The Liberty, a Luxury Collection Hotel, Boston

  • 215 Charles Street
  • Boston,
  • Massachusetts
  • 02114
  • États-Unis
  • Carte

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Les hôtes doivent avoir au moins 21 ans et présenter une pièce d’identité avec photo pour réserver une chambre.

Rated 4.2 out of 5 by 702 reviewers.
Rated 5 out of 5 by SPG for Life This was the first experience that I have had in claiming SPG points for a hotel reservation, and I am hooked for life. I can't tell you how great Dakota at The Liberty was. We initially booked the wrong weekend for our trip and were left without a room. Dakota worked his magic to make sure that we were taken care of, had a room, were able to use points, and he kept us stocked with champagne while he did so. I work in a customer-service oriented business, and I would consider myself to have an employee like Dakota. He was outgoing, friendly, gracious, funny, and, most importantly, my wife and I could tell that he genuinely cared about our comfort and happiness during our time at the Liberty. This was a phenomenal experience! November 11, 2014
Rated 4 out of 5 by Unique property This property is the most interesting and unique that I have ever stayed. I love the charming marriage of old and new buildings and the various prison names attached to areas. I have never encountered such a wonderful reception and that is solely attributable to THOMAS at front desk. Cheerful, obliging, articulate and with a marvelous sense of humour. However , one aspect I struggle with is the canine very friendly policy. I dont enjoy dogs running around the Lobby unleashed. Yappy hour is a nightmare for myself. I dont want animals anywhere near my food/drink when I should be relaxing. The smell and sound is completely offputtng. Management should have the courtesy to inform Guests that on a Wednesday evening, that the Lobby will be over run with dogs. There were 24 said creatures ranging from very small to very large and once again , whilst many were reasonably well controlled, others were not. An assumption cannot be made that we all are devotees of these animals. In addition, I have great difficulty accepting my food/beverage orders from staff patting and touching these animals. My hygiene standards are not excessive but handwashing by the bar staff seems not to be a priority. October 4, 2014
Rated 2 out of 5 by Should have been better Neat concept for this hotel. However, was told at check-in that I had been assigned a "jail room" and was told all about it and how much I would love it. i was directed to a particular elevator bank to access the jail rooms. Went up and couldn't find my room - because I was given incorrect. Turns out I was in the regular section. Furniture was badly scratched. One lamp was missing the plastic part that allows you to rotate the metal pin that turns it on/off. Mattress sagged badly. Overall, not what I would expect for the price charged. Would not go back. September 19, 2014
Rated 3 out of 5 by Party Hotel There was a considerable wait to check in at the front desk because there was only one person. There was not an expedited check in lane for Starwood members. I did not realize that the hotel has a bar (The Alibi) that has a large draw for weekend party goers. There was lot of noise and foot traffic going into the hotel at 9 pm. Once I got through the people on the main floor and up the escalator the inside music was extremely loud. I went straight to my room and stayed there until morning. I chose the hotel because it's the only Starwood property in the heart of Boston where I needed to be. November 3, 2014
Rated 2 out of 5 by Poor Managment Unreasonable overbilling on debit card and failure to rectify situation immediately. Over billed ~$2,000 for the three day stay. Rate on initial days was reasonable and then unexpectedly jumped to outrageous fee. Was told it would be fixed on Friday but problem remains as of today (4 days later). October 27, 2014
Rated 2 out of 5 by Unique hotel but needs a cleaning! I stayed in a beautiful suite with amazing views but the room was dirty, stains on the furniture and carpet. Coffee machine broken, called for a new one in the evening and it was not replaced until I called again. Housekeeping cleaned the room, did not empty garbage can that was full or replenish hand towels/washcloths. The room itself needed a major cleaning and was dirty when I checked in. Called to move but no other suite was available. Unique hotel but the sleeping rooms need a bit more attention to cleaning. September 7, 2014
Rated 5 out of 5 by liberty great historical hotel, fun to stay at November 6, 2014
Rated 3 out of 5 by I love the Liberty but... I've stayed at the Liberty 5 times in the past 4 months and my experience has gone from extremely positive to disappointed during each successive stay. The hotel is lovely, the staff friendly and yet it seems that frequent guests and Starwood Gold members are not particularly valued. Initially I was able to book a corner King room with a view of the Charles River on a high floor for ~$225/night. Most recently, I paid $425 for the tiniest room across from the elevator. The view was of the hospital, there was no coffee maker and no room for a comfortable chair. When I mentioned that I would like a coffee maker, I was told none was available. Really? For $425? Finally, for the 2nd visit in a row, I have had to ask for my bill to be emailed 3 times. Currently, 4 days after checking out, I still don't have it. I think I'm going to have to rethink my hotel choice on my frequent trips to Boston. March 4, 2012
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