Rated 5 out of 5 by 4JCUSA Top Westin in the World...
I'm from the US and travel to many Westin's in the US and globally and I have discerning taste. This property is absolutely fantastic. It all starts with the front desk and they made me feel very comfortable and appreciative of my choice to stay here. India overall is known for their hospitality but the staff and Management here are clearly in the top 1%. The rooms are fresh and have that distinctive Westin feel. The gym offers much more than I've seen in other hotels, even other Westin's and the pool and waterfall scene is very relaxing. I have especially been enjoying the Sunset Grill which offers roof top dining and the steaks are great. I've especially enjoyed having a nice Cuban cigar after diner while enjoying the evening breeze. Special mention to Sy and his colleagues at the Grill as they are both professional and a lot of fun to talk with. The bottom line is that the staff here is what makes you feel very welcomed and I'm looking forward to returning the next few months. This will be the only property I stay in when I'm in Chennai and will be recommending it to my business colleagues and friends. Keep up the great work and attitude!
September 10, 2014
Rated 5 out of 5 by Traveler2011 A "Re-TREAT" in Chennai, India
Another GLOBAL Brand in India who does thimgs well and knows how to treat their guests the way they expect to be treated everyday on a very consistent basis. The employees are trained as part of their process "To Do The Right Thing" and it happens! I have traveled alot within India and stayed in a varity of hotel(s) and this is one of the best properties within the country. I was in Chennai on business for 2.5 weeks and went thru the list of Chennai hotels and chose this property based on other reviews and the proximity to Phoenix Mall (walking distance) which has a Starbucks, IMAX, CPK , Mainland China and Hard Rock Cafe. The Westin Chennai "delivers" on service, food and quality. There are 3 great dining venues and a bar on-site and the Indian, Asian & Western dishes all are great. John, Hem, Balijari, Gopal & Manesh at Seasonal Tastes and the EEST and Sunset Grill staff all do a great job as well as their other co-workers. To The Willow's bar staff who had his own "style" with regards to his uniform. The staff go out of their way to "serve" the Westin guest(s). The Front Desk staff to Duty Managers are all professionals and do a good job. My thanks to Anand and Jana for making sure I got my morning newspapers. The attention to detail of these 2 gentlemen are what guests appreciate. When I'm back in Chennai the Westin will be my "home".
August 28, 2014
Rated 5 out of 5 by mp814 Excellent +
Staying with the Westin is the great. Excellent Saff. They made me feel like home away from. Seasonal food Staff & Cheff made my special food with my need. always polite & good service. Overall All the services is IF I would say is + six star. ******
August 25, 2014
Rated 4 out of 5 by Andy1966 Pool is an excellent feature
Negative - Need to refresh the internal minibar before new guest arrives and each day of the stay if items have been consumed (such as drinks)
Bulbul host for the lower buffet restraunt is very helpful and friendly
August 23, 2014
Rated 5 out of 5 by NSShah Great hotel and awesome staff
This was my second extended stay at Westin Velachery - 5 weeks this time. Staff gave excellent service and made us feel at home. Anup, Brahma, Shebin, Gopal, Ravi, Bulbul, John, Neeraj, Alok, Saddam - few names that I remembered were great. Even the housekeeping staff (Elango) was very attentive and made sure that I had everything.
August 20, 2014
Rated 5 out of 5 by Scermina57 The Staff is very Friendly
The staff is very good and always tries to please you.
August 21, 2014
Rated 3 out of 5 by Horeb New Hotel
Being a Platinum Member i had only discussions in this hotel.
I booked also for 3 guests and they also had more discussions then anything else.
In this hotel you are a customer but not a guest.
August 15, 2014
Rated 4 out of 5 by Scermina57 Hotel has quality Food
The food has been very good - however, the staff in the Restaurant in unorganized. They are slow to clean off tables and the wait staff is not assigned to a specific area or table. Otherwise, the staff and management staff are very friendly.
August 14, 2014