The Liberty, a Luxury Collection Hotel, Boston

  • 215 Charles Street
  • Boston,
  • Massachusetts
  • 02114
  • États-Unis
  • Carte

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Rated 4.2 out of 5 by 706 reviewers.
Rated 1 out of 5 by Pretentious With Mediocre Service The hotel is a great property that is pushing a luxury hotel that is a club. I think the idea could work, but the Libery's execution is flawed. Having a club at the entrance of the hotel is a poor idea. While it is entertaining to walk into, it creates a mass of logistical and potentially legal problems. Having cars pull up to where the club entrance is creates an unsafe environment. Walking into the hotel lobby through two "clubs" is interesting, but as someone checking into the hotel and expecting to have a more relaxed atmosphere, the concept fails miserably. If the entrance was seperated from the "club" entrance perhaps the concept would work better. In addition to this design flaw, the staff are rather pretentious and generally unhelpful. The restaurant service was slow, the Valet brought up the wrong car and also argued with me when I arrived. The front desk was reasonable. I was very surprised at the lack of service and attention to detail at the hotel and think that by including the "clubs", the hotel makes it very difficult to enjoy the experience. I would not recommend this hotel to anyone and would suggest that there are plenty of better options in Boston to stay at. November 11, 2013
Rated 4 out of 5 by Hotel has great features Luxury hotel with great bar and restaurants. Helpful staff and clean rooms. Gym should be improved. December 6, 2013
Rated 4 out of 5 by check-in Jeremy provided excellent welcome at check-in and help me with printing my past bills. Great service. June 21, 2013
Rated 5 out of 5 by Wonderful hotel The Liberty Hotel is a beautiful hotel with a staff that's professional and very helpful to my needs. April 15, 2013
Rated 5 out of 5 by Loved this hottel This hotel has everything you would want or need, it fills all your needs. We loved it !!! February 1, 2014
Rated 5 out of 5 by Not your typical hotel setting Love this hotel! Service is outstanding. Restaurants are wonderful. Cozy to metro ... it has it all. May 25, 2013
Rated 4 out of 5 by no room service My room was not serviced after my second of 3 nights in the room. I checked out after my 3rd night. October 12, 2013
Rated 5 out of 5 by unexpected treat went for a meeting. beautiful architecture. comfortable room, staff was excellent. great location. August 23, 2013
Rated 5 out of 5 by Great experience in such an interesting building The history of the building alone is amazing. The staff was extremely helpful and accommodating. October 18, 2012
Rated 5 out of 5 by Great Place to stay The hotel was great, clean, close to many things to see and do. Enjoyed our stay. Great people. September 23, 2012
Rated 4 out of 5 by Hotel was awesome!! REally loved my stay - was here for Business and was impressed with all the hotel had to offer. September 20, 2012
Rated 5 out of 5 by The Liberty Beautiful, comfortable, ideal location. April 8, 2014
Rated 4 out of 5 by April14 Great hotel. Love the jail and the comfort. April 4, 2014
Rated 4 out of 5 by dirty bathroom Everything was fine except when we arrived our bathroom was used and they did not flush it. June 3, 2013
Rated 5 out of 5 by Amazing customer service My room was not ready, but the staff went out of their way to make my family comfortable. November 26, 2012
Rated 5 out of 5 by Fantastic Common Area The common area, bar and restaurants were great as was the food. Rooms met expectations. January 26, 2013
Rated 5 out of 5 by Outstanding Hotel The Liberty met all of my expectations. A great stay. A great Staff. A great location. November 4, 2013
Rated 3 out of 5 Good location Good location to subway / Beacon Hill, etc - hotel rooms below expectation - staff nice September 4, 2013
Rated 5 out of 5 by great stay Centrally located Great food cat walk bar is agreat place to hang out and people watch September 11, 2013
Rated 5 out of 5 by EXCELLENT HOTEL I APPRECIATED VERY MUCH TO STAY AT LIBERTY HOTEL. GOOD LOCATION AND WONDERFUL SERVICE. April 8, 2013
Rated 5 out of 5 by Great Hotel! Would stay there again. Restaurants were wonderful and the staff were very attentive. June 17, 2013
Rated 2 out of 5 by All sizzle no steak. At every turn poor service prevents this outstanding hotel from acheiving excellence. April 15, 2013
Rated 3 out of 5 by Disappointed overall Did not meet expectations of a luxury property.Feel free to contact me to elaborate. August 22, 2013
Rated 5 out of 5 by Great Hotel!!! I love this place, the hotel has a great look and feel and is a great place to stay. June 17, 2013
Rated 4 out of 5 by Great Sevice and accomadations Friendly staff exellent dining and great location with the subway across the street July 28, 2013
Rated 5 out of 5 by Wonderful Hotel Liberty did not disappoint! Great staff, excellent unique hotel a must try! August 30, 2012
Rated 5 out of 5 by Exceptional Hotel and Attentive Staff The staff went above and beyond to make certain that our stay was a memorable one May 9, 2013
Rated 4 out of 5 by Nice stay Great neighbourhood, beautiful structure. Rooms starting to get a little tired. August 22, 2013
Rated 3 out of 5 by Beds need to be more comfortable I had higher expectations for comfort since this was a higher level spg hotel. December 4, 2012
Rated 5 out of 5 by everything was perfect! could not have had a better stay anywhere else! Thank you Liberty! January 27, 2014
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