Rated 5 out of 5 by Jaime Room had great view
Beautiful view of prudential center and Charles river
August 7, 2012
Rated 1 out of 5 by PhillyGirl2012 Hotel was great
Very friendly staff, beautiful hotel and very good food. The free in room internet was nice added bonus!
August 5, 2012
Rated 5 out of 5 by Jon33 Visually stunning, well-located hotel
The Liberty came recommended to me by a colleague and I'm glad I took her up on it. The hotel is as comfortable and convenient as you'd expect, but with a stunning interior architectural character. A one-of-a-kind place to stay in Boston.
August 5, 2012
Rated 5 out of 5 by George79 Great Hotel and very nice staff
It was my first time at the Liberty and stay was excellent. Loved location, people and interaction of the staff. Hotel is nice, clean full of charm and bass in the lobby was great.
August 4, 2012
Rated 5 out of 5 by Tnors Superb Stay!
The Liberty Hotel was a very well appointed hotel with excellent staff and restaurants. Upon arrival a friendly check in and a glass of champagne, a very inviting touch to start out the stay. The restaurants and bars were very good. The 3rd floor catwalk was a great addition for guests. The room and the view were tremendous. Location, location, location. The Red line stop, Charles St. walk to the Boston Park and all of the shops close by to the Liberty Hotel. I will definitely be coming back.
August 2, 2012
Rated 4 out of 5 by Bc123 Really nice hotel
The service was friendly and attentive. The location is good with easy access to many Boston sites, and also quite nice restaurants around. The suit room is beautiful and with nice river view..
August 1, 2012
Rated 5 out of 5 by anna1 Great overall
Had a wonderful stay the service was top notch. We were upgraded to a corner room with a beautiful view. The staff was great. The rooms were large, the location was perfect.
August 1, 2012
Rated 5 out of 5 by CanuckTraveler A very unique hotel
Loved my recent nights at the Liberty. So much character and comfort.
August 1, 2012
Rated 5 out of 5 by JeffB Great location, beautiful hotel.
I enjoyed, my stay. The 10th floor suite was beautifully decorated and had an amazing view of the Charles.
I look forward to staying at the Liberty again.
August 1, 2012
Rated 5 out of 5 by MickBar Very Special Hotel. A new favorite.
The lobby was comfortable as well as inspiring and dramatic. It was also social without being an overbearing scene. The layout complimented the overall architecture and design very well. Overall the service was just right. The staff never tried too much and never too little. Service was just right for my tastes. The room was also just right. I did have a small issue with a clanking air vent (hence 4 stars instead of 5) but it was acceptable to me since everything else was so pleasant. Overall, I really enjoyed your hotel and am looking forward to my next visit. Please keep doing what you are doing.
July 31, 2012
Rated 3 out of 5 by Gregory5262 Bad view, back of another building out window.
Nice hotel. We were there for vacaton, first time in Boston. We setup reservations several months in advance. We are also Gold level Starwood.
On arrival we were told hotel was busy, but if possible they would upgrade us if anything opened. Our room faced a ugly back of a building. No view of anything. Best view of Boston and river was window at elevator area.
If I would have know ahead about this problem, we would have stayed at different hotel. It would have been nice if the front desk would have told of this issue and helped find different hotel for us.
Probably will not chance saying there next trip.
July 30, 2012
Rated 5 out of 5 by MaryLynn No Prison Break Needed Here
The Liberty Hotel was everything and more then I expected. From the service I received to the unique look and feel of this once prison. The attention to detail to incorporate the history of this building was extraordinary. Loved the Solitary door hangers, the catwalks and the ice bags in the freezer rather then the typical ice machine. Perfect pour for the ice bucket. It's the little things. I will be talking about The Liberty for months to come and would definitely stay again.
July 30, 2012
Rated 4 out of 5 by nellnick King Suite at Liberty Hotel
Needs better soundproofing
July 29, 2012
Rated 5 out of 5 by red1 bostons best
had a great time in the comfort of your hotel location perfect! staff friendly and efficient, restuarants top notch was in for the soccer with family travelling from the uk
July 28, 2012
Rated 5 out of 5 by mpf99 Great facility, greqt experience
We loved our several days at the Liberty. The staff was super: my leg is in a cast and the doorman ran over to Mass General to get me just the wheelchair I needed (able to fold into a taxi trunk). Then thee was the Chaka Kahn concert in the lobby one night!
July 28, 2012
Rated 5 out of 5 by cindy0518 Anniversary stay
We were upgraded to a room with a nice view and our friends were given an adjoining room as we requested. We had a great breakfast and lunch at Clink and a wonderful dinner at Scampo. We highly recommend Scampo for a special meal. The service was excellent and the waitress was able to answer all our questions and made some great recommendations.
Hotel service was great. There was a private party or fashion show in the courtyard under our window with very loud music but it stopped before 11. The rooms were clean and comfortable and water and internet were free which is as it should always be.
The hotel is beautifully renovated and we enjoyed learning about the history. Great 2 day stay and we would highly recommend it. The champagne at check in is a nice touch that just instantly put us in a great mood!
Lobby bar has an excellent selection of wine but it is pricy.
July 26, 2012
Rated 2 out of 5 by HKrew Not luxury collection worthy
Low ceilings, plastic shower, plastic tub, cheap tile and horrible hvac do not make a luxurious hotel. The color scheme and horrible acoustics only make the situation worse. We really felt that that the whole hotel was a great concept and a horribly missed opportunity. If it had not been an award night we would have left and demanded our money back.
July 25, 2012
Rated 5 out of 5 by bcp9297 Excellent all around
This is the best hotel in Boston, hands down! Have stayed several times, both for business and leisure. Will definitely return.
July 24, 2012
Rated 5 out of 5 by kmdd Great location!
Great location, staff, and service.
July 23, 2012
Rated 5 out of 5 by Texastraveller Great hotel and a great staff
This hotel is wonderful with fabulous views of the Charles River and a great location. The friendly and helpful staff makes the hotel even nicer.
July 16, 2012
Rated 3 out of 5 by Jcvanb Great location Rooms need upkeep
Location to Logan, Femway, and sights
Room was in need of maintenance.
Air filter on A/C was caked with hair and dust. Probably never been changed.
Shower dripped and had to be cranked in order to stop.
Tv remote barely worked and was a pain.
lighted mirror broken.
Carpet very soiled.
Pillows were stacked on floor in corner when checked into room.
July 13, 2012
Rated 5 out of 5 by FrequentSPGStayer Great Hotel
I was very happy with this Starwood Property hotel. I would strongly recommend to folks that would like to try something different than a regular Starwood property
July 12, 2012
Rated 4 out of 5 by DTR1126 Great accommodations, but SCAMPO awful service
Fallon the front desk manager did a wonderful job of acknowledging my elite level. We enjoyed the kayaking ammenity on the Charles River. SCAMPO restaurant had awful service and a small menu - I mean I had to ask for my bill 3 times! We almost left without paying and we probably should have!
July 5, 2012
Rated 4 out of 5 by Mj57 Charming
Great location, charming decor and ambiance and good service. Food was just ok, but good service was some compensation. Clean.
July 4, 2012
Rated 2 out of 5 by DEK0703 Not as Expected
When booking into a Luxury Collection hotel, you do not expect the day manager to lie to your face and not have any interest in helping you with an issue. I was very unimpressed with the Concierge desk staff as well. There are certain things you expect at a five star hotel and this hotel failed to meet my expectations. I will not be recommending this hotel to anyone in the future.
July 2, 2012
Rated 5 out of 5 by Yourpal Met Larry David!
Great stay. Beautiful room and view. Staff are wonderful. Convenient to MGH. Food is delicious. Special thanks to Theresa. Having Larry David greet us in the elevator was an unexpected plus.
July 1, 2012
Rated 5 out of 5 by Richmon Awesome experience!
The hotel was beyond expectations with the spacious rooms and breathtaking views.
Staff was excellent, courteous, friendly and helpful with every request.
June 30, 2012
Rated 5 out of 5 by Platinum1231 Solitary, indeed!
Pros: Great experience. Beautiful hotel with great history. Perfect location for tourists and business travelers in Boston. Typical plush SPG comfort. Molton Brown delish accoutrements in guest bathrooms, Frette bathrobes.
Cons: $$$ Restaurants, although mighty tasty. Gift shop "Solitary door hanger" over-priced. I would've bought a few for souvenirs!
June 29, 2012
Rated 3 out of 5 by Torch This hotel needs work on its staff training and service
Many staff seemed unhappy with their jobs. For too many, customer service did not come first. The facility was great, the bar scene terrific, the room was very comfortable, but the service was lacking.
One exception on the service is a bellman named Mo who consistently exceeded expectations and whose attitude and customer service was exemplary.
June 27, 2012
Rated 2 out of 5 Unique concept gone wrong.
Impeccable execution of a conversion from a historical building to a modern hotel. Unfortunately the hotel management totally lacks the guidelines and discipline to run this unique facility. Staff is unprofessional and short in number. Service quality may be right for a younger crowd, but if one is looking for a quiet spot, then this is NOT the place to be in. On Friday night the entire hotel resembled a bordello gone crazy. Our floor (12th) had several rooms in the “Party Mode”, making it a sleepless 30th anniversary night for my wife and I. Our cries for help with the front desk fell on deaf ears. While checking out, five young guys were checking in with the bell boy pushing a cart with enough hard liquor and beer to feed 50 people. We felt blessed to have moved out on Saturday morning, as I can just imagine what it would have been like that Saturday night. I am certain that the ownership is well please with the huge profits from the alcohol consuming young crowds treating the hotel like a fraternity house, but we all know that the youth oriented fads die quickly and then what????
June 27, 2012