Rated 4 out of 5 by 898
Rated 1 out of 5 by TB21NYM Zero Consideration or Respect for Platinum Members
The staff and management could not possibly have cared less about us. Management was rude and unaccomodating. We booked this hotel for a very special occasion that was ruined by a small room, inconsiderate management and numerous other issues. I've been traveling for most of my life and this was hands down the worst experience I've ever had at any hotel, much less a chain where I've earned Platinum status. Don't stay here.
October 13, 2016
Rated 2 out of 5 by DB1951 A curates egg
Good in parts.
Room: after paying extra as a previous discussion regarding my booking had resulted in a simply awful room.
Pref guest status did not mean very much
Room- great view but bedding was too small and did not fit the king size bed
Lounge- great but many guests seem to treat this as a restaurant for dinner. It is amazing how many bar snacks and canapés you can keep loading onto a plate. Staff there excellent.
Restaurant in the hotel for dinner is poor value. Booking process miserable, staff miserable and surly, food is style over very expensive substance
Pool and beach- sun beds blocked fro 6.30am with nothing done despite hotel policy. The beach charges for sunbeds- pretty churlish given the pool sunbed situation
I have been told a manager would call me but as yet have not heard.
Great location but would not return. It is a Japanese wedding factory which makes no sense to me, perhaps it does to others.
October 10, 2016
Rated 4 out of 5 by pet0516 great hotel but annoying webpage
I love the hotel for location and quality but this web page is entirely annoying. Tried to email the hotel direct and got redirected to Microsoft and got a needless e-mail account and feel very uncomfortable that MS is taking my personal data. I wanted to email the hotel as I'm missing my stays at the hotel on my SPG account but no avail and leaving this review instead.
October 7, 2016
Rated 4 out of 5 by Michael667 Classic in Waikiki
Always love to come back to the moana surfrider. It has a special vibe and is refreshingly different from most of the hotels in Waikiki. Love the courtyard with the Banyan tree and the rockers in front of the hotel
October 6, 2016
Rated 5 out of 5 by Kimothy Excellent as always
Beautiful hotel in an amazing location. Service levels are always of top quality. Have stayed here many times and will continue to do so.
September 20, 2016
Rated 4 out of 5 by Coogee2016 Lovely hotel but staff lacking
I recently spent 9 nights at the Moana Surfrider hotel in a Diamond Wing room. The view from the room was unbelievably gorgeous, our room was comfortable and clean. I had no issue with most staff who were courteous and helpful however two particular staff members at the Beach Bar were extremely rude on several occasions and on speaking with fellow guests, they had indeed been treated rudely by the same staff members. Perhaps a refresher in customer service would be helpful. Apart from that I have no complaints at all and would definitely return.
September 12, 2016
Rated 4 out of 5 by SPG1 Excellent except for pool issues
Another great stay with the exception of a very small pool coupled with the hotel's inability to monitor the limited number of pool chairs resulting in chairs appearing 'reserved' for hours though no one used them. We even heard more than one guest bragging that they had put a towel on their pool chair at 7 am but had not shown up until past lunch time!
September 7, 2016
Rated 5 out of 5 by Partners77 Fantistic Weekend
One of our favorite places in all aspects anywhere! Room - view - staff - property - and surrounding options for dining and shopping. In addition the great beach and various options for water sports!
Have stayed her many years and looking forward to our next visit!
August 31, 2016