Rated 2 out of 5 by Sylvie23 I was really disappointed this time
I have stayed at the Liberty on several occasions for both business and pleasure and liked it so much that i refused to stay anywhere else...until my last 2 visits. I'm not sure what happened but things fell short on many fronts:
-my room was not very clean, it appeared that several areas of the room (in particular the bedboard) had not been dusted for a long time!
- my mattress wasn't very comfortable, old mattress
-no desk chair, the chair was too low and uncomfortable
-spotty wi-fi access
-mini-bar chocolate was melted because of lights/heat in the unit and although she said she would take it off the bill i just checked and she ultimately didn't
- cleaning person that kept knocking to get into my room all the time
-took forever to get my car
-stain on the chaise lounge
And the list goes on...
July 21, 2014
Rated 3 out of 5 by llldb has off days
i have stayed at the Liberty before - and loved it. Both business and personal travel. This trip was a suprise in that it felt a little sub par. When i got there, i was unable to recieve the Gold SPG upgrade because they were overbooked (i would think theyd identify those of us coming in ahead of time and hold rooms??) ..when i get to my room, the lotion was used..3/4 empty (not a big deal but feels gross to be reminded someone else was just here before you )...i ordered room service and they forgot the bread, didnt include salt and pepper, didnt have the order right. All fixed etc - but felt really off their game and the stay was very mediocre.
July 22, 2014
Rated 5 out of 5 by Brooke01 This was a vacation breakout!
As a Platinum SPG member, this property is one of the more unique & dynamic. The room, architecture, hospitality and food options exceeded expectations. The rooms director even hosted a Friday happy hour for all SPG members with a wonderful spread & beverages. Thomas at the front desk, Patrick with transportation, Mo at valet Job all went above & beyond. Well done by all-
July 20, 2014
Rated 3 out of 5 by Grumbler Billing problems
My booking was confirmed with a room rate of $519. Upon arrival, receptionist Tom spoke of an upgrade providing Charles River views, no mention of a rate increase. After dinner at the Clink, I and my granddaughter asked for correction of the $839 rate, having just noticed it on the key envelope. The receptionist checked with the "manager" and said the $519 rate was o.k.'d.
When the final bill arrived by 7/18/14 email, the rate shown was $839. On 7/21 I called the Liberty about the billing, noted that $519 was shown on 6/13/14 email confirmation #111167468, and was promised a callback. No callback.
Also, charge of $37.88 for 375ml bottle of honor bar white wine is excessive.
July 23, 2014
Rated 5 out of 5 by SouthCityDoc VERY MUCH wanted to 5 Star everything...
Fantastic beginning. The Bellman opened our taxi doors and greeted us immediately. Asked how we were doing and I told him how the driver wanted to rip us off by charging extra for luggage. (Posted on the window behind the driver from the Boston POLICE that they are not allowed to do it.) He immediately responded " I'll handle it!" and did excellently. I wish I had gotten his name as he also helped us at departure as well. Check-in very smooth and very friendly. Gave us a glass of champagne with our room card. NICE TOUCH!! The BEAUTY of the whole "jail" part of the hotel is hard to describe to due it justice. Love the dogs allowed in the lobby! Both restaurants were a taste bud delight but SCAMPO is a MUST!!! Employee service so wonderful. REALLY?? We went to the Science Museum at 10 am and got back at 3pm to the hotel. Our room was being cleaned so we went down to the lobby to wait and were given a glass of champagne for our "inconvenience". I was amazed. The room... high floor, great view (best wing best side) ... a bit surprised not bigger room being platinum, i.e.: suite or corner room as per prior experience at many other SPG Hotels. I say again that the wing and side and height is definitely a perk. Thank You Liberty. The bed was very comfortable but not the pillows AT ALL thus the 4 Star on the Room and Sleep. Would I stay here again? WITHOUT DOUBT...ABSOLUTELY!! (In fact there is a convention in January I have never attended but might just because of The Liberty Hotel!) This hotel needs only to do a few things to be a 5 STAR across the board.
July 15, 2014
Rated 5 out of 5 by Catie99 Excellent hotel to complete your time in Boston
The Liberty Hotel has a friendly, thorough, and efficient staff; the rooms and amenities make it a Luxe yet hip stay in Boston. The restaurants are all top notch and the bars are a fun experience. I have stayed here before and would return here on my next visit. It's like no other hotel in Boston!
July 21, 2014
Rated 5 out of 5 by jewlb123 Thoroughly enjoyed our stay
The location cannot be beat if you are exploring Boston! We also thought the service at the liberty was superb! Thanks for a great stay.
July 21, 2014
Rated 5 out of 5 by Runokc The liberty hotel
Just so cool. The history of the liberty hotel,the food, bar and the service. My first time to Boston
July 19, 2014