Rated 5 out of 5 by Deb83 Above and Beyond
The hotel is very nice and the accommodations are wonderful. The staff went out of their way on several occasions to make my stay enjoyable. There is one thing a staff member, Mr. Venis (Airport Representative), did that I feel was above and beyond. One of my traveling companions did not print her itinerary with her name on it. Security was not going to let her in the airport. Mr. Venis went inside and was able to locate appropriate documentation to allow my companion to get into the airport and ultimately get home. I was so appreciative of his time and efforts. We didn't even ride to the airport with him as we already had transportation. Mr. Venis met us there, recognized us from the hotel and helped us out. Please make sure he is recognized. If he can be recognized monetarily, I would greatly appreciate it!
October 13, 2014
Rated 5 out of 5 by 4JCUSA Top Westin in the World...
I'm from the US and travel to many Westin's in the US and globally and I have discerning taste. This property is absolutely fantastic. It all starts with the front desk and they made me feel very comfortable and appreciative of my choice to stay here. India overall is known for their hospitality but the staff and Management here are clearly in the top 1%. The rooms are fresh and have that distinctive Westin feel. The gym offers much more than I've seen in other hotels, even other Westin's and the pool and waterfall scene is very relaxing. I have especially been enjoying the Sunset Grill which offers roof top dining and the steaks are great. I've especially enjoyed having a nice Cuban cigar after diner while enjoying the evening breeze. Special mention to Sy and his colleagues at the Grill as they are both professional and a lot of fun to talk with. The bottom line is that the staff here is what makes you feel very welcomed and I'm looking forward to returning the next few months. This will be the only property I stay in when I'm in Chennai and will be recommending it to my business colleagues and friends. Keep up the great work and attitude!
September 10, 2014
Rated 5 out of 5 by SusanR24 Wonderful people - nice place
I want to personally thank Mr. Venis. He saved my life. Well, in my eyes he did. He was the perfect guide helping us on our trip home. Specifically, I did not have an itinerary for my trip with my name on it. I had an itinerary but no name. The guard would not let me through. Mr. Venis was trying to help me through but the guard would have none of it! Mr. Venis then asks me for my passport - goes into the airport with the two gals I was traveling with ... next thing you know, he comes back out with a confirmation of my travels! It was just what the guard needed to let me go through and get checked in for my flight! Mr. Venis went above and beyond and ensured that my entire team was taken care of and ushered to the right place in the airport, and gave us direction on where we needed to go once we were done with checking in. If it weren't for him, I am not sure when and if I would have boarded a plane to come home. I owe him a lot. I didn't have enough tip money (either in rupees or dolalrs) to show my appreciation of what he did for me. I gave him all I had left!! He truly made me feel like he was going to be sure that I was taken care of and that I would get on that plane and head home. I thank him for that. I also want to thank a young man who was always in the lobby (he wore the beige uniform) but I don't know his name. A friendly guy and always greeted us when we came back to the hotel or before we left for work from the hotel. Such nice staff at the hotel. I truly enjoyed staying there.
September 29, 2014
Rated 5 out of 5 by Traveler2011 A "Re-TREAT" in Chennai, India
Another GLOBAL Brand in India who does thimgs well and knows how to treat their guests the way they expect to be treated everyday on a very consistent basis. The employees are trained as part of their process "To Do The Right Thing" and it happens! I have traveled alot within India and stayed in a varity of hotel(s) and this is one of the best properties within the country. I was in Chennai on business for 2.5 weeks and went thru the list of Chennai hotels and chose this property based on other reviews and the proximity to Phoenix Mall (walking distance) which has a Starbucks, IMAX, CPK , Mainland China and Hard Rock Cafe. The Westin Chennai "delivers" on service, food and quality. There are 3 great dining venues and a bar on-site and the Indian, Asian & Western dishes all are great. John, Hem, Balijari, Gopal & Manesh at Seasonal Tastes and the EEST and Sunset Grill staff all do a great job as well as their other co-workers. To The Willow's bar staff who had his own "style" with regards to his uniform. The staff go out of their way to "serve" the Westin guest(s). The Front Desk staff to Duty Managers are all professionals and do a good job. My thanks to Anand and Jana for making sure I got my morning newspapers. The attention to detail of these 2 gentlemen are what guests appreciate. When I'm back in Chennai the Westin will be my "home".
August 28, 2014
Rated 5 out of 5 by mp814 Excellent +
Staying with the Westin is the great. Excellent Saff. They made me feel like home away from. Seasonal food Staff & Cheff made my special food with my need. always polite & good service. Overall All the services is IF I would say is + six star. ******
August 25, 2014
Rated 5 out of 5 by NSShah Great hotel and awesome staff
This was my second extended stay at Westin Velachery - 5 weeks this time. Staff gave excellent service and made us feel at home. Anup, Brahma, Shebin, Gopal, Ravi, Bulbul, John, Neeraj, Alok, Saddam - few names that I remembered were great. Even the housekeeping staff (Elango) was very attentive and made sure that I had everything.
August 20, 2014
Rated 1 out of 5 by Benjaminj Excellent Facilities, Terrible Customer Service
The hotel is located in the heart of Chennai near the Ghandi park. It is a brand new hotel, opened only last year with excellent facilities and state-of-the-art luxury.
The unfortunate side of this story is that the customer service is unpleasant to say the least. We were greeted to the hotel and although the confirmed upgrade was not fulfilled, we were kept waiting for more than an hour for the front desk staff to verify who cleared the upgrade or not. We gave up and went to the room just to find out that the hotel doesn't provide the amenities such as car-transfer, published on their website.
When checked-out, the same altitude was given by the front desk who argued they have to increase the taxes for the upgrade they complimentary provided us, so we would pay double the taxes if not more. When refused they threatened me with charging my credit card as is, but since I don't deal with threats and walked away - they amended the bill.
SPG Platinum recognition defiantly needs improvement.
What a terrible way to end a stay at such a nice facility.
March 15, 2014
Rated 5 out of 5 by Kicha Review for the function condducted at Evolve on 15 sep
I have booked Evolve hall for a betrothal function. Sam the person i met during inquiry was humble and very good. Because of him i went ahead and booked the hall.
It was a fantastic arrangement those guys have made for the function. The high tea served during the function was awesome. People who were serving (Sunny and team) were also very good. In fact I asked Sunny to arrange for meeting the Chef. He also arranged for it and I personally wished him after the function. Every one of our guests enjoyed a lot during the function and were also appreciating the arrangements in the hotel. The rooms we used were also very good. They were very flexible enough to meet all our requirements be it moving of things, arrangement of chairs, arrangement for high tea etc.
September 26, 2013