Rated 4 out of 5 by RoadWarrior60 Love the Liberty - but need bigger counter in bathrooms
Repeat guest and really appreciate what the Liberty offers. However, the counter space in the bathrooms is so limited, it makes it uncomfortable to get ready in the morning. Maybe some shelves to store a guest's personal items would help.
January 12, 2014
Rated 4 out of 5 by NotAtLibertyToSay One of my best hotel experiences
The staff was gracious and helpful in every way, by far the most attentive I have experienced. There were some snafus regarding the number of beds in the rooms but they resolved quickly and gave us the correct accommodations. The room was very clean and if the view had been better it would have been 5 stars.The cava/prosecco at check-in was very relaxing!
January 11, 2014
Rated 5 out of 5 by MeliMan amaze
I had so much fun staying at this hotel. loved being greeted with a glass of champagne. room was perfect and bed was so comfy i could barely get out of bed for check out. The hotel, restaurant, bar, everything mixes so well and creates a great atmosphere.
January 9, 2014
Rated 5 out of 5 by Sleuth Nice property.
Disappointed that Catwalk was not open for dinner or drinks as advertised. Scampo was excellent though. Very convenient to MGH, Financial District and North End.
January 9, 2014
Rated 5 out of 5 by DQuirk This hotel does everything to meet expectations
We stayed for two nights at the Liberty Hotel for a wedding. The Hotel was breath taking, the rooms definitely met our expectations. The wedding was incredible. Can't say enough about the hotel. After we left I got an email that they found my wallet. So nice to have such honest people. They offered to mail it so I dont have to find time to go to Boston. Again meeting all expectations and some.
January 7, 2014
Rated 5 out of 5 by msdoctor beautiful hotel
room was ok, broken mirror in bathroom, outlets that don't work etc..
January 6, 2014
Rated 3 out of 5 by NA2014 Great room and decor, staff and service need improvement
The decor and amenities in the hotel are unique and the suite award was wonderful.
However, the service was lacking. Was told at 1:30pm that previous guests had vacated the room and the room cleaning would be made a top priority however the room was not available until 4pm and only after having to follow up with the front desk and the manager Bryan several times who repeatedly told us 10 minutes. Clearly the cleaning wasn't made a priority and as a result we hung around waiting for what we were told would be a short period but clearly was 2 hours. My expectation is the hotel stood by their time commitment and was more honest throughout the process.
January 3, 2014
Rated 4 out of 5 by lebken Night at the Liberty
The hotel and staff overall was very professional and the accommodations were nice overall. The room had some housekeeping issues (dust in a few spots that was easy for me to spot). the room was not completely ready when we arrived, but the staff upgraded us to another room which was a nice touch
January 2, 2014
Rated 5 out of 5 by DaveCt Stayed 2 days for New Year's Eve 12/30-1/1/2014
My wife and I went to the Liberty for 2 nights after seeing Prince at Mohegan Sun Casino in Connecticut. When we arrived the valet took our car and luggage without a problem. We went to the lobby to check in and the staff were helpful and friendly offering us 2 glasses of Champagne, we sat in the lobby while our luggage was placed in our room. The atmosphere was relaxing and comfortable. The staff responded professionally to our requests when we checked in. We want to especially thank Danielle for bringing our Champagne to us, she was willing to talk with us , my wife and I are both over 60 ( in a room of younger people though we are not "old 60") . She made us feel comfortable before the NYE party and during. She is an asset to your team while giving excellent customer service. We look forward to joining you next New Years and during the summer.
January 1, 2014
Rated 5 out of 5 by jt10 Great Hotel- lots of chracter
Great hotel in the West End of Boston. Spacious rooms.
January 1, 2014
Rated 4 out of 5 by DMCjr Great location - lovely views
We love this hotel - but were a little disappointed this time - there were a number of rooms on our floor who were having a party until 3 or 4 in the morning. Also, the staff were very resistant in honoring the late check-out, which is a feature of the Gold membership.
But overall we had a lovely time.
December 22, 2013
Rated 1 out of 5 by Nayo SPG Downgrade
I've prepaid for a delux king bed and had asked to redeem couple of my free suite upgrades. Not only didn't get the upgrads, which is fine if the hotel was sold out, but to be DOWNGRADED!! Now that's a WOW experience.
December 20, 2013
Rated 5 out of 5 by Tltincup When I come to Boston
I love the service and the size. The people at checking in are exceptional nice. The only thing that was be fixed is the cable TV . The lack of channels is apparent.
December 14, 2013
Rated 5 out of 5 Great hotel at convenient location
The hotel is a landmark, beautiful, comfortable, surprisingly quiet rooms in spite of a busy lobby, and located right in front of the T red line with access to the AMTRAK station and to the airport silver line. Only problem was slow room service fo breakfast: stated 30 min and was >50 min which I had to cancel due to an early meeting I had (where I attended having had no breakfast).
December 14, 2013
Rated 5 out of 5 by Stanley15 Excellent service and staff
The staff was accomodating at every turn whether it be checking in/out; restaurants, lounges and valet.
The hotel itself is just gorgeous - wonderful at Christmas time.
December 11, 2013
Rated 2 out of 5 by thej Glitches
When I arrived they could not find my reservation. There was no link made between my stay and my platinum status. The lamp in my room was not working.
Other than that the staff was very friendly.
December 11, 2013
Rated 5 out of 5 by Leeny Great time at the Liberty around the Holidays!
My husband and I are making is a tradition for his Birthday in December to visit the Liberty Hotel each year. It is so festive and the staff is so accomodating can't think of a better way to celebrate!
December 9, 2013
Rated 5 out of 5 by Nealc Great location!
We were at this property for a company Christmas Party. Although we only stayed on night, we had a wonderful experience!
December 9, 2013
Rated 4 out of 5 by ron4339 Rooms need Maintance
Room had worn ripped rug. Lamp at bed had a broken socket that someone could have been electrocuted. Shower was loaded with BLACK MOLD that came off in glops.
December 8, 2013
Rated 3 out of 5 by Ociene Ok, but with issues
I like the Liberty ambiance overall and would stay there again for that reason. However, I was disappointed by a few things that went wrong on this visit: First, the gym is closed for renovations, and their alternate is an 8 minute walk away - not convenient when you've only packed shorts and it's December in Boston! Then my key stopped working on the second day - no idea why, fine, just another inconvenience. Finally, my room service steak was significantly overcooked, and it took them ~35 minutes to get me a new one - very disappointing as I was extremely hungry. The rest of the experience was just fine - nothing amazing, but fine. I'd stay again, but only if another preferable option wasn't available.
December 6, 2013
Rated 4 out of 5 by schumi9 Hotel has great features
Luxury hotel with great bar and restaurants. Helpful staff and clean rooms.
Gym should be improved.
December 6, 2013
Rated 5 out of 5 by Ian54 Liberty Hospital Stay
I chose the Liberty in order to spend a restful day prior to taking my partner to surgery at the Mass General early the next morning. The Liberty provided the perfect quite restful interlude prior to surgery.
December 2, 2013
Rated 4 out of 5 by vtvt wait at counter
The line to check in was more than 30 minutes long. You need to have more people at reception on busy days.
And, we got upgraded but the upgraded room didn't seem much nicer than other rooms.
We asked to get our regular room and not get upgraded, because the upgraded room was going to take 30 minutes, but they said we couldn't stay in the other room because there were none.
Be honest from the start.
December 2, 2013
Rated 4 out of 5 by Lew1976 Perfect and fun
We really enjoyed The Liberty for its character, comfort, hospitality, and it's "scene". I must say that I was disappointed with the gym situation. I understand that they were renovating but the gym option the offered down the street was subpar for a luxury collection hotel. Additionally they didn't provide transportation to it and it was freezing and raining, I would've expected passes at the equinox and a free ride. Otherwise it was a really fun time. We loved having drinks on the catwalk.
December 1, 2013
Rated 1 out of 5 by ccg1331 Wont Come Back
Our recent stay was most disappointing 11/22-11/23/13. First when we arrived we found there was leftover chinese food in the fridge from the previous guest which was quite smelly but we took care of it, as it must have been an oversight. The room wasnt the same same luxury experience we had earlier this year, for example there were stains in the carpet and a iron burn that you would tyically see in a motel. We had to sleep with the light on becaue we couldnt find the switch to turn it off, turns out the knob was broken off and was just a metal peice. The shower leaked outside the glass door from the bottom to the top becuase the pressure was so hard. Our toilet constanly ran and we had two knocks on our door at 9 and 11 to see if we were still there becasue they wanted to clean our room, we felt rushed out before our 12 check out. This was such a let down compaired to our first stay which was perfect, its sad to have say this was a major disappointment. We also never received a response from the hotel to make this right, we will never stay there again.
November 26, 2013
Rated 5 out of 5 by Sue56 Very Eclectic
The hotel was real beautiful. The decor is eclectic, which I love, the jail motif was amazing and the room was very comfortable and super clean!
November 25, 2013
Rated 5 out of 5 by KellyWDC Very nice
Beautiful hotel, comfortable room, and excellent location, especially if you're visiting the hospital. My only request is that the morning coffee be left out a bit later than 9:30 - not everyone staying there has to be on their way to work early in the morning. 10am, or even 11am (is that pushing my luck?), would be great!
November 23, 2013
Rated 5 out of 5 by mz55 Great Meeting
The Liberty Hotel was a wonderful place to hold a meeting, the facilities were fantastic, and the staff quite friendly and the food options tremendous. A pleasant surprise was the ability to walk downtown and to local attractions.
November 21, 2013
Rated 5 out of 5 by DB84 Super accomodating for patients at MGH!
The staff at the Liberty is tremendous and really go the extra mile when we're there with our daughter for her care at MGH. They are over-the-top compassionate and accomodating during the difficult times of having a loved one in the hospital.
November 19, 2013
Rated 5 out of 5 by Nuno This Hotel is excellent!
I was not completely satisfied with my room 1501, because the closet was small, only one door, and the shower was not separated from the bathtub, the water stream coming out from the shower was very week and it took a long time to take a shower. Aside of those little inconveniants our stay was as good as has always been since we started visiting The Liberty Hotel.
November 18, 2013