Rated 4 out of 5 by donewith6kids Not up to my expectations
Bedding and mattress was average at best. The toilet paper was from the Dollar Store. Service was excellent but they are skimping on some important essentials. No evidence of a Platinum upgrade.
May 26, 2013
Rated 4 out of 5 by Bc123 Really nice hotel
The service was friendly and attentive. The location is good with easy access to many Boston sites, and also quite nice restaurants around. The suit room is beautiful and with nice river view..
August 1, 2012
Rated 5 out of 5 by Albion1 Amazing unique hotel syle and architecture
The Hotel is absolutely amazing and unique by incorporating a jail into an amazing, cool, swank, hot spot. The room and view was excellent, the staff great and the bar/outdoor deck really cool.
May 24, 2013
Rated 2 out of 5 by Natural22 Left me wondering
Issue with the hotel service and food, so I sent the GM an email with my concerns and never received any response. Left me quite disappointed when I had such high expectations from this hotel.
August 21, 2012
Rated 2 out of 5 by dhm314 hospital visit
2 Nights in a row the Hotel hosted a LOUD event with live music in the Courtyard. It was late and kept me from sleeping. The tv faded in and out 2 nights to the point it had to be turned off.
September 29, 2012
Rated 4 out of 5 by bella12 Just a so-so experience!
The evening food and service at the very busy Clink Resturant left a lot to be desired. Valet parking,especially drop-off, was difficult and lengthy. The hotel ambiance however was very nice.
May 7, 2013
Rated 5 out of 5 by srb23 Fantastic Stay in Boston
Loved this hotel in every way. Trendy, comfortable, fun, restaurants were delish and everyone was wonderful. Beyond pleased and will definitely stay there again on our next trip to Boston.
March 28, 2014
Rated 5 out of 5 by Yourpal Met Larry David!
Great stay. Beautiful room and view. Staff are wonderful. Convenient to MGH. Food is delicious. Special thanks to Theresa. Having Larry David greet us in the elevator was an unexpected plus.
July 1, 2012
Rated 5 out of 5 by Shelly1968 Excellent Stay
Beautiful hotel...excellent friendly staff..clean rooms....entertaining club and great breakfast....overall Fantastic!!!
Also loved the decor!!!! We will definetely be staying there again :)
December 31, 2012
Rated 3 out of 5 by 2muchtravel Middle of the road
This is a nice hotel but definitely not a Luxury Collection Hotel (or at least what those hotels used to be I guess). The food, the service and the overall feel is very midwest hotel chain.
August 27, 2012
Rated 5 out of 5 by hubertx Great hotel
The Liberty is a great hotel, well located. The only thing is that rooms (or at least mine) don't have a closet or a place to hang your suits, and this is important for business travelers.
October 26, 2012
Rated 5 out of 5 by PEGirl70 A unique vacation experience awaits you !!!
We truly had a wonderful stay at the Liberty Hotel. We dined in Scampos and had a delicious pasta dinner. The most outstanding piece of our visit was the hospitality of the service staff.
November 11, 2013
Rated 4 out of 5 by nsdg Hotel Was Great
Staff wasn't very accommodating, They had confirmed a suite award upgrade and then took it away upon arrival.
August 13, 2014
Rated 5 out of 5 by KB228 Superb Example of the spg brand
I travel extensively and spend more time a year in hotels than I do in my house. That said, I am very hesitant to ever give a place five stars as there is always room for improvement.
The Liberty Hotel so exceeded my every expectation that I did not hesitate at all. The location of the hotel is wonderful! My friend and I were able to walk all over the city and, had we wanted to, we could have taken the T which is just steps from the front door.
The lobby, bars, and restaurant are stunning, beautifully decorated, and very comfortable. It is quite difficult for a hotel to be classy without being snobby. The Liberty makes it look effortless. It is the absolute epitemy of luxury combined with a genuinely friendly atmosphere.
The staff was helpful, friendly, knowledgeable, and approachable.
The beds were exceptionally comfortable and the bathroom was spacious and clean.
Drinks at the bar are pricey, but, hey, that's any hotel!
I cannot recommend this property enough. I have stayed in muliple hotels all over the world (including a ton of spg hotels) and this is hands down the best experience to be had.
March 21, 2012
Rated 5 out of 5 by George79 Great Hotel and very nice staff
It was my first time at the Liberty and stay was excellent. Loved location, people and interaction of the staff. Hotel is nice, clean full of charm and bass in the lobby was great.
August 4, 2012
Rated 5 out of 5 by ravenfan Awesome hotel
Really great hotel, wonderful customer service, great staff, great location. Only negative comments: towels aren't soft, fitness center is nice but not a lot of different equipment
July 16, 2013
Rated 5 out of 5 by jewlb123 Thoroughly enjoyed our stay
The location cannot be beat if you are exploring Boston! We also thought the service at the liberty was superb! Thanks for a great stay.
July 21, 2014
Rated 5 out of 5 by agfan Perfect Stay!
As always, a great stay at the Liberty. Warm greeting on arrival, great upgrade as an SPG Platinum member, beautiful room, and very good dining options. Look forward to returning.
December 11, 2012
Rated 5 out of 5 by James3433 Great Staff
Every staff member we encountered was extremely professional and warm. The check in was especially warm and welcoming. With the hospitality alone, I would come back to this hotel.
January 21, 2013
Rated 4 out of 5 by capecod31 Great Location
Excellent hotel if you are needing surgery at any of the nearby hospitals. Beautiful views of the Charles & Cambridge. Valet parking was very convenient. Excellent service overall
August 15, 2013
Rated 2 out of 5 by Jogian15 Not worth the money
The A/C unit was making a loud sound all night long. told he front desk about it and nothing was done. They never even followed up with me to make sure that it was taken care of.
August 8, 2012
Rated 4 out of 5 by SallyP Not just a another hotel
If you are looking for something a little different in Boston this is rather unique being a former jail but comes with all the qualities one expects of a luxury collection hotel.
November 20, 2012
Rated 4 out of 5 by kipV One night stay
Hotel was quite good on most accounts. Staff was accommodating if a bit slow at check-in. Value can be good if you keep an eye out for last minute deals.
June 28, 2014
Rated 5 out of 5 by Ellen28 Convenient and Perfect!
As a Mass General patient, and repeat guest at the Liberty, we find the location ideal, and all our needs and comforts are perfectly met, making our stay consistently enjoyable.
February 2, 2013
Rated 5 out of 5 by Renee1 Superb Front Desk
Thanks to P. and A. for excellent service. P. game me a room with a super view. A. arranged for a last minute boot polish at 5:30 a.m. Thank you for making my staya pleasurer.
February 3, 2013
Rated 5 out of 5 by Bicka Clean, clean, clean!!!
I travel a great deal for work and was completely impressed by how clean The Liberty was during my stay! I will absolutely stay there again and hope next time it's for fun!!!
November 5, 2012
Rated 4 out of 5 by DrTW Interesting decor and setting
I like the way you have preserved the history of the jail and how the hotel has been re-purposed.
The staff was very gracious. My only regret is that i could not stay longer.
December 20, 2012
Rated 5 out of 5 by Nuno Excellent Hote
Corteus staff, comfortable rooms and leissure areas.And for me , very conveniently located close to the Mass. General, which is the reason for our frequent visits to Boston..
April 15, 2013
Rated 5 out of 5 by anna1 Great overall
Had a wonderful stay the service was top notch. We were upgraded to a corner room with a beautiful view. The staff was great. The rooms were large, the location was perfect.
August 1, 2012
Rated 5 out of 5 by red1 bostons best
had a great time in the comfort of your hotel location perfect! staff friendly and efficient, restuarants top notch was in for the soccer with family travelling from the uk
July 28, 2012