and they mentioned that they were switching to a new wi-fi network and to "keep trying". Really? You need to do more than that.
Second, i realize it is a perk but one of the nice things about the Luxury Collection is the complementary shoe shine. On my last stay there, I had called Services the night before and asked to please pick up my shoes. They indicated that they would pick it right up. However, in the morning, the shoes were there, still dirty. Not a huge issue, just surprised.
Both of these things are minor issues but they seem to be a sign that the Liberty is slipping somewhat. There is a premium to stay there and for me these types of services are worth the premium. If not, there are many other Starwood properties in Boston to choose from.
February 27, 2014
Rated 5 out of 5 by Ellen28 Convenient and Perfect!
As a Mass General patient, and repeat guest at the Liberty, we find the location ideal, and all our needs and comforts are perfectly met, making our stay consistently enjoyable.
February 2, 2013
Rated 5 out of 5 by Renee1 Superb Front Desk
Thanks to P. and A. for excellent service. P. game me a room with a super view. A. arranged for a last minute boot polish at 5:30 a.m. Thank you for making my staya pleasurer.
February 3, 2013
Rated 5 out of 5 by Tltincup When I come to Boston
I love the service and the size. The people at checking in are exceptional nice. The only thing that was be fixed is the cable TV . The lack of channels is apparent.
December 14, 2013
Rated 5 out of 5 by Nuno Excellent Hote
Corteus staff, comfortable rooms and leissure areas.And for me , very conveniently located close to the Mass. General, which is the reason for our frequent visits to Boston..
April 15, 2013
Rated 4 out of 5 by DrTW Interesting decor and setting
I like the way you have preserved the history of the jail and how the hotel has been re-purposed.
The staff was very gracious. My only regret is that i could not stay longer.
December 20, 2012
Rated 5 out of 5 by Bicka Clean, clean, clean!!!
I travel a great deal for work and was completely impressed by how clean The Liberty was during my stay! I will absolutely stay there again and hope next time it's for fun!!!
November 5, 2012
Rated 5 out of 5 by anna1 Great overall
Had a wonderful stay the service was top notch. We were upgraded to a corner room with a beautiful view. The staff was great. The rooms were large, the location was perfect.
August 1, 2012
Rated 5 out of 5 by Muddy87 Awesome Hotel with History
The hotel is beautiful to look at, has a great history and is in a great location. Your staff went above an beyond to make us comfortable. Thank you. Can't wait to go back.
July 1, 2013
Rated 5 out of 5 by red1 bostons best
had a great time in the comfort of your hotel location perfect! staff friendly and efficient, restuarants top notch was in for the soccer with family travelling from the uk
July 28, 2012
Rated 4 out of 5 by john BS
The personal service by staff members was way over the top excellent!!!!!
The beds and linens however were not acceptable.
And my dinner at Scampo was basically inedable.
February 21, 2013
Rated 5 out of 5 by MarcM Awesome!
The hotel is beautiful, the restaurants were awesome and the staff super friendly - plus the local was perfect to get to the concert we attended. The best hotel in Boston!
September 28, 2012
Rated 5 out of 5 by Aaron Fantastic
Excellent in every aspect. Great localization, very well decorated, clean, etc. Most importantly, the hotel has character. Staff was extremely helpful and professional.
April 23, 2013
Rated 5 out of 5 by pctl50 Fantastic service
We celebrated my husband's 50th birthday at the Liberty. We really enjoyed our stay. The staff could not have been nicer or more accomodating to our requests and needs.
December 26, 2011
Rated 5 out of 5 by brbarnett2007 Incredible Hotel
The hotel staff made my entire family feel welcomed and special. The hotel is amazing! I would highly recommend this hotel to anyone who is looking at coming to Boston!
August 8, 2012
Rated 4 out of 5 by ron4339 Rooms need Maintance
Room had worn ripped rug. Lamp at bed had a broken socket that someone could have been electrocuted. Shower was loaded with BLACK MOLD that came off in glops.
December 8, 2013
Rated 5 out of 5 by JBam Great Stay
Spent 2 nights in Boston attending Red Sox games. Room was great, staff was extremely helpful. Hotel has a rocking night club! Would recommend this hotel to everyone.
August 19, 2013
Rated 5 out of 5 by FrequentSPGStayer Great Hotel
I was very happy with this Starwood Property hotel. I would strongly recommend to folks that would like to try something different than a regular Starwood property
July 12, 2012
Rated 5 out of 5 by hollybenard Awesome
Hotel staff was accomodating, facilities went above my expectation. Room was immaculately clean, and the hotel lobby was absolutely stunning. Amazing place!!
November 18, 2013
Rated 5 out of 5 by TLC060360 Amazing Property
We had just a fantastic time at the Liberty! It's an amazing property with amazing amenities and a great staff. Can't wait for the opportunity to stay here again.
May 6, 2013
Rated 4 out of 5 by CH1234 Location and Style
This hotel is the epitome of a great hotel in a great city. Friendly and courteous staff, and great restaurants and bars to wind down after a great day in Boston.
August 27, 2012
Rated 4 out of 5 by Chris123ABC Great location....doesn't live up to the Hype
Second time staying here...it is fine. Great location if you want to be in the Beacon HIll or MGH neighborhood. Staff is very Pretentious....and it's unnecessary.
March 5, 2013
Rated 5 out of 5 Great experience
What a wonderful place. We love staying there when in Boston. Beautiful hotel, friendly staff and so helpful. Right in the heart of Boston. What could be better?
September 27, 2012
Rated 5 out of 5 by happ1123 flawless
still waiting for a momentary letdown in service, but after our fifth visit, the Liberty Hotel has once again been a perfect place to stay in Boston. Thank you.
August 30, 2013
Rated 3 out of 5 by Panterenoire This hotel does not have enough help
Our anniversary stay turned less than joyous when our bags ( which contained my meds) didn't get delivered to our room on time and we had to get them ourselves.
June 14, 2012
Rated 5 out of 5 by JillianBrooke Excellent stay!
Everything from the staff to the decor was amazing! Keep up the good work everyone!!
March 6, 2014
Rated 5 out of 5 by farrar Great conference spot
We hosted over 130 customers. They were impressed with the unique architecture.the evening fashion show was an unexpected bonus for both the men and the women.
October 12, 2012