Rated 2 out of 5 by Peaceful65 Could be special
Staff is polite, rooms are good size but my room had a broken lamp that should never have passed a routine room check. The restaurant Clink was good.
The hotel was convenient to my business purpose but I had hoped for a special historical experience
December 7, 2014
Rated 4 out of 5 by Cassie13 Unique property
This property is the most interesting and unique that I have ever stayed. I love the charming marriage of old and new buildings and the various prison names attached to areas. I have never encountered such a wonderful reception and that is solely attributable to THOMAS at front desk. Cheerful, obliging, articulate and with a marvelous sense of humour. However , one aspect I struggle with is the canine very friendly policy. I dont enjoy dogs running around the Lobby unleashed. Yappy hour is a nightmare for myself. I dont want animals anywhere near my food/drink when I should be relaxing. The smell and sound is completely offputtng. Management should have the courtesy to inform Guests that on a Wednesday evening, that the Lobby will be over run with dogs. There were 24 said creatures ranging from very small to very large and once again , whilst many were reasonably well controlled, others were not. An assumption cannot be made that we all are devotees of these animals. In addition, I have great difficulty accepting my food/beverage orders from staff patting and touching these animals. My hygiene standards are not excessive but handwashing by the bar staff seems not to be a priority.
October 4, 2014
Rated 2 out of 5 by rrb2008 Should have been better
Neat concept for this hotel. However, was told at check-in that I had been assigned a "jail room" and was told all about it and how much I would love it. i was directed to a particular elevator bank to access the jail rooms. Went up and couldn't find my room - because I was given incorrect. Turns out I was in the regular section.
Furniture was badly scratched. One lamp was missing the plastic part that allows you to rotate the metal pin that turns it on/off. Mattress sagged badly.
Overall, not what I would expect for the price charged. Would not go back.
September 19, 2014
Rated 4 out of 5 by phine72 Breathtaking hotel.
The pictures of the Liberty online do not do this Beauty any justice. Immediatley upon looking at the front of the hotel, in a perfect location beside the Charles River, entices you to wonder what the inside will look like. They did an amazing job at keeping a lot of the original character of the first suffolk county jail. The lounge and restaurant bring in a lot of locaIs and I was suprprised at how busy both were on the Friday night I was there. I would highly recommend this hotel to the younger demographic looking for a lively night life. The train station is literally a 15 second walk from the front entrance.I also noticed a lot of guests had their fur babies so it was nice to see such a luxury hotel observing that many people like to travel with their furry companions My only dissapointment was that there was no hot tub or pool, but I guess jails were not built with those amenities.
December 1, 2014
Rated 3 out of 5 by lindsay56 I love the Liberty but...
I've stayed at the Liberty 5 times in the past 4 months and my experience has gone from extremely positive to disappointed during each successive stay. The hotel is lovely, the staff friendly and yet it seems that frequent guests and Starwood Gold members are not particularly valued. Initially I was able to book a corner King room with a view of the Charles River on a high floor for ~$225/night. Most recently, I paid $425 for the tiniest room across from the elevator. The view was of the hospital, there was no coffee maker and no room for a comfortable chair. When I mentioned that I would like a coffee maker, I was told none was available. Really? For $425? Finally, for the 2nd visit in a row, I have had to ask for my bill to be emailed 3 times. Currently, 4 days after checking out, I still don't have it. I think I'm going to have to rethink my hotel choice on my frequent trips to Boston.
March 4, 2012
Rated 2 out of 5 by Clairierre14 Unique hotel but needs a cleaning!
I stayed in a beautiful suite with amazing views but the room was dirty, stains on the furniture and carpet. Coffee machine broken, called for a new one in the evening and it was not replaced until I called again. Housekeeping cleaned the room, did not empty garbage can that was full or replenish hand towels/washcloths. The room itself needed a major cleaning and was dirty when I checked in. Called to move but no other suite was available.
Unique hotel but the sleeping rooms need a bit more attention to cleaning.
September 7, 2014
Rated 1 out of 5 by RMM007 Plagued with problems
Stayed one night and here's what I encountered:
- Television that worked poorly (screen kept blinking)
- Wake-up call wasn't delivered
- Toilet didn't work and got backed up
- Outlet near the bed didn't work for a medical device that needed to be plugged in
- When I checked out, I told the staff that the stay wasn't great and the front desk staff didn't ask why
- When I asked for a manager to register my complaints, he was not receptive
- $45 for parking
What a screwed up place!!!!!
April 26, 2013
Rated 3 out of 5 by jechho Nice property - but very noisy
In addition to the very hectic lobby during the weekends (there was a fashion show there the night we stayed...), a lot of the rooms with river/city view have noise coming from the nearby train/subway station. I am a bit surprised that so few people here has mentioned that. We actually switched from a suite to a regular room due to this. (Needed the sleep due to a long trip back to Europe the next day). But while the regular room facing the courtyard was quiet from the outside, a terrible plumming noise from the bathroom above was coming and going - I think it was from the use of the bath tub above.
All in all a very stylish hotel, but we would only stay at the top floor AND facing the back or courtyard if we were to return. Too bad about the noise, as this is one of the hotels that you REALLY want to love.
March 23, 2013