Rated 5 out of 5 by Tina114 liberty
great historical hotel, fun to stay at
November 6, 2014
Rated 3 out of 5 by lindsay56 I love the Liberty but...
I've stayed at the Liberty 5 times in the past 4 months and my experience has gone from extremely positive to disappointed during each successive stay. The hotel is lovely, the staff friendly and yet it seems that frequent guests and Starwood Gold members are not particularly valued. Initially I was able to book a corner King room with a view of the Charles River on a high floor for ~$225/night. Most recently, I paid $425 for the tiniest room across from the elevator. The view was of the hospital, there was no coffee maker and no room for a comfortable chair. When I mentioned that I would like a coffee maker, I was told none was available. Really? For $425? Finally, for the 2nd visit in a row, I have had to ask for my bill to be emailed 3 times. Currently, 4 days after checking out, I still don't have it. I think I'm going to have to rethink my hotel choice on my frequent trips to Boston.
March 4, 2012
Rated 1 out of 5 by RMM007 Plagued with problems
Stayed one night and here's what I encountered:
- Television that worked poorly (screen kept blinking)
- Wake-up call wasn't delivered
- Toilet didn't work and got backed up
- Outlet near the bed didn't work for a medical device that needed to be plugged in
- When I checked out, I told the staff that the stay wasn't great and the front desk staff didn't ask why
- When I asked for a manager to register my complaints, he was not receptive
- $45 for parking
What a screwed up place!!!!!
April 26, 2013
Rated 3 out of 5 by jechho Nice property - but very noisy
In addition to the very hectic lobby during the weekends (there was a fashion show there the night we stayed...), a lot of the rooms with river/city view have noise coming from the nearby train/subway station. I am a bit surprised that so few people here has mentioned that. We actually switched from a suite to a regular room due to this. (Needed the sleep due to a long trip back to Europe the next day). But while the regular room facing the courtyard was quiet from the outside, a terrible plumming noise from the bathroom above was coming and going - I think it was from the use of the bath tub above.
All in all a very stylish hotel, but we would only stay at the top floor AND facing the back or courtyard if we were to return. Too bad about the noise, as this is one of the hotels that you REALLY want to love.
March 23, 2013
Rated 3 out of 5 by jinduk Hotel is beautiful and in good location but...
My sister and I stayed the liberty for 2 days I think the Liberty hotel is beautiful in the very nice neighborhood. However, my experience in the hotel was unpleasant.
1. Hotel's bell boys didn't even say hello or open the door when I enter or exit for 2 days. They put up an umbrella or open the door to other guests but they didn't even look at us. Just one time one of bell boys open the door but it was not for us but for the guest was about entering. We just followed the guest , he had to hold the door.
2. When I checked in, the front -desk lady kept telling her name and saying" if you need anything, just let me know" to the guest before me. I still remember her name because she repeated her name so many time in front of that guest. For me, she didn't bother. The room she described was pretty and nice, but it was next to the elevator. I don't know how it will be nice room if you can hear every footstep and elevator's noise for the whole night. The following day, I changed the room but it was not far away from the elevator either and even worse there was no lounge chair. So, we had to sit on the bed when we talk or drink
3. When I checked out, the other front lady charged me $100 something for the room service which I didn't order. If I didn't ask folio before I leave, it would be charged to my account.
Personally, I believe "you get what you pay for”. Maybe I didn't pay enough to the Liberty since they were award nights. I am very sorry for myself I could not enjoy beautiful lobby, garden and historic heritage.
November 2, 2014
Rated 4 out of 5 by 1sttime neat stmosphere
Neat atmosphere. Comfortable room but it showed a lot wear. Info book needed to be updated.
October 28, 2014
Rated 1 out of 5 by JimOSPG1 The Worst SPG Stay EVER
Reception was good but the last time doorman opened the door for us. Room was OK supposedly a SPG Preferred Guest "upgrade". Bath linen was worn out and frayed and “rough”, none of the dispensers in the shower worked, the scale was broken, and the suit/pants hangers were splintered. Mary Anne the Concierge and Falon at reception and guest services were great and the MOST professional staff there - can't say the same for any of the rest of the staff. Stayed 5 nights and my spouse was a Sr. Exec VP of major international hotel chain for 20 years so have a good knowledge. One night at 10:30 trying to get a night cap in lobby bar no seats...but staff (on duty front desk agent included) had a table and were drinking! This was reported but never was acknowledged. Next...the "Private Cat Walk Bar" was never opened but was told we could get my own cocktail and "luxuriate" there on our own...which we tried. It was cluttered with dirty glasses, empty wine bottles and other debris form what must have been a function in a room above. Tried the Clink...mediocre food and over-priced, though our server was professional. Tried Alibi...it was quiet but the bartender Christy as I recall, was more interested in talking with friends than serving customers. It just went down-hill from there! Could not wait to get “parolled”!
December 31, 2011
Rated 1 out of 5 by Ricky0310 Not worth what you pay for
Concierge was never to be found. Business center computers were not working. Requested dental and shaving kit three time before I received them
October 1, 2014
Rated 5 out of 5 by EJPE1128 excellent but more front staff needed
I had an incredible stay. I did have to wait a while given there was only one person manning the front desk during check in. This also happened during check out. So my only feedback would be adding another personnel to the front desk
October 24, 2014
Rated 5 out of 5 by KarenSF Fabulous stay
This is a beautiful hotel with such an interesting history, which adds to the experience. It is elegant without being at all stuffy. Everyone went out of their way to make our stay enjoyable and comfortable. Mirko Bissetta, the Concierge, went above and beyond helping us with details for our daughter's college move in day, so a special thank you to him. This was our second stay and we will definitely be back. The proximity to the T makes getting around Boston and getting to and from the airport a breeze.
September 17, 2014
Rated 5 out of 5 by siyerkes Family trip
Several generations of our family spent the weekend at The Liberty to visit and celebrate with our newly engaged daughter and her Boston fiancé. From the front desk staff at check in (love the glass of champagne) to the wait staff in the Lobby Bar there is one common goal -to make the customer feel special. We especially want to thank the front desk manager Robert for helping us mark this special occasion.
September 7, 2014
Rated 5 out of 5 by KingDaddio The Liberty was Liberating
Upon entering the lobby of the Liberty, I was transformed from historic Boston to ultimate luxury and best-in-class service. While waiting to check-in, I was treated to white wine. At check-in, I was upgraded to one of the nicest suites in Boston. The views of Boston from suite 1101 are striking and the room is total luxury. The hotel staff is super attentive and the restaurants in The Liberty offer delicious food with great service.
April 9, 2014
Rated 1 out of 5 by gmiller68 "Luxury Collection" hotels don't accommodate Platinum members who use points for stays at this hotel...
This is the first review I have ever written, which should tell you how frustrated I was about my recent stay at this hotel. I'm a Platinum member and used points for this hotel. I suspect the poor treatment and was because I was using my points (that's the impression I felt)...since they are not making any money on me, they simply didn't care about accomodating my requests (which were nothing special).
July 18, 2013
Rated 5 out of 5 by Pete55 Superior!
Our first trip to Boston was highlighted by the best Hotel, by far, on our 22 day vacation.
We stay in about 6 different hotels each year, and far more this year. The Liberty is the best!
Greeting us after a long drive from New York City was the registration person who offered a glass of champagne. With a welcoming smile, she made us relax before even beginning to explore the Hotel. The Room was absolute perfection, from the bed, to the spacious bathroom, and the view. As if that was not enough, the Restaurant would be in the top 3 we have ever dined at, and the chef prepared a vegan meal for us which we had forgotten to warn her about. She made it to perfection. Please, read about the unique history of the hotel and you will be amazed at this place which gave us 3 of the most wonderful days in our 46 years of marriage.
October 10, 2014
Rated 5 out of 5 by DawnM Made my birthday special
I used points for our stay. I am a platinum member and requested special attention/ an upgrade for my birthday. I was wonderfully accommodated with a suite, and Thomas who checked us in was delightful and must have wished me a happy birthday 5 times! I felt special and appreciated as a platinum member. The hotel is beautiful and staff exceptional. Keep up the good work. Dawn
November 11, 2013
Rated 1 out of 5 by DiscerningGuest Failure to honor our reservation - and bad stay
We reserved a room with a king bed for a romantic evening in Boston with our SPG points - spending 12,000 points for what we expected would be an excellent opportunity to try a top end Starwood property (I hold gold status with 2 other chains, and wanted to see a top Starwood property). When we arrived, we were told the only room available featured 2 twin beds - not even queen beds were available. Our window faced another set of windows at the building next door, and the heating / cooling equipment on their roof. Our phones in the room - both on the desk and on the nightstand - did not work. The best the desk clerk could offer us was an "I'm sorry" and 500 Starwood points - nowhere near adequate for the failure to deliver on the reservation we made. I find it odd and perverse that once I committed to my reservation I could not change it less than 48 hours prior to expected arrival, yet the hotel changed my reservation without consideration or compensation. This has left an enormously bad taste in my mouth about the Liberty Hotel, and not wanting to do much to elevate my Starwood status.
June 3, 2014
Rated 4 out of 5 by Joe12345678 Nice hotel but service quality needs to be improved in high season
The suite is absolutely wonderful. It overlooks Charles river with a beautiful panoramic view. No matter grand deluxe or deluxe is so so and does not worth the price/points. Only continental breakfast is available for platinum members. It includes very few things. However, if you want to add other dishes, they will not be very expensive.
September 2, 2014
Rated 5 out of 5 by DB84 Super accomodating for patients at MGH!
The staff at the Liberty is tremendous and really go the extra mile when we're there with our daughter for her care at MGH. They are over-the-top compassionate and accomodating during the difficult times of having a loved one in the hospital.
November 19, 2013
Rated 5 out of 5 by Henry82 Interesting hotel, nice location
The hotel is historic and at nice location. The rooms were nice with good amenities. The hotel staff was nice too. They did early check-in for me, so it was really helpful for me.
The only thing, I can think is -- the restaurant needs good food options. It was ok, but having more and better options would just add the glory. Anyways, you can find nice restaurant in near proximity, just in case.
August 25, 2014
Rated 4 out of 5 by tyandow Not my definition of Luxury
When I checked in there was rooms for upgrading any platinum members and they only had rooms on the lower floors, so I knew I would be able to hear the traffic all night. When I got to my room, the carpet was wet, but I figured they had just been cleaned or something. I took a shower and now the carpet was really wet and in fact behind the bathroom door, there was mold on the wall from the constant wetnesss, so this was not the first time it got wet. The staff promptly gave me a key to move to the room next door. At least now, I wouldn't have to listen to the elevator all night and the street traffic. The social scene in the lobby is always entertaining, even with all of the barking dogs.
September 17, 2012
Rated 5 out of 5 by JHConsultant Great Property Near Boston Common
Overall: The Liberty Hotel is a great property with a unique history, terrific rooms overlooking the river, excellent SPG recognition, convenient access to public transportation, and a vibrant nightlife.
Check-In & SPG Recognition: Wil, the front desk associate, was polite and professional. I received an SPG Platinum Status upgrade from a Deluxe King room to a Signature Suite on the 8th floor.
Room: The suite was fantastic, including terrific river views, separate living room and bedroom, a dining table, and a large bathroom. The appointments were comfortable, tasteful, and well-maintained.
September 24, 2013
Rated 5 out of 5 by wigstheome Fabulous, Abeit Occassionally Quirky
Beautifully conceived and executed conversion of a former jail ino a luxury hotel. Arrived Friday afternoon; valet was quick and efficient. Room was not ready at 4pm, nor 4:45pm as the front desk estimated, but was finally at 5:35pm. The front desk also was not aware i had booked through Amex Fine Hotels, and i had to show them my confirmation before they would provide me with the appropriate benefits.
Was upgraded as Platinum to a corner double (904), which was very comfortable, although not without a few off notes. The room has a great view of the Charles and Cambridge from one side, but from the other looks directly across to the eye institute. Beds were extremely comfortable, the air conditioning worked well, and having turndown service every evening a definite plus. Internet service is free throughout the hotel, as is complementary water in the rooms. But for a large room, there was almost no storage capacity -- minuscule closet, no dresser, and few drawers. The bathroom was very nicely coordinated, with a walkin shower and a large soaking tub, and a large window, although you need to kep the shade lowered unless you prefer to share your ablutions with the eye institute. Soap, shampoo, and conditioner are all dispensed within the shower from wall-mounted containers (which I personally detest), and the floor of the shower was oddly plastic or fiberglass, in contrast to the luxe marble finish.
Breakfast in Clink was surprisingly good, although the restaurant is small and there was a 15-20 minute wait. Lunch at Scampo was excellent, and the dinner service smelled great when we stopped by for a drink. The hotel concierge was very friendly and helpful as well. Be aware the hotel is quite the scene at night, although no bother as a guest.
September 2, 2012
Rated 2 out of 5 by Sylvie23 I was really disappointed this time
I have stayed at the Liberty on several occasions for both business and pleasure and liked it so much that i refused to stay anywhere else...until my last 2 visits. I'm not sure what happened but things fell short on many fronts:
-my room was not very clean, it appeared that several areas of the room (in particular the bedboard) had not been dusted for a long time!
- my mattress wasn't very comfortable, old mattress
-no desk chair, the chair was too low and uncomfortable
-spotty wi-fi access
-mini-bar chocolate was melted because of lights/heat in the unit and although she said she would take it off the bill i just checked and she ultimately didn't
- cleaning person that kept knocking to get into my room all the time
-took forever to get my car
-stain on the chaise lounge
And the list goes on...
July 21, 2014
Rated 4 out of 5 by WoTAes Overall OK, but details are sketchy
I checked in to my room to find a half empty can of dog food in the hotel's refrigerator, along with the expected soft drinks and other expected items.
The first day, I had a complimentary bottle of water in the room. Days 2 and 3, not. (And other colleagues of mine had water all 3 days; while others still were missing the coffee maker in the room.)
The hotel is great, but it just felt as if things were not quite in focus.
The bathroom rug was way too small for the size of the bathroom itself. The air conditioning was set to "cool" in November in Boston!
The staff is polite.
November 12, 2011
Rated 2 out of 5 by TravelerChloe Disappointing
For the price, I wouldn't recommend this hotel.
Service was lackluster, I called for a luggage rack when I arrived and two hours later it still wasn't delivered. I finally asked the maid who came to do the turn-down and she brought it. The Molton Brown products were harsh for your skin and hair, and there was no body/hand lotion, so your skin just gets super-dry after washing your hands. Also, I was sent an email before my arrival with the header "an exclusive offer for your upcoming visit", but there was no offer, and when I inquired they did not reply.
The lobby is gorgeous, so a good place for a drink, but don't bother staying the night.
December 11, 2011
Rated 4 out of 5 by Lynncruise Hotel has an interesting history.
We enjoyed the view and the location. The bathroom was extremely roomy and well appointed. We did not have a coffee pot in our room and that was a disappointment.
October 5, 2014
Rated 5 out of 5 by KathyB Amazing customer service!
Staying at the Liberty Hotel was a delightful experience. From the moment we arrived, the service was impeccable. We were warmly greeted and offered a refreshing cold drink on arrival. Our room was beautiful with a wonderful view of the Charles River. The sparkling wine and fresh strawberries were such a fabulous way to celebrate our special weekend. Boston is an amazing city and Mary Ann, the concierge at the Liberty Hotel, was extremely helpful in planning our days....she was absolutey delightful to work with and really went above and beyond to assist us. We also had dinner at Scampo's and were very impressed with the exquisite cuisine which was paired with a relaxing setting. We would definitely stay here next time we visit Boston.
August 28, 2012
Rated 3 out of 5 by Lolo Great historic building; not so great view
I was very excited to stay at The Liberty. I had heard great things from a friend who said the room/view was amazing. Unfortunately, when I checked in, I found out that I had a room that faced the nearby medical center. The hotel was so close to the offices that you could literally look in the windows and make eye contact with the hospital workers. Furthermore, the furniture/room was nothing really special. We did not get turn down service on our first night at the hotel and there was no newspaper delivered in the AM. Since this was the SPG Luxury Collection, I expected a higher level of service than what I normally receive at other properties. Unfortunately, I found that several services/amenities common at other luxury hotels were missing.
June 23, 2013
Rated 2 out of 5 by Tatiana58 not a luxury hotel
Room had badly stained carpet, so we were moved to another room. Room with two double beds, desk chair and no other seating. Very tight space, only 3 small drawers for storage and a very small closet. The best feature was the bathroom and shower. But no plug near the makeup area. Lobby busy--cocktail crowd. Clink restaurant had a very limited,pricey and unappealing menu for seasoned travelers like us, who have traveled extensively. We do not recommend this hotel unless the price is very competitive and one needs to be in that location.
June 16, 2012
Rated 5 out of 5 by Brooke01 This was a vacation breakout!
As a Platinum SPG member, this property is one of the more unique & dynamic. The room, architecture, hospitality and food options exceeded expectations. The rooms director even hosted a Friday happy hour for all SPG members with a wonderful spread & beverages. Thomas at the front desk, Patrick with transportation, Mo at valet Job all went above & beyond. Well done by all-
July 20, 2014